The owner Mergen hired me to do work for him. He is extremely rude and unprofessional. Would not honor my business policy of custom items are not returnable and returned back custom made items after... See more
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See what reviewers are saying
I'm from Australia where the rear brake is operated by the left hand. Operating staff should have pointed out that at NYC the left hand operates the front pedal. Surely every bike hire should include... See more
After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the... See more
Company replied
I ordered a bicycle from the Bike Rent NYC online shop. 10 days later I had to call them about the shipment. When I received the shipment then two days later it was a completely different and wrong p... See more
Company details
Information provided by various external sources
Central Park Rent Bike is a Member of the BikeRent.NYC group. Bike Rent NYC is the largest local bike rental business in New York City and is the official bike rental company of the NYC Parks. Bike Rent NYC serves New York City residents and visitors alike.
Contact info
203 West 58th Street, 10019, New York, United States
- 2125418759
- marketing@bikerent.nyc
- bikerent.nyc
1.3
Bad
557 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Reply from Bike Rent NYC
Thank you for writing! We are very proud of our bicycles, which we are constantly maintaining for our riders!
Great bike hire
Excellent service, very quick in gett8ng us our bikes sorted, easy to go through process. Staff were courteous.
On a sad note, they day we chose, it rained all day 🙁
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Thanks for the feedback! We're glad that we were able to serve you well. Sorry about the weather :( unfortunately we are all at the mercy of Mother Nature. We hope to see you soon another (sunnier) day!
Excellent tour with knowledgable tour…
Excellent tour with knowledgable tour guide. On a beautiful day its just a great trip with brilliant views and you get to know a lot about the development of the NYC.
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
We're glad that you enjoyed the tour David!
It's so easy to rent
It's so easy to rent. Good! If I have a chance to get there, I will rent again.
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Thank you Chun! We look forward to seeing you again!
Friendly staff
Friendly staff, good bikes. Really enjoyed using the service. Thumbs up
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
We're so proud of our hardworking staff and all they do to help people make memories in NYC. Please come by again during your next visit!
Refund denied
Refund denied. Offered me a credit for future use. I don’t travel to NYC often. Pointless generosity.
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Hello Johnny, we apologize for the inconvenience. Given the present situation, we are putting together a comprehensive response that takes everyone's experience into account. We understand that you don't travel to NYC often, but your booking is secure for any time in the future that you wish to reschedule.
Kept spamming me until I provided a…
Kept spamming me until I provided a review despite being asked not to keep my email.
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Hello Simon,
We apologize for any communications that you have received against your wishes. We take privacy very seriously and we do not keep contact information without permission.
Hello from Barcelona
Hello from Barcelona,
It was a great experience.
Staff very kind in Central Park NY.
Thanks
Carlos
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Hola Carlos,
Thank you for your business and your feedback here!
We traveled to Barcelona last fall to promote Bike Rent NYC to many travel agencies in Barcelona. What an incredible city!
Wonderful experience in a great…
Wonderful experience in a great peaceful place.
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Thank you for your feedback here Jorge!
Great friendly staff
Great friendly staff. Very convenient to cycle round Central Park. Made my holiday. Thanks.
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Hello Martin,
Thank you for your business and leaving such a great review here! We are happy that we were able to contribute in a small way to making your holiday great!
Other than the tour company failing to…
Other than the tour company failing to tell us we needed to pay a little extra.it was still worth it. A great way to explore the park. Maybe throw in a free map and bottle of water as the bike company are aware the bus tour company arent 100% honest about the charge.
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Hello Shereen,
Thank you for your feedback here.
We would like to know a bit more about this situation. If you could send us an email (reservations@bikerent.nyc) to let us know which tour company you worked with, the extra charge you mentioned and then which bus company?
This would be invaluable to us! But I do apologize in regards to the maps - all rentals include free maps, locks and helmets!
Amazing
Fantastic bike ride around Central Park! Would highly recommend!
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Excellent Coral,
Thank you very much for your business and kind words!
Reply from Bike Rent NYC
Thank you for your feedback Amber! It is most appreciated!
Reply from Bike Rent NYC
Hello Antonio,
Thank you for your feedback. We do offer a 15 minute grace-period for all riders as stated on your waiver. I am not sure what happened here or why this was not extended to you.
Very good experience!
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Hi Jose,
Thank you for renting from Bike Rent NYC and leaving your review!
Reply from Bike Rent NYC
Thank you for leaving your review Ludger!
We hope to see you next time you are in NYC!
Reply from Bike Rent NYC
Hello Guillaume,
Thank you for your business and your feedback.
We do remain extremely competitive in regards to pricing but there can ways to be discounted rentals online such as on our Instagram channel where you can get 40% off any rental!
If you are coming back to NYC, you can click this link to receive the discount:
https://bikerent.nyc/checkout/bike-rental/partner/
Reply from Bike Rent NYC
Thank you for your feedback Jean Pierre! We appreciate your business and your review.
It was a wonderful experience for me…
It was a wonderful experience for me using a bike to visit Central Park. Your bike was very good!
March 13, 2020
Unprompted review
Reply from Bike Rent NYC
Thank you for renting from Bike Rent NYC... and your valuable feedback!
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