BigmotoReviews 

972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 771 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, knowledge, and friendly approach, making the buying and selling process smooth and enjoyable. Many highlight the excellent communication and efficient service, with fair prices offered for bikes and quick collection or delivery. The overall user experience is often described as straightforward and hassle-free, with many expressing a strong recommendation and intent to use the company again. However, some customers reported issues with price reductions upon collection, citing that the agreed-upon price was lowered due to alleged discrepancies or model misidentification. A few other people also felt that the company's stock might have faults or that bikes were advertised before being ready for sale, leading to delays or problems after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, smooth, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases and... See more

Price

Consumers generally express satisfaction with the pricing, often finding offers to be fair and competitive,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more

Rated 5 out of 5 stars

Been speaking with Clare today to arrange a part exchange. What a great experience that has been so far. Highly professional, knowledgeable and friendly. Will update on sale and transfer.

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I bought a motorbike from these guys and then sold another motorbike back to them. 100% satisfied with both transactions. Communication and process was faultless in every regard. Having just come o... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.8

Excellent

TrustScore 5 out of 5

972 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(972)

709 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company

Purchased a 2018 GSX-S1000. From start to finish every staff member was amazing. Louise, Jamie, Paul for all the in person and phone help. And Jamie & Andy who were amazing on the customer portal.

Updated every day. Purchased the bike on the Sunday and it was ready by the Wednesday when I was told the average was 14 days, so it was an amazing turn around. Fresh back tyre was added. Cannot fault their system. Highly recommend this company!

Granted the £200 admin fee was a bit annoying but I guess it does cover any repairs that's needed.

Huge shoutout to Martin. He was so friendly and knew so much about the bike I was after. Amazing guy

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Extra helpful

Excellent communication and extremely helpful in securing my new bike. Made it so easy and clear from the start

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Clare Hussey was amazing

Clare Hussey was amazing! She gave us the space we needed to look around without feeling pressured to buy. Explained everything perfectly and put us at ease. Clare even let us know about features of the tracker we weren’t aware of (despite having one on another bike)! Expert advice and a friendly atmosphere made this purchase an easy decision. Thank you Clare, now just to pass my test

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair inspection on collection

Not the simple selling solution I thought. Offered me considerably less than the market value (as expected) and then reduced that by a further 20% on the driveway after supposedly finding excess corrosion on the front forks – total fiction. I understand BigMoto have to maximise value but they were trying to have me over with this one. No deal. Don't waste your time.

May 15, 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hello thanks for the review. We have to disagree with you on this one, as do the vast majority of our customers. If the bike is in the condition it is described as being we pay the agreed value.

Rated 5 out of 5 stars

Great experience over the phone…

Great experience over the phone speaking to Louise Duffy - well informed, didnt dilly dally, and we had a good laugh about her not budging an inch on extending my warranty for free!!

10/10 service and she definitely sold me the bike!

Lets hope it comes in good nick

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all around

I was interested in a bike that I seen on the Web so I left a message with my details as it was late on to call them, first thing the next morning I received a call from Bigmoto Ltd,
I spoke to a great guy called Liam, who explained everything I needed to know in a very professional way. Laim was very patient as I don't know much about bikes, he helped me understand everything I needed to know.
Liam also left me a mobile number just incase I have any further questions about the bike I will be receiving soon.
Thanks again for your service and time Liam,
Thanks Bigmoto Ltd ⭐️⭐️⭐️⭐️⭐️

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Purchase of Triumph Trident

Recently purchased a 3 year old Triumph Trident 660 from this company - and was extremely happy with the bike & the service provided.
They also sorted transportation from Great Yarmouth to Cornwall for me at a very reasonable cost - using SOS bike couriers - who also provided a faultless, smooth, delivery! Clare the salesman at BigMoto - was extremely efficient, friendly & knowledgeable- and made the entire purchase extremely simple. Would definately use this company again!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended company.

From start to finish this company excelled. Fair price agreed, bike was collected, inspected and the money was in my account immediately, no charge for instant payment, unlike another well known company who buys direct.would thoroughly recommend Big moto.Thank you for a professional and courteous experience.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, great price for the bike and really helpful in settling the finance. Everything sorted before I left the showroom.

May 9, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

All staff are very friendly special…

All staff are very friendly special thanks to Dan and Lewis Dan went above and beyond to help me get the best scooter possible for my needs thank you so much and Lewis for sorting out the best financial advice and package to suit my needs A1 service

May 7, 2026
Unprompted review

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