Bill's Exhausts Reviews 

289
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent communication and service, noting that staff are friendly, knowledgeable, and responsive, providing timely updates and assistance. Many people highlight the fast and efficient delivery, with products often arriving well-packaged and ahead of schedule. Reviewers are also very satisfied with the quality and accuracy of the products received, often finding unique items. However, some customers experienced significant delays in receiving orders, with items taking months or being backordered despite showing as in stock. A few people also reported receiving incorrect or incomplete products, such as missing hardware or parts that did not fit.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers stating that the products received... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast processing and shipping of online... See more

Service

Customers consistently note positive experiences with service, often describing it as fast, friendly,... See more

Order

People report ambiguous experiences with order processing and delivery, with some customers experiencing... See more

Staff

Customers had positive experiences with staff, consistently praising their fast, friendly, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bill provided frequent and informative emails regarding the status of my order. The Arrow mufflers for my Ducati were made to order and shipped from Italy to Miami, at which time Bill processed thrm t... See more

Rated 5 out of 5 stars

BUY THROUGH HIM!! If you want to be taken care of and top tier communication and customer service on your orders go with bills exhaust! My Yamaha R9 exhaust had a problem and he answered and sent one... See more

Rated 5 out of 5 stars

Phenomenal customer service!! Bill responded in minutes to an email I sent him at 9pm. He immediately reached out to the manufacturer and they made a new muffler in Italy & shipped it to Bill's exhau... See more

Rated 5 out of 5 stars

Everything went smoothly! Bill's is pretty accurate on estimated shipping times. Even their customer service is great with responding quickly! I would highly recommend them for others. I will also con... See more


Company details

  1. Motorcycle Parts Store
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Shop

Written by the company

Based in United States, Bill's Exhausts Since 2009 Offers Motorcycle Performance Parts Like Exhausts, Air Filters, Engine Parts, Sprockets ,Wheels And Many More.


Contact info

4.2

Great

TrustScore 4 out of 5

289 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(289)

95 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ninja 636 Auti

Fair price and updated tentative on the progress of the exhaust. Extremely happy w/ my Austin Racing moto exhaust on my 2023 ninja 636. Sounds INCREDIBLE!!

June 26, 2025
Bill's Exhausts logo

Reply from Bill's Exhausts

thanks man :)

Rated 5 out of 5 stars

You rock Bill!!!

All I can say is he deserves more than five stars I love it when I buy something and I get a personal experience. I wrote in with a question and actually got a response from Bill in a very quick manner that answered the question thoroughly. The exhaust for my aprilia RSV4 arrived very quickly to Oceanside, California. I could not be happier with the transaction!

July 2, 2025
Unprompted review
Bill's Exhausts logo

Reply from Bill's Exhausts

thanks man :)

Rated 5 out of 5 stars

Highly recommend bills exhaust to…

Highly recommend bills exhaust to anyone in search of pipe for their bike. Anywhere in the states. Bill didn’t have the exhaust I wanted in stock but he immediately was able to source and add to his website within 30 minutes of my initial contact with him. His shop was very straight forward and clear with providing tracking numbers and I had the exhaust in about a weeks time. Don’t hesitate or waste your time elsewhere this is the place!

July 2, 2025
Unprompted review
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Reply from Bill's Exhausts

thanks man :)

Rated 1 out of 5 stars

Cancelled order and raised price

I found an exhaust for my bike at a good price and placed the order. The owner of the website (bill) cancelled my order and raised the price of the exhaust because he didn’t adjust it due to the tariffs. He should’ve changed the price and eaten the profit off of one exhaust. It’s not my fault you didn’t change the price.

June 26, 2025
Unprompted review
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Reply from Bill's Exhausts

We acknowledge that the price displayed for the was incorrect due to an unintentional error.
As soon as we identified this discrepancy, we immediately corrected it on our website. We then promptly reached out to you to explain the situation and offered you the option to either pay the corrected difference to proceed with your order or to cancel your order if you preferred.

Our intention was to be transparent and fair in resolving the unexpected situation caused by our oversight. We deeply regret that this incident led to such a negative experience for you.

We strive to ensure all our customers have a positive and seamless experience, and we take all feedback seriously.
If you are open to further discussion or if there's anything else we can do to address your concerns directly, please do not hesitate to contact us at 305-859-1215

We value your business and hope to have the opportunity to regain your trust.

Sincerely
The owner

Rated 5 out of 5 stars

Excellent service.

I bought the SC-Project slip-on exhaust, Arrow stainless steel headers, and the mid-pipe for my ZX-6R. Bill was very helpful—he replied to all my emails, answered all my questions, and helped me with everything. I 100% recommend him!

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

Excellent service, I recommend it. A store that provides excellent service and the exhaust for my V-Strom 1050 is perfect.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best companies I have…

One of the best companies I have ordered anything from! Communication is impeccable and the delivery was incredibly fast to Australia, I recieved my exhaust well before the estimated date. The website is easy to navigate and prices are competitive, Bill is very responsive and helpful to any questions you have. Highly recommend! Will be ordering again from here!

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered an M4 full exhaust for my zx6r

Ordered an M4 full exhaust for my zx6r.
They cancelled my order the following morning with no explanation, stating that I requested the cancellation. I reach out and notify them that I did not request a cancellation and they said characteristics of this order were similar to fraudulent orders observed in the past.. Didn't check in with me for any verification, didn't ASK me if I wanted to proceed with a cancellation. I find that to be very odd given that EVERYTHING on their BS analysis list literally checked out and I never placed any previous orders from this company. They clearly have inflated reviews, and they have some trash algorithm filtering out online orders. I've only ever attempted one order from this place, and this will obviously be my last. They claim wasn’t a customer requested cancellation yet it says verbatim “ Order #
was canceled at your request and
your payment has been voided.” Then they flag real reviews. I’ll just repost it. How is there no way to add pictures with these reviews?

June 6, 2025
Unprompted review
Bill's Exhausts logo

Reply from Bill's Exhausts

our recent order for an M4 full exhaust for your ZX6R was flagged by our system, and we understand your frustration regarding the cancellation and the lack of immediate communication. We sincerely apologize for any misunderstanding or inconvenience this caused.

We want to clarify that your order was not cancelled by our team, nor was it marked as a customer-requested cancellation. Instead, it was automatically flagged as a high-risk order by Shopify's fraud analysis system. This system independently assesses orders based on various characteristics to protect both our customers and our business from fraudulent activity.

When an order is flagged as high risk, our standard procedure is to cancel it. We understand your concern that we didn't reach out for verification, and we acknowledge that this could be improved. We do not manually review every high-risk flag, and unfortunately, this can lead to situations like yours where a legitimate order is caught in the automated process.

We genuinely regret that this process led to your order being cancelled without direct communication with you first. We are always working to refine our systems and communication protocols to provide a better experience.

If you would like to proceed with your purchase, we can discuss alternative payment methods or verification steps to ensure your order can be fulfilled securely. Please reply to this email or call us directly if you wish to do so.

Rated 5 out of 5 stars

Amazing Service

Mr. Bill is above and beyond to work with! I ordered the helmet Shoei X-14 plus Akraprovic exhaust system with amazing price and super fast shipping. no matter is you text him or call him he is always available to assist you with any questions related to motorcycle parts. Highly recommend!! Thank you bill

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Bill has the best customer service!!

Bill is great to work with! Thought I ordered the wrong exhaust called him up he changed the order for me. Turns out I had the right exhaust the first time so he changed it back and even called the supplier themselves to confirm the fit.
Thanks for all your work Bill!

May 27, 2025
Rated 1 out of 5 stars

This guy lied to me just to sell me a…

This guy lied to me just to sell me a product. When I got on the phone with someone, they had the nerve to insult me calling me “deaf”. I’ve been doing online shopping since day one and hands down this is by far the worst company I’ve dealt with. This guy lied to me to sell me something they had in stock. He knew very well that’s not what I wanted but I believed him. This is probably the first time I’ve ever wrote a negative comment on anyone’s site and definitely the first time a rep from a company yelled at me at me like that. If you are reading this please just be aware. Your better off going to another company

May 27, 2025
Unprompted review
Bill's Exhausts logo

Reply from Bill's Exhausts

'My friend, simply remove the DB killer from your slip-on. When you bought it for your S1000RR, I explained it would be louder than the OEM. You admitted it was +8 DB, so I didn't lie to you; you just had high expectations. What do you expect if you keep the catalytic converter? I told you that you'd need a header for more sound. Also, returning a used muffler isn't approved based on our return policy. That's the situation :).. o and just remove the DB killer..

Rated 5 out of 5 stars

Bill was extremely communicative during…

Bill was extremely communicative during a long back order of an exhaust of about 2 months. Sent me updates every time I got impatient, and even remembered that I wanted expedited shipping. Highly recommend to anyone shopping for exhausts.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

Best customer service ever, I talked over the phone with Bill. He sent me pictures of the exhaust that I wanted to buy, I like the old school ordering over the phone and actually talking to a real person. Prices are also much better compared to other websites. If I ever need anything for my bike again I know who to call!

May 14, 2025
Unprompted review

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