DPD didn't deliver at door and just dumped it 10 miles away, no email no note nothing. Their tracking is useless. Good thing i keep eye on my stuff. Wish I lived in the 80's where you could just buy s... See more
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I have no remarks concerning bikester but the delivery of the bike was difficult. I got mails of 3 different transport companies asking my telephone number. I gave my number to them but still the driv... See more
Only part of the ordered items arrived, not in a box but stuck together with adhesive tape (entirely due to the mail company). Unfortunately I had made some mistakes when ordering, so I had to provide... See more
Company replied
Finally I found some mudguards that fit in the front fork with the added adapters. Riding a lot in the rain the last days without getting wet from the splashing water.
Company details
Written by the company
Bij Bikester zetten we ons in heel Europa in voor een simpel idee: het voordelig en eenvoudig online kopen van de beste fietsen, fietskleding, fietsonderdelen en accessoires. Profiteer van ons omvangrijke assortiment, lage prijzen en expertise, onafhankelijk van waar je woont. Door de simpele navigatie en intelligente zoekfunctie kun je eenvoudig op zoek gaan naar jouw ideale fiets. Onze fietsspecialisten en deskundige klantenservice helpen je graag met het maken van de juiste keuze. Op onze ervaring kun je vertrouwen! Wij houden de nieuwste trends, zoals de elektrische-fietsen, nauwlettend voor je in de gaten. Ons ervaren team van deskundigen en fietsenthousiastelingen testen de producten ook thuis, zodat alleen de beste artikelen in onze online shop worden aangeboden.
Contact info
Germany
- bikester.be
Bad quality saddle suspension.
Bad quality saddle suspension.
It is misaligned and does not absorb shocks.
March 30, 2024
Unprompted review
Delivery was difficult
I have no remarks concerning bikester but the delivery of the bike was difficult. I got mails of 3 different transport companies asking my telephone number. I gave my number to them but still the driver of the truck didn't got my number and was complaining that he couldn't reach me as I was not at home during his first attempt to deliver the goods.
February 27, 2024
Unprompted review
Delivery was fine
Delivery was fine. Only one thing. The bike was not legally in ok. No ringbell.
February 22, 2024
Unprompted review
Quick delivery and product as described…
Quick delivery and product as described on website.
January 19, 2024
Unprompted review
Fast delivery.
Fast delivery. Good price and quality of the products.
January 8, 2024
Unprompted review
I am a costumer since march 2016 with…
I am a costumer since march 2016 with bikester, never had any problems and always good service after sale. BUT my last order...
I didn't receive the order. DPD signed themselves and said parcel was delivered.
After complaining with bikester and giving them all the information they needed, they said the information was forwarded to DPD.
But I didn't get the impression they were worried about the fact that I paid 264 euro's and received NOTHING. I ordered 7 december, today 14 january still NO NEWS, still NO PARCEL!
***UPDATE***
I got my money back from Bikester, but no answer from DPD. Choose a store with an other package handler.
January 14, 2024
Unprompted review
Quick and correct delivery.
Quick and correct delivery.
Free return, awesome but takes a while to get the money reimbursed (3w and counting atm)
December 7, 2023
Unprompted review
The item was damaged and even though i…
The item was damaged and even though i messaged the website i haven’t had a response
November 9, 2023
Unprompted review
Be careful
Ordered placed on october 24th (shoes, in stock).
Still not shipped on November 4th!
Order cancelled on November 4th; 10 days later still no reimbursement.
The answers from Bikester were "automatic" answers.
Seems Bikester is having issues like other brands in the Signa Sports Group (Chain Reaction etc..).
Avoid in the meantime.
November 4, 2023
Unprompted review
I bought the Qube EXC Red bike
I bought the Qube EXC Red bike, lacking pedals. I immediately sent you information that there are no pedals. I didn't get any answer. after a few days I wrote again about missing pedals, but this time I wrote that as I did not contact me, I submit a case to the Consumer Rights Ombudsman. The answer was immediate, you sent one message asking what is missing. I immediately wrote down what it was about and for a week I didn’t get an answer. To this day I didn’t get missing pedals, I didn’t get money for missing parts. You can draw conclusions yourself from this situation.
October 9, 2023
Unprompted review
Delivery was ok
Delivery was ok, but one of the bike light wasn't working properly.
October 10, 2023
Unprompted review
Swift ordering proces and delivery
September 28, 2023
Unprompted review
Awfull service
Awfull service. Couple of weeks later and didn’t yet receive my full order
October 8, 2023
Unprompted review
Reply from Bikester
Helaas was er geen update in de tracking link, hier gaan we ervan uit dat uw pakket verkeerd verzonden is of verloren gegaan is door de vervoerder. We zien ook geen contact met onze klantenservice. In zo'n geval kunt u altijd contact met ons opnemen, we helpen u graag verder.
Met vriendelijke groeten
Het Bikester Team
evert hing was ver good
September 26, 2023
Unprompted review
Never received the order.
My order is not delivered. I ordered it a month ago and still no solution.
August 21, 2023
Unprompted review
Reply from Bikester
Onze oprechte excuses voor het ongemak. Helaas was uw trackinglink niet bijgewerkt, we worden hier zelf niet over geïnformeerd en helaas hebben we niet de mogelijkheid om alle trackinglinks van klanten te volgen, het pakket is binnen 2 werkdagen verzonden, helaas ligt de fout en verlies van uw pakket bij de vervoerder.
Het lijkt erop dat één van onze collega's u al geholpen heeft.
Met vriendelijke groeten
Uw Bikester Team
PERFECT DELIVERY
WE ARE SO GLAD WITH OUR ORDER. EVERYTHING FITS AND IT'S LIKE I'M RIDING A BRAND NEW BIKE !
September 1, 2023
Unprompted review
Good articles
Good articles, slow processing, normal delivery.
Good for when you are not in urgent need of parts.
September 4, 2023
Unprompted review
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