Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Gabriel was very helpful, and very professional. Quick response to have an engineer to do the dryer repair. Same problem as before few weeks back. I was advised by the engineer to run dryer 2 to 3 t... See more
Company replied
I had a query with the quotation l was given to repair my double oven .I contacted customer services and spoke to a young lady by the name of Gemma who was very helpful and offered excellent customer... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Clear, patient and professional.
March 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're delighted to hear that you found our service clear, patient, and professional.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
The person here n the phone was very…helpful and kind
The person here n the phone was very helpful and kind
March 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're really pleased to hear that you found our team member helpful and kind over the phone.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Gabriel was very polite and very…
Gabriel was very polite and very helpful for us .
Have already had an email to repair dishwasher for next Wednesday. So very impressed.
March 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your wonderful review! We're delighted to hear that Gabriel was polite and very helpful while assisting you.
It’s great to know your dishwasher repair has already been booked for next Wednesday and that everything was arranged so quickly. We really appreciate your feedback and will be sure to pass your kind words on to Gabriel.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
I had a great experience with Very
I had a great experience with Very’s customer service. She was incredibly kind, understanding, and professional, even though I was quite frustrated on the phone.
She showed real willingness to help and resolved my issue quickly and efficiently. I’m very grateful - she’s a real credit to the company.
March 25, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your wonderful review! We're so pleased to hear that you had a great experience and that you felt supported, even during a frustrating situation.
It’s fantastic to know that our agent was kind, understanding, and professional, and that your issue was resolved quickly and efficiently. We truly appreciate your kind words and will be sure to pass on your feedback — it really means a lot.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Gemma was very polite and helpful.
March 25, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're delighted to hear that Gemma was polite and helpful while assisting you.
We’ll be sure to pass on your lovely feedback. If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
A prompt and friendly response
A prompt and friendly response that dealt with my query within a good time. Also discussed the alternative options that resulted in a better price.
March 24, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your great review! We're really pleased to hear that you received a prompt and friendly response, and that your query was handled efficiently.
It’s fantastic to know that alternative options were discussed to help you secure a better price — we always aim to provide the best possible solution.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Good operator
.The operator was helpful and made my experience with my claim very easy
March 24, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're really pleased to hear that our operator was helpful and made your claim experience easy and straightforward.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Professional friendly customer service
Professional friendly customer service
March 20, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you so much for your lovely feedback, Deborah!
We're delighted to hear you found our customer service professional and friendly—that’s exactly the experience we aim to provide. We truly appreciate you taking the time to share your thoughts and hope to assist you again soon!
Kind Regards,
Danielle
Very was helpful and easy to talk to.
March 18, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you so much for your kind words, Amanda!
We're really glad to hear you found the experience helpful and easy—making things simple and comfortable for our customers is always our goal. We truly appreciate your feedback and look forward to helping you again soon!
Kind Regards,
Danielle
Always a good service
Arianna was very helpful and raised a claim for me. She was very friendly and efficient. We had a laugh about what had happened to my washing machine, and she booked a suitable day for an engineer to come out. Very pleased with the service.
March 19, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Hazel,
Thanks so much for your kind words! Arianna will be thrilled to hear it. We’re glad we could sort everything out - and have a laugh along the way.
If you need a hand with anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Rosanna was lovely to talk to
Rosanna was lovely to talk to, very polite, explained everything clearly for me, and answered all my questions.
March 16, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Tina,
Thanks so much for your kind words! Rosanna will be thrilled to hear you enjoyed your chat. We’re glad she could make everything clear and answer all your questions.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Louse was very helpful and professional…
Louse was very helpful and professional throughout the claim request process
March 16, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that Louise was so helpful and professional throughout your claim request process. Making sure everything runs smoothly at this stage is really important, so it’s great to know this was your experience.
You can continue to follow the progress of your claim using your Track My Claim link, where you’ll receive live updates as things move forward.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle.
Terrible cancellation Policy
Terrible cancellation Policy. I wanted to cancel my policy when it had ended but they won’t let me cancel unless I talk to someone. It is my consumer right to cancel the policy. They said it was due to gDpR so I sent them my personal details by email and are still insisting I need to speak to someone. Ridiculous Cancellation Policy. Do I have to speak to someone so they can persuade me to stay I don’t think so. They are now telling me I am arrears because they won’t cancel my policy. Disgusting.
March 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your feedback.
We do have a cancellation process in place, which is explained at the point of taking out the policy. As part of this, we are required to complete the cancellation through a secure and regulated process. Unfortunately, if this process isn’t followed, the policy will remain active.
We appreciate this may be inconvenient; however, this is in place to ensure we are speaking to the policy holder directly and handling the request securely. We would like to resolve this for you as quickly as possible, so please contact our team and we will go through everything with you over the phone to confirm the cancellation and bring this to a resolution.
Kind regards,
BIG Warranties Customer Service Team.
Very helpful and courteous call handler.
Very helpful and courteous call handler.
March 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Margaret,
Thanks so much for your kind words! Rosanna will be thrilled to hear you enjoyed your chat. We’re glad she could make everything clear and answer all your questions.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Great customer service
I had a very positive experience with the customer service advisor. She was extremely helpful and knowledgeable, and she quickly sorted out the issues I was having. She addressed all of my concerns efficiently, which made the whole process smooth and stress-free. I was very happy with the service I received.
March 12, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Rahman,
Thank you so much for your lovely feedback! We’re thrilled to hear our advisor could help make everything smooth and stress-free. It’s great to know your concerns were sorted quickly and efficiently.
If you ever need anything else, just pop on to our live chat during office hours - we’d be happy to help again.
Best wishes,
Amanda
Great customer service Rosanna was very…
Great customer service Rosanna was very helpful. Thank you for resolving my queries
March 12, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Shaun,
Thanks so much for your kind words! Rosanna will be thrilled to hear she could help and get your queries sorted.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Rosanna
Rosanna was helpful and clear in explaining the insurance details and costs for my appliance cover. She did not over sell and answered all my questions. I was left confident that I would receive a good service.
March 11, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Ann,
Thank you for your kind words! Rosanna will be delighted to hear she could make everything clear and answer all your questions. We’re glad you feel confident in the service - you can always rely on us to keep things straightforward.
If you ever need anything else, just pop on to our live chat during office hours - we’d be happy to help again.
Best wishes,
Amanda
Harry was very friendly and helpful
Harry was very friendly and helpful. He managed to get everything done and sorted quickly and easily, he even managed to save me a bit of money at the same time. Big warranties are the best ! No hassle and easy to use .... well recommended !!
March 11, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Clare,
Thanks so much for your lovely feedback! Harry will be thrilled to hear he could help and make things quick, easy, and even save you a bit of money. We’re glad you found the process hassle-free and enjoyable!
We’re always happy to help again in the future.
Best wishes,
Amanda
Very helpful
Very helpful, courteous, informative and jovial!! Thanks to Jane. 👍🏼👍🏼
March 10, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Sean,
Thanks so much for your kind words! Jane will be thrilled to hear you enjoyed her help and cheerful approach.
We’re always happy to help again in the future.
Best wishes,
Amanda
Everyone in this company
Everyone in this company, Big Warrenties I have dealt with provided an excellent service. I am so happy I chose this company to insure my appliances with, they truly give a five star service
March 7, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Nick,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the service from everyone here. It means a lot that you chose us to insure your appliances - we’ll keep striving to give that five-star experience!
We’re always happy to help again in the future.
Best wishes,
Amanda
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