Big K Products Reviews 

Despite a slight hitch at the hands of our destination courier office, BigK worked behind the scenes to manage and escalate the delivery ETA and rang me back to keep me updated. Great service.

Heat logs best on the market from what I have tried. Give a lot of heat, compact and minimum ash. Not much ash rises when opening the fireplace. Easy to order online & get delivered on a pallet. I highly recommend

Always get my charcoal from Big K, great restaurant quality charcoal that holds heat for doing smokes. Quick and reliable delivery every time.

Very easy to order,

My go to charcoal supplier.
Great product

Just ordered 2 fresh bags of restaurant grade charcoal, and unlike the last two bags I ordered thes are actually lumps of charcoal, the last two bags were bits with no lumps, it worked but not perfect, I’ve still given 4 stars as I’ve been using big K for a while and that’s the first time I had not the best bag, but ordered again as previously all was good, and is again, I must have been unlucky to get two bags of bits.

Really great service, easy to order and arrived extremely quickly. This is the best charcoal I’ve found to use with my Big Green Egg. Such a good burn

Firstly the online ordering is easy to do, then the charcoal is delivered quickly (2 days) and without any damage because it is sent inside large cartons.
I use Dura charcoal on an open mankal barbeque, there is no ventilation control, however the charcoal burns steadily and gives consistent good heat for cooking. Best of all there is very little ash flying around in the breeze. I prefer the Big K Dura charcoal brand to other suppliers solely on the ash problem, less mess and unsightly clouds of ash.

Bought from this company for several years and will continue to do so. Highly recommended quality product

Been using BIGK products for many years for kettle BBQs and I find this restaurant grade the best value whilst also easy to light, consistent clean burn over several hours, no popping or bad odor. From time to time you get the odd big lumps which can be easily broken down with a hammer. Love the fact I can buy direct.

Great charcoal (Lump Wood Restaurant Grade) for bbq or Tandoor; I haven’t found better.

Very good service

Great quality products delivered to the door cheaper than I can get locally without the hassle. Second year I have stocked up for summer so it's just there ready for a nice day.

Very fast and reliable service with great products.

I used their charcoal last year and was impressed but unfortunately I won’t be using them again! When you order the products, you tend to presume you will get them delivered. I understand the products were received by the delivery company two days after I ordered them and thought great. Delivery was scheduled for the following day and so waited, waited, waited a little more, checked the tracker, still waited and then the tracker changed to apologies. No communication from APC. Following day, same again, waited well you get the gist. Day 2 no delivery! Contacted the so called delivery company as I received no communication about delays or why I have not received. Finally told I was upgraded to AM delivery following day. Surprise, surprise no delivery. Contacted Big K for a refund, which they have honoured 5 working days later. Apparently, paint spillage damaged my package which is strange as I my delivery was “upgraded”. All the company had to do was inform me and I would have requested a replacement. But a week of nothing? Very poor customer service by both. Why give them for 1 star, I didn’t receive the products and they chose the delivery company. Also, if you have a customer who has been letdown over a whole week after purchasing your products, you would offer something as an incentive to keep the customer. But no, just an apology and my refund, which I had to ask for.

just one small problem delivery was a day late ,one box was damaged, to be fair normally there is no problem
may be just a one off, but the product is a amazing

Very disappointed with APC Delivery, the driver nearly ripped my door trying to open it because he left all 4 boxes with charcoal in front of the door and then couldn’t open it and start to smash it into the charcoal boxes like a madman.

Fast and reliable, good quality.

Great service and speed. Happy with everything. Will use again.

I've been buying Big K fire logs for a couple of years now to use alongside local seasoned hardwood in my wood burner - maybe 1 heat log for every 4 or 5 regular logs to produce & maintain the best long lasting burn. I 've tried a few different brands but Big K have been by far the best value & most substantial.

And its free delivery & they normally arrive within a couple of days.