Bill's Exhausts Reviews 

289
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent communication and service, noting that staff are friendly, knowledgeable, and responsive, providing timely updates and assistance. Many people highlight the fast and efficient delivery, with products often arriving well-packaged and ahead of schedule. Reviewers are also very satisfied with the quality and accuracy of the products received, often finding unique items. However, some customers experienced significant delays in receiving orders, with items taking months or being backordered despite showing as in stock. A few people also reported receiving incorrect or incomplete products, such as missing hardware or parts that did not fit.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers stating that the products received... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast processing and shipping of online... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, friendly,... See more

Order

People report ambiguous experiences with order processing and delivery, with some customers experiencing... See more

Staff

Customers had positive experiences with staff, consistently praising their fast, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bill provided frequent and informative emails regarding the status of my order. The Arrow mufflers for my Ducati were made to order and shipped from Italy to Miami, at which time Bill processed thrm t... See more

Rated 5 out of 5 stars

BUY THROUGH HIM!! If you want to be taken care of and top tier communication and customer service on your orders go with bills exhaust! My Yamaha R9 exhaust had a problem and he answered and sent one... See more

Rated 5 out of 5 stars

Phenomenal customer service!! Bill responded in minutes to an email I sent him at 9pm. He immediately reached out to the manufacturer and they made a new muffler in Italy & shipped it to Bill's exhau... See more

Rated 5 out of 5 stars

Everything went smoothly! Bill's is pretty accurate on estimated shipping times. Even their customer service is great with responding quickly! I would highly recommend them for others. I will also con... See more


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Shop

Written by the company

Based in United States, Bill's Exhausts Since 2009 Offers Motorcycle Performance Parts Like Exhausts, Air Filters, Engine Parts, Sprockets ,Wheels And Many More.


Contact info

4.2

Great

TrustScore 4 out of 5

289 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(289)

96 reviews in the last 12 months

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Rated 3 out of 5 stars

Absolutely no communication once the…

Absolutely no communication once the was paid for.
I repeatedly had to contact you RE the M4 exhaust.
All you need to do is update the customer if it’s running late. Just knowing it’s moving but requiring more time is enough to satisfy the customer.

September 30, 2024
Bill's Exhausts logo

Reply from Bill's Exhausts

I apologize for the recent communication issues and the delay in providing updates regarding your exhaust order.

We have hundreds of orders daily, our system sent updates and you can also call as daily 9 to 5 for update, me my self i pick up the phone

Your order shipped on time as our web site shipping policy said for this brands 10-15 business days

You placed your order Sept 9th and it shipped September 30th

You live in HI and you chose Free shipping your order delivered on time Oct 3th https://bills-exhausts.com/apps/parcelpanel?nums=420967409334610597203591247178



Thank you for your continued support.

Bill-Owner

Rated 5 out of 5 stars

Bill’s Exhaust is #1

If you’re looking to buy a new exhaust system for your motorcycle, Bill’s Exhaust is the best place to get it. Hands Down!!! Bill gave me great customer service and support throughout the entire process. I am so grateful that I found his company online. The prices are unbeatable as well. Thank you so very much Bill. It was a real pleasure doing business with you!

September 29, 2024
Rated 5 out of 5 stars

Great company

Great company, with great products and low prices! They always help me with their incredible customer service too.

September 9, 2024
Rated 5 out of 5 stars

Fast Shipping

Ordered my item and it shipped same day. Arrived very fast. Items as described. Would order from Bills again.

September 13, 2024
Rated 5 out of 5 stars

Great company

Great company, great customer service, great communication throughout. Products arrived promptly. Definitely coming back if I need another exhaust!

September 2, 2024
Rated 5 out of 5 stars

Bill's Exhausts is the Best

Bill's Exhausts was the only dealer that had my exhaust in stock at the time in the US. After receiving my exhaust and spending hours installing it I ran into an issue and thought I needed to file a claim with the manufacturer. Bill called after looking up the instructions and helped me figure out how to get it installed correctly. He went above and beyond what most dealers would to take care of me and I'm super grateful for that. Thanks again for your help, Bill!

September 12, 2024
Unprompted review
Bill's Exhausts logo

Reply from Bill's Exhausts

Thanks man, happy we find a solution :)

Rated 1 out of 5 stars

Hello

Hello. I am very unhappy with the service provided by Bills Exhaust, as my purchase was made a month ago and I still haven't received my product.

August 29, 2024
Bill's Exhausts logo

Reply from Bill's Exhausts

Hello, I am sorry to hear that, your order shipped and we provided you with a tracking number looks its on the way, labor holiday slow down the delivery day https://bills-exhausts.com/apps/parcelpanel?nums=1ZB8B2560324549787 . That's was a special order-preorder listing said it takes 15-20 business days to build and ship , we update you also with a email about that and you agree to wait

Rated 5 out of 5 stars

Your Local Go-To Guy !!!

Once again the Service you get from this company is GREAT !!!
Bill’s if I am correct is a smaller size company. Which is great. Means you are supporting a local hard working company. Feeding him and his community. Keeping your money in your neighborhood. That’s always a plus to do and know that. But your main objective is to get the item you want and need ASAP without feeling you have just been deep pocketed or robbed. You get what you want and need at a reasonable price. This is my GO-TO guy. Thanks Bill.

Many Thanks,
Randy

August 17, 2024
Bill's Exhausts logo

Reply from Bill's Exhausts

Thanks , try to do my best keep everyone happy

Rated 5 out of 5 stars

Timo. Adelaide, South Australia.

I am in Adelaide, South Australia. I ordered a Helibar riser for my Gen 3 Hayabusa. It was sent and delivered before I received other parts I had ordered(same time) from another state in Australia(bulk still in shipment)! This was the 2nd time I have ordered from Bill and service the 1st time made it an easy choice to order again. I sadly never reviewed 1st time. I should have as I was informed what was happening regularly as parts arrived from different locations in US before sent as 1 package.

August 9, 2024
Bill's Exhausts logo

Reply from Bill's Exhausts

Always here for you :)

Rated 5 out of 5 stars

Great service

Great service, nice guy very approachable answers quickly, a very good purchase experience😎

August 8, 2024
Rated 5 out of 5 stars

Really happy and excited to install my…

Really happy and excited to install my new M4 slip on exhaust for my bike after a long wait but it’s worth it since I save 10 dollar from the actual price in the market. The owner (Mr. Bill) of this OnLine store was really responsive and were tracking of most of the orders. Cant say less about the guy and would really recommend this store if you're looking to purchase an aftermarket exhaust to your bike. Thank you Sir Bill for your help and appreciate your help a lot.

August 3, 2024
Unprompted review
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Reply from Bill's Exhausts

Thank you also my friend

Rated 5 out of 5 stars

Phenomenal experience

Phenomenal experience. Never heard of this place, had to do intensive digging to find it. Got my arrow exhaust for an amazing price within a week and a half shipped from Italy to FL to NJ. Stayed in communication the whole timez

August 1, 2024
Unprompted review

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