Bijou Baby Reviews 118

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We've now bought two cars seats from Bijou Baby, the first time I just met Hayley and the second time Tash and Hayley both helped. I have also been for a fit check between the two purchases. I wouldn'... See more

Rated 5 out of 5 stars

Hayley was lovely, she took the time to listen to us & understand what we needed as a family & explained the options available. It was great to have a private appointment & feel confident in who you w... See more

Rated 5 out of 5 stars

Having already done a lot of research and knowing essentially what we wanted but with a few questions Hayley was great. She went over all the concerns we may have with a bunch of different options a... See more

Rated 5 out of 5 stars

Excellent service received- talked through options for extended rear facing, and pros of different seats. Installed in the car to test fit as well. We preordered an axkid, and when it arrived they als... See more

Company details

  1. Baby Store

Written by the company

Bijou Baby is a baby goods retailer specialising in extended rear facing (ERF) car seats, reusable nappies and carriers/slings. We aim to provide advice and support to families to enable them to make the best and safest decisions for their circumstances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

118 reviews

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Rated 5 out of 5 stars

Buying a second seat for grandmas car

Buying a second seat for grandmas car. Was a difficult decision but Hayley found us the best seat. Fitted it into the car and gave grandma a full demo and trial with putting baby in and out. Left really happy so thanks again!

October 2, 2024
Rated 5 out of 5 stars

Couldn't fault our experience...

Couldn't fault our experience with Hayley at Bijou Baby. I had so many conflicting opinions regarding which seat we should go for but the benefits of the seats were explained and it really put my mind at ease to see each of them in the car. Hayley met us between Southampton and our house as it was beyond the 30 miles, she brought 3 seats in different price ranges and we tried my son in each of them. I was concerned about legroom for my son and his dad who is often passenger so by seeing the seats at each stage of legroom extension and how much space was in front, we figured out which was the best option (not the seat I had intended to buy from reviews online either!) her patience and expertise were so helpful, my son loves his seat and I am comfortable knowing he has the space he didn't have previously with the safety of ERF. We'll be buying a second seat from Hayley in due course, highly recommend.

September 12, 2024
Rated 5 out of 5 stars

10/10 service!

Hayley was so helpful and patient! She fitted multiple seats in our car to ensure the best, most cost effective set up for our growing family! She was so lovely and kind to our boys as well! Entertaining our three year old and making sure he was comfortable in his new seat!

August 27, 2024
Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable and experienced in car seats, gave both my daughters a customised recommendation based on their age, preference and bodies. Fabulous!

September 8, 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service , needed two replacement seats following Car accident.
Amazing quick next day delivery and great recommendations 2nd time using and will definitely use again as well as recommend to others.

August 15, 2024
Rated 5 out of 5 stars

Highly recommend!

We booked a fit check with Hayley as we were concerned by daughter had outgrown her current seat. Hayley checked our current seat and also recommended some alternative seats and allowed us to try them to check suitability. Hayley was very patient, answered all of our questions and gave us brilliant advice and the pros and cons of other options. I’ve previously used Bijou Baby for repairs and bough through Hayley, I’ve never been disappointed. Highly recommend.

August 28, 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service, so helpful, super informative and came out to help us choose the right seat for our daughter even on a day when the shop wasn’t open. Would highly recommend

August 24, 2024
Rated 5 out of 5 stars

10/10

We had a car seat appointment, we were shown lots of different seats and popped our newborn in them, we chose the pixel pro 2.0 and we love it!
Quick delivery and website easy to use

Thank you

August 18, 2024
Rated 5 out of 5 stars

Having already done a lot of research…

Having already done a lot of research and knowing essentially what we wanted but with a few questions Hayley was great. She went over all the concerns we may have with a bunch of different options and helped us settle on something that would cover our needs.

She helped fit and experiment with what we were looking at and after we were all done we went away with a purchase we feel is the right one for us.

August 5, 2024
Rated 5 out of 5 stars

Fantastic car seat support

Hayley was fantastic at helping us pick a new car seat. She knows her stuff and helps you pick the right seat and how to safely fit it in the car and make sure my son had the perfect fit. Would highly recommend.

August 12, 2024
Rated 5 out of 5 stars

I met with Hayley for my car seat…

I met with Hayley for my car seat consolation, she was very helpful with showing me the different seat I wanted to look and was happy to install them on the car for me so I could get and idea of space.

She was very patient with my 4year old as he did not enjoy car seat shopping at all but we got there in the end and decided on a seat that would work well for my son in my budget.

August 5, 2024
Rated 5 out of 5 stars

Hayley was lovely

Hayley was lovely, she took the time to listen to us & understand what we needed as a family & explained the options available. It was great to have a private appointment & feel confident in who you were talking to. Hayley knows what she’s talking about & it was better than any ‘high street’ retailer experience. Thank you, we shouldn’t need you again for a few years but we will be back/happily spread the word about your service

July 6, 2024
Rated 5 out of 5 stars

Amazing!

3rd time coming to Bijou Baby for a car seat. Hayley is excellent, amazing communication and all round lovely helpful person. Recommend her to anyone in the market for new car seats.

June 24, 2024
Rated 5 out of 5 stars

Highly Recommend

Would highly recommend Bijou Baby. Was easy to book an appointment and Hayley explained before it exactly where to meet. We had a tricky situation for car seats and Hayley was so helpful, tried different ones for us and explained our options. She was so helpful, informative and not at all pushy.

She didn’t have the exact one we decided on in stock to takeaway immediately but she ordered it for us and it arrived really quickly (ordered on the Monday arrived on the Wednesday).

She also showed us exactly how to fit everything properly including showing how to fit my daughter in the seat. Feel very happy that my baby is now super safe thanks to her advice and support.

April 26, 2024

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