Needed a wheel truing. All done very quickly and very inexpensive as well. Was recommended Bike Hero and I would most definitely recommend them as well. Friendly and welcoming service.
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See what reviewers are saying
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... See more
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... See more
Excellent communication and work. The shifting is incredibly smooth, and the tune-up was performed professionally. This will definitely be my go-to service for the next two bikes. The price was reason... See more
Company details
Written by the company
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Contact info
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, United Kingdom
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4.8
Excellent
551 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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They where great pick bike up then…
They where great pick bike up then phone me with updates bike was no good told me straight away
March 25, 2026
Nice people
Nice people, worked on my bike really fast, even though I had no appointment or booking. just walked in and was served really nicely. Thank you.
March 23, 2026
Top class service
Very thorough service, work finished to a high standard, great communication and the pick up/ delivery service was an ease
March 25, 2026
Great support and efficient service
March 25, 2026
good work and good attention
March 9, 2026
Bike well serviced
Bike well serviced; definitely running better
Would be good to be able to request a narrower time window for collection
February 27, 2026
Excellent 5 star service thank you
Excellent 5 star service thank you
February 11, 2026
Unprompted review
I suspected the service would be more…
I suspected the service would be more than I expected as I cycle my bike everyday and with the recent endless wet weather, it was not in the best condition. Booking my bike in is always easy. Responses I get are prompt and very sympathetic to the fact that it was going to cost more than anticipated but necessary. Bike was delivered back with a smile! Riding it the next day was like being on a new but familiar bike. It has been a dream to commute to and from work since that service!
February 27, 2026
Friendly and helpful service delivered…
Friendly and helpful service delivered as described
February 27, 2026
Great Service
February 27, 2026
Unfortunately the left crank wasn't…
Unfortunately the left crank wasn't tightened properly at the initial service meaning it came loose- luckily managed to get it back on in the right position and limp to work. When reported the service was very quick and I've now got the bike back (with a new crank) so all is well
February 27, 2026
Reply from Bike Hero
Hi George, thanks for your feedback, always appreciated. Apologies again that this slipped through our quality control and glad we could get your sorted and back on the road ASAP.
Team Bike Hero
Excellent service from bike hero
Excellent service from bike hero. My bike is running like new
February 17, 2026
Made good a 2nd hand bicycle and im so…
Made good a 2nd hand bicycle and im so happy with the results, been out on my bicycle alot more now
February 17, 2026
Good service .pick up and drop off is…
Good service .pick up and drop off is very handy. Bike looked like new when returned and feels much better to ride.
The only issued i had were that communication for pick up and drop off were not so good. I did not know the bike had been picked up of dropped off until i got home .
January 29, 2026
Reply from Bike Hero
Hi Roger, thank you for your feedback and great to hear you are happy with your bike.
We do text an hour time slot on the morning of every collection and delivery - but we are always looking to improve so will look into the possibility of collection/delivery alerts. Watch this space!
All the best,
Team Bike Hero
The service was excellent
The service was excellent. Bike Hero is easy to use: the bike was picked up and returned on the agreed dates. The price was reasonable and the dealings with Bike Hero were friendly
January 29, 2026
Reply from Bike Hero
Thanks for taking time to review Chris - great to hear you found the service easy to use, we put lots of emphasis on this.
All the best,
Team Bike Hero
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