Biggestleaf Travel Reviews 

2,831
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and quick to respond during the entire booking process. Travelers note that the arrangements for tours and transfers are seamless, professional, and thoroughly well-organized from start to finish. Some people also felt that the personal communication and detailed guidance provided made planning complex trips effortless and completely stress-free. Reviewers appreciate the clear communication and transparent information, ensuring all questions are answered promptly with great professionalism. Many clients highlight that receiving continuous support and tailored recommendations gives them total confidence when organizing their dream vacations.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the prompt communication,... See more

Service

Customers had positive experiences with service, frequently highlighting the professional, friendly, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are incredibly prompt,... See more

Response time

Clients share positive opinions on response time, frequently highlighting that reviewers receive swift,... See more

Booking process

Customers consistently note positive experiences with booking process, expressing deep satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great game park/lodge recommendations - they took the time to understand what we were looking for. Very responsive -and great support when the airline let us down. It was clear that our well being was... See more

Company replied

Rated 5 out of 5 stars

The entire booking process was not only smooth but also full of suggestions and useful hints. We had one phone call to discuss our wishes and expectations. We wanted a mix of visiting the area around... See more

Company replied

Rated 5 out of 5 stars

Great support! Throughout the process of booking our stay in Madikwe did we get great support from the booking consultant. We changed our minds regarding dates and location, but the booking agent g... See more

Company replied

Rated 5 out of 5 stars

We enjoy very much our stay at Impodimo Safari Lodge. Management very close and helpfull. Guide (Marie) à wonderfull women and excellent to maximise views on the wild ans animals, food is gorgeous, a... See more

Company replied


Company details

  1. Tour Operator
  2. also in
  3. Travel Agency

About Biggestleaf Travel

Written by the company

Explore more with Biggestleaf Travel - the African travel experts

Run by a dedicated team of destination specialists, Biggestleaf Travel is a trusted tour company for personally co-ordinated and tailor-made travel experiences. Let us show you the wonders of Africa and help you to create magical memories that will stay with you far beyond your travels.

READY TO PLAN YOUR SAFARI?
EXPLORE OUR DESTINATIONS EXPLORE OUR EXPERIENCES PLAN A TRIP WITH US


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,831)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

In August 2025

In August 2025, our family spent 14 days in Zambia. We started off by staying in Lusaka to visit the elephant sanctuary run by Game Rangers International (GRI). My eldest son has loved elephants since he was young and has raised and donated money to GRI via their associated with The David Shepard Wildlife trust. It was amazing to visit the centre that we'd raised donated money to for over 18 years. After this we travelled to Kasabushi Camp in Kafue National Park to stay on the banks of the Kafue River in glamping style tents. The experience of camping was a perfect to start our Zambian adventure. The team at Kasabushi (Kerry, Cory and Chilli) were so attendive and established what we wanted to achieve during our stay. We went on safari drives, boat rides down the Kafue and we went fishing with all of us catching a fish, which was a great family experience. After 3 days at Kasabushi we drove back to Lusaka staying at Wild Dog Lodge. This drive allows you to see the country in all its beauty. We then flew to Mfuwe to start our safari in South Luanwa National Park staying at Track & Trail River Camp. The accommodation was great and the food was off the scale. Over 4 days we went on 8 drives and spent hours in the park. Our guide was Willy who had 30 years experience and showed us everthing we wanted to see which was primarily leopards, wild dogs and Hyenas but we saw so much more. By the end we'd seen 16 leopards including complete families with 4-5 month old cubs playing, Hyenas shadowing leopard kills and wild dogs hunting. After 4 days at Track & Trail we moved on to Chikunto to finish the trip on a indulgent high. We stayed in the deluxe suite and elevated sleep out platform to sleep under the stars. It was a perfect ending to the perfect family holiday.
We can't thank Biggestleaf and Andrew White who organised our trip enough. After listening to all our needs, Andrew put together a bespoke itinerary that suited us perfectly. There was a lot of transfers both by air and road during our trip but everything worked seemlessly. Zambia is a beautiful country and South Luangwa National Park is perfect for safari. Andrew, thank you for all your time, help, guidance and recommendations. Your knowledge and connections undoubtedly enhanced our experience and for that we are so grateful.

August 10, 2025
Unprompted review
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Reply from Biggestleaf Travel

Dear BW,
Thank you for your detailed review - we feel like we've been on safari with you in Zambia! Andrew is especially delighted to hear that you had such wonderful sightings: South Luangwa is not known as 'the valley of the leopard' for nothing. Thank you for choosing to work with Biggestleaf Travel and for your longstanding contributions to GRI, both are very much appreciated.
Best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Great and quick customer service

Great and quick customer service

November 7, 2025
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Reply from Biggestleaf Travel

Dear Xxx,
Daniela is very happy to have provided good customer service to fufil your booking. Thank you for your review.
Best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

A very good service from Quina

A very good service from Quina, gave us all the information we needed to decide what we wanted to pursue. Very informative.

November 4, 2025
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Reply from Biggestleaf Travel

Dear Paula,
Thank you for letting us know that Quina provided you with very good and informative service. We appreciate that you chose to work with Biggestleaf Travel.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

The entire process was seamless

The entire process was seamless! From securing a booking for our vacation, and making payments online-it was just so easy and smooth. Jenny was super responsive, quickly responding to questions even when I had multiple thoughts and changes along the way. Though all interactions were virtual, I really felt supported and valued, as if I was in the same room with the travel consultant. I will happily choose to make travel arrangements with Biggest Leaf, over and over again.

November 4, 2025
Unprompted review
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Reply from Biggestleaf Travel

Dear Barbs,
Thank you so much for your detailed review. We are pleased to hear that Jenny provided seamless service and supported and valued you as you finalised your holiday plans. She very much looks forward to assisting you again in the future.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

After my enquiry

After my enquiry, I got a very quick response including other options available to me. The service was very professional with all the information I needed.

October 27, 2025
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Reply from Biggestleaf Travel

Dear Brent,
Daniela was pleased to assist you - thank you for taking the time to post your review, we appreciate it.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Looking forward to it

Thank you for the organization.

October 21, 2025
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Reply from Biggestleaf Travel

Dear Franziska,
Quina was delighted to assist you and hopes you have a wonderful time.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Great service!

Prompt and comprehensive response to our query which led to a deal we were very happy with.

October 21, 2025
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Reply from Biggestleaf Travel

Dear John,
Quina is pleased to hear you found her responses to be prompt and comprehensive. Thank you for letting us know she provided great service! We appreciate your review.
Very best regards,
Angela at Biggesleaf Travel

Rated 5 out of 5 stars

Holiday of a lifetime

Laticia made sure everything I wanted from this holiday was taken care of. It was a once in a lifetime holiday which we are worried we will never be able to top!
From arriving in Johannesburg everything was timely and we received great customer service. We opted for the internal flight to Madikwe which I would recommend the lounge was lovely with all refreshments you could wish for being complimentary... we were even lucky enough to have the 12 seater plane to ourselves! As for Madikwe couldn't praise this place enough they made our experience. Laticia was always so helpful and fast at replying to any questions or concerns and sent documents will all information we needed.

Honestly smooth sailing from start to finish can't wait to book our next trip with Biggesleaf.

thank you!

August 23, 2025
Unprompted review
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Reply from Biggestleaf Travel

Dear Darren,
Laticia is delighted that your trip to Madikwe went smoothly for the holiday of a lifetime! Her knowledge, expertise, on-the-ground experience and timely communication all come together to create a seamless itinerary with all the information and documents you need. She looks forward to assisting you with your next trip - who knows, maybe it will top this one!
Thank you for your review and very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Fantastic service in organizing our Safari Lodge accommodation

Just wanted to write to let people know how great this company is when it comes to organizing Safari lodges for travellers to South Africa and in particular, our Senior travel consultant, Quina Fourie, was an absolute legend and went above and beyond to make sure that a multi-faceted enquiry which spanned a couple of continents went so smoothly. Cannot wait to get to Shepherd's Tree Lodge now ! Huge thanks, Quina.

October 3, 2025
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Reply from Biggestleaf Travel

Dear Jerry,
Quina is just thrilled to be a called an 'absolute legend' and, of course, we couldn't agree more! She's so pleased that your inter-continental booking has worked out smoothly and we all hope you have a wonderful time at Sheperd's Tree. Thank you for your review - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Great planning and execution by Sabrina

Sabrina did an incredible job organizing a Southern Africa trip for me. Great communication and pre trip information, rapid follow up to any questions and flawless logistical arrangements.

October 6, 2025
Unprompted review
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Reply from Biggestleaf Travel

Dear Ms D,
Sabrina is delighted to receive your review and happy to hear that her communication, knowledge and logistical skills all came together for incredible holiday to Southern Africa. Thank you for recommending us.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

The response time was excellent

The response time was excellent. Customer Service through email was outstanding. Great experience so far while booking the safari.

October 7, 2025
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Reply from Biggestleaf Travel

Dear Christina,
Thank you for letting us know that Tamsyn's service was prompt and her communication outstanding. We're delighted that you've had a great experience so far.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

easy going

was very easy to contact and to book a travel

October 2, 2025
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Reply from Biggestleaf Travel

Dear Irina,
Tamsyn is pleased that you found the booking process easy. She was very happy to assist you and hopes you have a wonderful time.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Great knowledge and Friendly Service

I found the personal touch and friendliness of service to be exceptional. Making a booking from the UK adds a level of trepidation but the advice provided by Quina Fourie of Biggestleaf Travel ensured that the booking went very smoothly. Couldnt have asked for more.

September 30, 2025
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Reply from Biggestleaf Travel

Dear Mrs Tacon,
We are so pleased that Quina's exceptional service ensured that your booking went smoothly and allayed any trepidation you may have had. Thank you for working with us and we hope you have a wonderful trip.
Very best regards,
Angela at Biggestleaf Travel

Rated 4 out of 5 stars

I sent an inquiry via the web link and…

I sent an inquiry via the web link and within 48hrs I was contacted by one of the consultants.

We engaged and was given options based on what I was looking for.

Response time was good and where I needed clarity on anything it was given.

September 19, 2025
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Reply from Biggestleaf Travel

Dear Keletso,
Quina is pleased to receive your review and happy that she was able to help you promptly and efficiently. Thank you for choosing to work with us.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Quick & Competent Booking

It's the first time I've used Biggestleaf Travel to book a holiday and I'm super impressed! Quina was my agent and she is truly amazing! Quick to respond with clear, accurate and friendly communication - 5 stars for your service Quina!!

September 26, 2025
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Reply from Biggestleaf Travel

Dear Leandi,
Thank you for letting us know that Quina was quicky, clear, accurate and friendly - she's delighted to have reached five stars! Thank you for choosing us and we hope to assist you again one day!
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars
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Reply from Biggestleaf Travel

Dear David,
Thank you for your review and for working with us to arrange your trip - we appreciate it.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Great service from Quina Fourie who…

Great service from Quina Fourie who made the booking experience easy while we were on the road in Zambia

September 23, 2025
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Reply from Biggestleaf Travel

Dear Mr Douglas,
Quina is very happy to have been of assistance while you were travelling and is glad she could make the whole booking process simple for you.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

the conversation for bookings went very…

the conversation for bookings went very smooth

September 19, 2025
Biggestleaf Travel logo

Reply from Biggestleaf Travel

Dear Peter,
Laticia is happy to hear that the booking process went smoothly. Thank you for choosing to work with Biggestleaf Travel.
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

awesome

Was great! the driver was super nice and puntual. The safari was awesome, thank youl

September 9, 2025
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Reply from Biggestleaf Travel

Dear Magdelena,
Tamsyn is happy to hear that your safari went smoothly and that your transfer was punctual. Thank you for choosing us!
Very best regards,
Angela at Biggestleaf Travel

Rated 5 out of 5 stars

Excellent service

Excellent service, great prices. Have used them now several times for various trips. Quina Fourie is an angel, and a very efficient one!

September 11, 2025
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Reply from Biggestleaf Travel

Dear Marko,
Quina is happy to start her week with your review and pleased she is always able to give you efficient service and good rates. She looks forward to assisting you again on another trip!
Very best regards,
Angela at Biggestleaf Travel

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