Bill's Exhausts Reviews 

289
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent communication and service, noting that staff are friendly, knowledgeable, and responsive, providing timely updates and assistance. Many people highlight the fast and efficient delivery, with products often arriving well-packaged and ahead of schedule. Reviewers are also very satisfied with the quality and accuracy of the products received, often finding unique items. However, some customers experienced significant delays in receiving orders, with items taking months or being backordered despite showing as in stock. A few people also reported receiving incorrect or incomplete products, such as missing hardware or parts that did not fit.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers stating that the products received... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast processing and shipping of online... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, friendly,... See more

Order

People report ambiguous experiences with order processing and delivery, with some customers experiencing... See more

Staff

Customers had positive experiences with staff, consistently praising their fast, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bill provided frequent and informative emails regarding the status of my order. The Arrow mufflers for my Ducati were made to order and shipped from Italy to Miami, at which time Bill processed thrm t... See more

Rated 5 out of 5 stars

BUY THROUGH HIM!! If you want to be taken care of and top tier communication and customer service on your orders go with bills exhaust! My Yamaha R9 exhaust had a problem and he answered and sent one... See more

Rated 5 out of 5 stars

Phenomenal customer service!! Bill responded in minutes to an email I sent him at 9pm. He immediately reached out to the manufacturer and they made a new muffler in Italy & shipped it to Bill's exhau... See more

Rated 5 out of 5 stars

Everything went smoothly! Bill's is pretty accurate on estimated shipping times. Even their customer service is great with responding quickly! I would highly recommend them for others. I will also con... See more


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Shop

Written by the company

Based in United States, Bill's Exhausts Since 2009 Offers Motorcycle Performance Parts Like Exhausts, Air Filters, Engine Parts, Sprockets ,Wheels And Many More.


Contact info

4.2

Great

TrustScore 4 out of 5

289 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(289)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great experience

Overall great experience. Won’t buy an exhaust from anywhere else! Bill was awesome keeping in contact with me about my shipment that had a slight delay from the manufacture.

August 28, 2025
Rated 5 out of 5 stars

Great company good communication

Great company good communication. Had an out of stock part ordered and was able to quickly reach out to me and get an equivalent in stock part shipped out in a timely manner. Would definitely do business with bills again.

August 26, 2025
Rated 5 out of 5 stars

Phenomenal customer service!

Phenomenal customer service!! Bill responded in minutes to an email I sent him at 9pm. He immediately reached out to the manufacturer and they made a new muffler in Italy & shipped it to Bill's exhaust. Upon receipt Bill shipped it directly to me all free of charge. All businesses should take note, this is how you take care of your customers. Nothing but respect to Bill & his team. You've earned a customer for life.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Ducati 1198 Vandemon exhaust purchase

I have to say from start to finish this experience with this company has been amazing. I actually called bill and lo and behold it was bill who picked up! I was amazed with the personal touch to the customer service. He answered all of my questions before my purchase and when I made my purchase he updated me each step of the way! I received my Vandemon exhaust with in a week of purchase! I will definitely be a return customer in the future!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

BUY THROUGH HIM!

BUY THROUGH HIM!! If you want to be taken care of and top tier communication and customer service on your orders go with bills exhaust! My Yamaha R9 exhaust had a problem and he answered and sent one out the next morning, when the actul manufacturers wont answer you most times!! Thank you again for the top tier customer service support you have

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Better off purchasing elsewhere.
Edit: even tried explaining it through email, with illustrations.

July 23, 2025
Unprompted review
Bill's Exhausts logo

Reply from Bill's Exhausts

Dear customer
We're responding to your feedback regarding your recent order and interaction with us. We understand your frustration and apologize for any confusion or negative experience you encountered.


We want to clarify a few points based on our records:
First, regarding the item's availability, our website clearly indicated at the time of your purchase that was on backorder, with an estimated delivery timeline.



We strive to keep our inventory status updated in real-time to prevent such misunderstandings.


Second, concerning the refund, we want to confirm that a refund for your order was processed . This refund should have returned to your original payment method.

Please allow 3-5 business days for it to reflect on your statement, depending on your bank's processing times.


Regarding your conversation with Bill, we sincerely apologize if the communication was unclear or if you felt dismissed.

That is certainly not the experience we aim to provide our customers.

We are reviewing our customer service interactions to ensure all communications are handled with the utmost respect and clarity.
We genuinely regret that your experience did not meet your expectations.

Our goal is always to provide accurate information and excellent service. If you have any further questions please do not hesitate to contact us directly
Sincerely

Rated 5 out of 5 stars

First experience and I'm a lifetime customer now

My experience was above and beyond excellent. I have a brand new model (25 Husqvarna Vitpilen 801) and there are no listed parts specifically available for it. Bill's exhaust was patient and understanding with my experimentation fitting a cat-delete pipe and muffler. (Arrow 71719mir and LeoVince 14253E) I chose a wrong one, sent it back, and he sent another one right away. All while maintaining constant communication.
Customer service is not dead!
Thank you so much again for your assistance and patience.
I'll be buying more today!

July 14, 2025
Unprompted review
Bill's Exhausts logo

Reply from Bill's Exhausts

thanks man :)

Rated 5 out of 5 stars

Austin Racing GP1 exhaust

Bills exhaust is great. Bill the owner communicates with his customers which gives a personalized service. I love my GP1 Austin Exhaust on my 2023 zx6r. I've purchased other items too like riding pants and and an Arrow link pipe. Bills Exhaust sells a lot of different items so check them out. Its nice to buy a variety of items from one shop. Much respect to Bill for the good service.

July 17, 2025
Unprompted review
Bill's Exhausts logo

Reply from Bill's Exhausts

thanks man :)

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