BigmotoReviews 

971
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 771 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, knowledge, and friendly approach, making the buying and selling process smooth and enjoyable. Many highlight the excellent communication and efficient service, with fair prices offered for bikes and quick collection or delivery. The overall user experience is often described as straightforward and hassle-free, with many expressing a strong recommendation and intent to use the company again. However, some customers reported issues with price reductions upon collection, citing that the agreed-upon price was lowered due to alleged discrepancies or model misidentification. A few other people also felt that the company's stock might have faults or that bikes were advertised before being ready for sale, leading to delays or problems after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, smooth, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases and... See more

Price

Consumers generally express satisfaction with the pricing, often finding offers to be fair and competitive,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more

Rated 5 out of 5 stars

Been speaking with Clare today to arrange a part exchange. What a great experience that has been so far. Highly professional, knowledgeable and friendly. Will update on sale and transfer.

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions. Communication and process was faultless in every regard. Having just come o... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.8

Excellent

TrustScore 5 out of 5

971 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(971)

709 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke to a lovely bloke named Ellis.

Spoke to a lovely bloke named Ellis.

Just sold me a Fireblade and couldn’t have been more stress free.

He was helpful and he weren’t a robot starting speaking about his bikes while I was sorting some money bits.

Great bloke very helpful

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

No hassle & quick

The whole process was straight forward and easy. They asked for details/photo's about the bike, made an offer that I was happy with, it was collected when I wanted and the money paid straight in to my account.
I could have sold it privately for a bit more money but this was very quick and hassle free, no paying to advertise, no timewasters ringing me up with stupid questions/stupid offers. Very good service and happy to recommend them to my friends.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Big Moto more like Big Scammo

Offered £6750 for my motorcycle via email which I still have arrange collection then 5 mins later I get a phone call ' we've made a mistake can only give you £5000 you clicked on PX price not outright sale' I explained I had not no option to do this on their website and I am not looking to purchase.
Bunch of scammers and time wasters don't even bother.

May 20, 2026
Unprompted review
Rated 4 out of 5 stars

Good service and easy to deal with

Good service and easy to deal with
Money in there bank on collection

May 19, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hello and thanks for the review. Please let us know what we can do differently next time to earn that extra star!

Rated 4 out of 5 stars

Keep me informed all the way…

Keep me informed all the way through.paid whot they quoted.picked up bike at time agreed thanks

May 12, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hello and thanks for the review. Please let us know what we can do differently next time to earn that extra star!

Rated 1 out of 5 stars

Total time wasters when selling my…

Total time wasters when selling my bike. Offered an acceptable price way lower than market value though.
Then rang on the day of collection & said they had to reduce the price by another 10%. Bigmoto are a total scam. Avoid at all costs.

May 17, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hello Mike, we're sorry that you're unhappy with our service. This was indeed a pricing error on our part which wasn't spotted until the last minute. Our sincere apologies.

Rated 5 out of 5 stars

Big shout out to Jamie & Matt for their…

Big shout out to Jamie & Matt for their outstanding customer service and helpful knowledge when we purchased our son’s first bike with them. They made the whole process so easy and even stayed back late whilst our son got used to his first ride on the bike. Two great guys and an absolute asset to your business, we will bring our custom back to you and also highly recommend you to friends and family, thanks boys, five star service.

April 30, 2026
Unprompted review
Rated 4 out of 5 stars

Overall happy

On my first visit after looking on website I spoke to a very helpful member of staff, a meet and greet member he spent time with me pulling bikes out for me to view them After visiting numerous time's to view bikes I finally decided to buy one , there's no pressure from staff and and there's a large selection of bikes, buying the bike was a good experience so I'd recommend for this but only thing I didn't think was great was that the prices advertised on their website or Auto trader have a service charge then added, much better if the final price was just advertised much clearer ,You only get a months warranty when all other dealers offer a standard 3 month warranty or more,There's no movement on prices or anything thrown in when you do decide to buy and finally the actual presentation of the bikes could be better, how clean they are or anything that is broken I would have thought should have been fixed ( the one I bought had a small part broken I did see this before I purchased and did mention it to the sales person to see if they would replace it but they wouldn't for something costing under £10 for a new part I would have thought it would have been replaced before it was put up for sale or definitely when buying ( I've since ordered myself ) And then the bike could have been cleaner on pick up ( wheel rims dirty ) but I've found this with car dealers no one seems to bother really cleaning, just a quick clean .Overall I'm happy with buying from them and happy with the bike and staff but do get the impression it's like a car supermarket quick sell dealership ! But again staff all seemed nice and helpful and a very large selection of bikes.

May 2, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Jonny, please can you drop us an email on customerexperience@bigmoto.co.uk ?

Rated 5 out of 5 stars

Found a bike I wanted in store

Found a bike I wanted in store, Clare phoned me within half hour of my finance application, deal was complete within an hour of me viewing the bike. Very helpful and brilliant service

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Purchased a 2018 GSX-S1000. From start to finish every staff member was amazing. Louise, Jamie, Paul for all the in person and phone help. And Jamie & Andy who were amazing on the customer portal.

Updated every day. Purchased the bike on the Sunday and it was ready by the Wednesday when I was told the average was 14 days, so it was an amazing turn around. Fresh back tyre was added. Cannot fault their system. Highly recommend this company!

Granted the £200 admin fee was a bit annoying but I guess it does cover any repairs that's needed.

Huge shoutout to Martin. He was so friendly and knew so much about the bike I was after. Amazing guy

May 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look