Bijou Baby Reviews 118

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We've now bought two cars seats from Bijou Baby, the first time I just met Hayley and the second time Tash and Hayley both helped. I have also been for a fit check between the two purchases. I wouldn'... See more

Rated 5 out of 5 stars

Hayley was lovely, she took the time to listen to us & understand what we needed as a family & explained the options available. It was great to have a private appointment & feel confident in who you w... See more

Rated 5 out of 5 stars

Having already done a lot of research and knowing essentially what we wanted but with a few questions Hayley was great. She went over all the concerns we may have with a bunch of different options a... See more

Rated 5 out of 5 stars

Excellent service received- talked through options for extended rear facing, and pros of different seats. Installed in the car to test fit as well. We preordered an axkid, and when it arrived they als... See more

Company details

  1. Baby Store

Written by the company

Bijou Baby is a baby goods retailer specialising in extended rear facing (ERF) car seats, reusable nappies and carriers/slings. We aim to provide advice and support to families to enable them to make the best and safest decisions for their circumstances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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Rated 5 out of 5 stars

I will use again and again without hesitation

I have used Bijou Baby twice now. Hayley is so helpful and responsive, she provided not only pre-purchase advice and care so we had the right seat for our needs and vehicle, but also great aftercare. She even now, continues to provide great aftercare and advice over a year after purchasing my BeSafe Beyond Car seat.
I have every confidence in her advice, she really does know about safety, but the products she stocks too. Going forward, I wont use anyone else if Hayley can provide them (even if I could get cheaper elsewhere) as the quality of the service is outstanding, this is true customer service.

December 30, 2024
Rated 5 out of 5 stars

Amazing, would 1000% recommend!

Really amazing place, Hayley was lovely to talk to, was really knowledgeable and went above and beyond to teach us how to fit the car seat in our car - great with our little boy too!

December 27, 2024
Rated 5 out of 5 stars

Fantastic!

I went to Hayley looking for a new carseat and we found one but then figured it was unsafe for the front passenger and I asked to look at another and it was perfect! Hayley was understanding and very helpful and friendly! Showed how to put the car seat in and made sure my son fit safely too. Very pleasant to talk to and a great visit overall! 100% recommend

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Car seats

I bought 2 car seats for my twins. Product was in a really good price in comparison to other sites. Very quick delivery. Parcel arrived 2 days after purchase. Happy customer. Highly recommend.

December 16, 2024
Rated 5 out of 5 stars

Great experience!!

Hayley recommended to me by a friend and she was very professional! She was very patient with us. I wanted the movekid however after speaking to Hayley and she explained that it is very upright so perhaps the stretch was better for us. After popping my daughter in it I was instantly impressed and knew that Hayley was right in suggesting this model. She installed it into my car and told me how to get the best fit and did a fit check too. I will recommend bijou baby to all of my friends and I even had some queries with breastfeeding and Hayley was very helpful with that area too.
Overall, a very pleasant visit and will 100% recommend and revisit!

December 11, 2024
Rated 5 out of 5 stars

Wonderful and skilled supplier

I cannot rate Hayley and Bijou Baby highly enough. She was incredibly generous with her time and knowledge, it helped us make a decision that was right for us. Now baby is here and we’re using the car seat and base, I can safely say it was 100% the right choice. It’s such a dream to use. Hayley even reviewed a photo of baby for me to check the fit of the straps. She is wonderful and I am so glad I found her.

November 2, 2024
Rated 5 out of 5 stars

We had absolutely amazing service…

We had absolutely amazing service picking out our baby boys new car seat. She showed us it in the car, showed us how to fit it and how to get him in and what the fit should look like and then we were able to take our chosen seat home straight away. I can’t thank Hayley enough for making my baby boy so safe

December 3, 2024
Rated 5 out of 5 stars

Great experience!

Hayley was incredibly knowledgeable about car seat safety and provided me with a lot of information. She happily talked me through the seat options and my son was able to try out the seats both in store and in my car.
Beautiful showroom/shop and Hayley was fab!

November 26, 2024
Rated 5 out of 5 stars

The moment we enrolled our son

The moment we enrolled our son, we were impressed by the warmth and dedication of the staff. They take the time to get to know each child, ensuring they feel comfortable and engaged. The variety of activities they offer is astounding, from science projects to creative arts, which keeps my son excited about learning. The facility is not only clean and safe but also thoughtfully designed to encourage exploration and creativity. I love receiving daily updates that highlight my child’s adventures and achievements.

November 16, 2024
Unprompted review
Bijou Baby logo

Reply from Bijou Baby

Hello Michelle,

It's great to see such a glowing review here but I believe you have left this for the wrong business.

I'd hate to think another business is missing out on a great review from you.

Glad to hear you had such a good experience.

Rated 5 out of 5 stars

Very happy customers!

Hayley is so knowledgeable and helpful, she helped us find an excellent car seat for our baby and refitted our current toddler seat. Her new showroom is looking amazing! Highly recommend.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

Hayley was amazing (from 2 clueless 1st time parents to be!)

Hayley was amazing!
We are 1st time parents and are literally clueless when it comes to what travel system and car seat we would need to suit our lifestyle.

We found the internet and department stores so overwhelming and left even more confused than when we went in!

We went to see Hayley and she listened to exactly what we wanted and provided us with so much knowledge about each product.

We left feeling so much more at ease and so much more confident! We are beyond happy with our choices.

I couldn’t rate bijou baby enough! I wouldn’t recommend getting your car seats anywhere else!

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Hayley is so helpful and friendly. The new showroom is fab. She answered all our questions and taught us how to install the seat, how to get a good fit for our little girl, and how to use all the functions on the seat.
Bought a seat there and then, so Hayley kindly fitted it for us so we could use it straight away.

October 9, 2024
Unprompted review

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