Big Pop Store Reviews 103

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I bought two exclusive Funko Pops from here. Arrived damaged due to poor packaging or were damaged prior. It has now been nearly a year and they haven't replied to any of my emails, even with as much... See more

Rated 5 out of 5 stars

Had a Blizzard exclusive pop vinyl figure at sensible price, so daughter very pleased as she thought she would be paying a lot higher price for it. It also came with a protective case, so a welcome bo... See more

Rated 5 out of 5 stars

Bought an 8/10 condition pop and it was better condition than expected. The box was slightly dented that was all. Fantastic value for money seeing as the same item was going on eBay for a lot more as... See more

Rated 5 out of 5 stars

Great shopping experience, no issues at all. Got an exclusive pop vinyl I'd been looking for, for a good price. Shipping was fast and my pop arrived in perfect condition. I will definitely be shopping... See more

Company details

  1. Game Store

Information provided by various external sources

A world of Funko Pop Vinyl awaits you at the BigPopStore.co.uk - Amazing exclusives and harder to find grails. We specialise in limited edition and Chase exclusives which are only a click away at the BigPopStore.co.uk - why not also check out our selec...


Contact info

4.0

Great

TrustScore 4 out of 5

103 reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service, beautiful product in perfect condition. Postage time was really fast. I'm very pleased and would recommend using this company.

March 17, 2019
Unprompted review
Rated 5 out of 5 stars

Top experience

Great price, speedy delivery and the communication was brilliant throughout. The POP was well packaged and in perfect condition.

March 16, 2019
Unprompted review
Rated 2 out of 5 stars

Slow.

My order has been sitting a warehouse for the past two days with no sign that it will be delivered any time soon.

Sending a review request prior to receiving the item is not good customer service.

March 9, 2019
Unprompted review
Rated 5 out of 5 stars

Blizzard exclusive pop vinyl

Had a Blizzard exclusive pop vinyl figure at sensible price, so daughter very pleased as she thought she would be paying a lot higher price for it. It also came with a protective case, so a welcome bonus. Will definitely be using again.

February 27, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing company!

Their customer service is exceptional; They are extremely friendly and kind. Also, their shop is very easy to use and would highly recommend this company!!

February 25, 2019
Unprompted review
Rated 5 out of 5 stars

Great shopping experience

Great shopping experience, no issues at all. Got an exclusive pop vinyl I'd been looking for, for a good price. Shipping was fast and my pop arrived in perfect condition. I will definitely be shopping with them again.

January 30, 2019
Unprompted review
Rated 3 out of 5 stars

Customer Service when contacted isn't great

Ordered two pops from here, one was perfect, the other had some slight damage on the pop - in regards to this, i have contacted them in every way possible and am yet to receive a reply anywhere.

This is less than satisfactory - especially considering i have seen posts going up on their Facebook and Twitter pages regularly (where i have asked how long it may take to get a reply), so i can only assume im being ignored?

January 26, 2019
Unprompted review
Rated 1 out of 5 stars

Ordered a few items and one was missing

Ordered a few items and one was missing. The box was in tact and the other two items were undamaged and packaged well. The item a portal gun keyring was missing. Double checked the box and couldn't see it in there at all. I have tried to contact them as well numerous times and still have had no reply back

December 5, 2018
Unprompted review
Big Pop Store logo

Reply from Big Pop Store

Hi Michael,

I’m sorry you can’t find one of the items, was the box in tact? All items were included.

Rated 1 out of 5 stars

Rock Candy Sally (Nightmare before Christmas)

Ordered the item in good faith. Item shown it had been dispatched. Waited 5 days to see if turned up. Unfortunately not. A post office tracking number was quoted. Checked the tracking number each day and no confirmation that it had been issued. Contacted the seller for explanation and was told they would investigate. To date still waiting for a response. One reply to 5 emails sent, not impressed by customer service. Therefore requested a refund and it has now appeared on my credit card statement. Disappointed in the experience at shopping at the Big Pop Store.
Will not shop there.

November 6, 2018
Unprompted review
Big Pop Store logo

Reply from Big Pop Store

Hi jeff,

Sorry you had to wait for your refund. It has to go over a certain amount of days for it to be considered lost by Royal Mail.

This is the quickest you can be refund.

Rated 1 out of 5 stars

They sent me damaged goods and would…

They sent me damaged goods and would not send new ones even when I returned them. Stay away from Big Pop Store

November 2, 2018
Unprompted review
Big Pop Store logo

Reply from Big Pop Store

Hi John,

That’s a bit misleading... you never asked for a return or our address so you didn’t actually return them!

Rated 5 out of 5 stars

Great Pop Vinyl

Great Pop Vinyl, very rare to get in the UK, condition of the product was fantastic, it was packed extremely well & delivery was quick, first time I’ve used this company, but will definitely be checking in with their products on a regular basis, highly recommended 👍👍👍👍👍

October 31, 2018
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, all products come delivered in amazing condition thanks to the packaging they are in, can always rely on them and would highly recommend buying from them

October 10, 2018
Unprompted review

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