Excellent gentleman to 'chat' with- knowledgeable and helpful . However as B4s 'product out of stock' and so would have to order from Germany with 2-3 week lead time. As time slot booked for following... See more
Company replied
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See what reviewers are saying
On line chat inquiry works well with Louie. I got a prompt and clear reply on my inquiry; stick situation, delivery timing overseas, and parts compatibility. Satisfied by 100%.
Company replied
Had bilstein 5160 shocks installed by a Toyota dealer on my wife's Toyota tacoma, truck now on my has 41000 miles,never off road,right shock broke, left shock had no oil,dealer said no sign of leak,
Company replied
I had a B14 kit fitted to my T5 camper van which wasn't cheap. 3 years later, and less than 5k miles, I have a leaky front damper which now needs replacing. Van Style (who I bought thye kit from) a... See more
Company replied
Company details
Written by the company
Bilstein Shocks.co.uk is the number one supplier for Bilstein shock absorbers and suspension kits. Our online shop has thousands of suspension car parts listed. We are now under the management of Sourcefy Ltd. UK, an official partner of Thyssenkrupp Bilstein GMBH. A home to Bilstein experts.
Contact info
71–75 Shelton Street Covent Garden, London , London, United Kingdom
- +44 20 7870 1187
- sales@bilstein-shocks.co.uk
- bilstein-shocks.co.uk
3.1
Average
146 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot fault the service I received I…
I cannot fault the service I received I had struggled to find a replacement spring from other distributors. I had almost resided to the fact i may have to purchase a complete new lowering kit, until I rang here, not only did they find the correct replacement parts i needed they we posted to me straight away and i received them the very next morning. I have saved this company's details as i will definitely be in contact if I need any more replacements!
January 31, 2019
Unprompted review
Everythings fine
January 25, 2019
Unprompted review
Nothing more than 'very happy with the…
Nothing more than 'very happy with the product'
December 11, 2018
Unprompted review
Trusworthy..fast delivery as…
Trusworthy..fast delivery as expected...definitely will stick to you guys..keep it up
December 1, 2018
Unprompted review
Good prompt service
November 29, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for taking the time to write a review. We always aim to deliver customers orders as quickly as possible, in many cases this is next day! We hope to help you again in the future!
Excellent customer service!
Excellent customer service and worked above and beyond any other vendor to help source suspension components. Thank you!
November 27, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for your review. We are pleased we could help you out and save you in excess of $1000! We will always go the extra step to help our customers! Hope to deal with you again!
The best chat experience i have had in…
The best chat experience i have had in ages...
November 8, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for your review! We go the extra step to give our customers all the information they need to make the best choice for them. We look forward to helping you again!
Reply from Bilstein-Shocks
Thank you for taking the time to write this review. Your order is on it's way!
If we can be of any help in the future please contact us!
Reply from Bilstein-Shocks
Thank you for your review Roy. I'm pleased your order arrived safely and quickly!
Good company!
September 13, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for taking the time to write a review.
I hope we managed to help you with your enquiry. Please contact us again if you need any other help!
Very prompt and helpful responses to…
Very prompt and helpful responses to all emails from placement of order to receipt of parts. Highly recommended.
August 22, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for your kind review!
We really appreciate customer feedback to help improve our service.
If we can assist in the future please let us know!
Easy to use web site
Easy to use web site. Ordered Sunday and items arrived Tuesday morning....Can get any better then that...
July 21, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you Graham for your kind review.
We understand that speed is very important. It's such an inconvenience if your car is out of action which is why we always try to get orders to our valued customers as quickly as possible!
If we can help again please contact us!
Excellent service via Web Chat and in…
Excellent service via Web Chat and in emails. Shout out to Ryan.
July 18, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for taking time to write a review.
We always try to exceed our customers expectations!
Looking forward to helping you again
Good Choice for Bilsteins
Well, priced, good delivery service, arrives promptly, well packed.
July 16, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you very much for the review. If we can help in the future please do not hesitate to contact us!
fantastic shock absorbers, can’t be beat.
fantastic shock absorbers! so fluent in damping, perfectly balanced with weight of car with the springs allowing just enough movement yet firm under breaking, acceleration and cornering. this suspension kit has completely transformed the driving characteristics of my car.
everycar should run bilstien shocks with eibach springs..
July 16, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for taking the time to write such a great review. The B12 Pro kit is a very popular kit for many applications exactly for the reasons you have stated.
I hope you have many years trouble free motoring with these!
Reply from Bilstein-Shocks
Thank you for writing a review! I hope the shocks are performing as expected!
Still waiting for my order they said…
Still waiting for my order they said items out of stock but have not replied to my chase up email
July 16, 2018
Unprompted review
Reply from Bilstein-Shocks
Hello Mr Osbourne.
I'm really sorry but I haven't received an email from you? Can you please advise when you sent it so I can look into this? **Very sorry found your email in the spam filter**
I have checked the status of your order, the rear shocks are due in next week and will be sent out as soon as they arrive. We are still waiting for delivery date confirmation on the front units. I will update you as soon as I have this.
Great product and service to match.
July 16, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for taking the time to write a review! It's very much appreciated!
Great comms and very helpful
Great comms and very helpful, fast delivery as well
July 16, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for taking the time to write a review.
I'm very pleased all is well with your order. If you have any questions in the future please do not hesitate to contact us!
Great company to deal with
Great company to deal with. Professional advice. Very quick delivery times. Best possible prices
July 16, 2018
Unprompted review
Reply from Bilstein-Shocks
Thank you for your review!
We value our customers feedback. I'm pleased your order arrived promptly. If you need anything Bilstein in the future please contact us!
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