BINIBAMBA Reviews 133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as luxurious, soft, and well-made, with many noting their durability and stylish design. The customer service is frequently highlighted as exceptional, with many people appreciating the quick responses, helpfulness, and personalized approach from the team. However, some customers also noted issues with product quality, such as defects, loose wool, or threads sticking out, suggesting occasional lapses in quality control. Conversely, a small portion of people were dissatisfied with customer service, describing it as appalling in some instances.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful materials, design,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My package didn’t arrive as scheduled, and it was Binibamba that sent an email wondering if I’d received it. When I confirmed I had not, Hannah at customer service provided tracking info and suggestio... See more

Rated 5 out of 5 stars

Obsessed with the Quality! 5/5 Stars I am absolutely thrilled with my recent purchase from Binibamba! I purchased the moon puffmuff alongside the cloud booties and the cloud snuggle suit. The qual... See more

Rated 5 out of 5 stars

The incredible Hannah, from Customer Service not only rectified MY error regarding a pre-order item but she went out of her way to ensure my order arrived in time before my travels. This is what sets... See more

Rated 5 out of 5 stars

Really great product, such high quality - I ordered the wriggle mat and it’s so luxurious and gorgeous. Had a small issue that the free tote didn’t arrive with it and Hannah in customer service sorted... See more


Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Fashion Accessories Store

Written by the company

At BINIBAMBA we're all about finding ‘the one’. It’s a love letter to individuality. To having fun with fashion - no matter your age. To parenthood. To STARTING OFF, STANDING OUT. Big and little kids unite - we’re celebrating and sharing style, together. Welcome to our snuggly world. Join us and find ‘the one’ at BINIBAMBA.


Contact info

4.8

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wonderful product and buying experience

Purchased a pram liner and the quality and design is amazing - very happy with purchase. If you have been deliberating purchasing this is your sign to order, you will not be disappointed! Delivery was very quick and OUTSTANDING customer service with very fast, helpful, responses and they went above and beyond on resolution (due to my mistake not theirs). Will definitely buy from this company again! Happy customer!
🌟🌟🌟🌟🌟

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service 👌

I have been a long time admirer of Binibamba and I have a lovely pram liner (soon to get it's first use) and am excitedly awaiting the buggy mitts which I bought on preorder. I have been speaking with Jayne from the Binibamba team regarding the preorder details and she has been incredibly informative, friendly and efficient. Thanks Jayne!

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful products and exceptional…

Beautiful products and exceptional service. 5 stars

December 21, 2023
Unprompted review
BINIBAMBA logo

Reply from BINIBAMBA

Hi Katie,

Your feedback has truly brightened our day, and we are thrilled to hear that you appreciate our products and the service we provide.

At B I N I B A M B A, our commitment to customer satisfaction is really important to us.
Your positive comments reinforce our dedication to delivering quality products and exceptional service.

We are grateful to have you as part of our valued community.

If you ever have any questions or feedback, please feel free to get in touch. We are here to help and ensure your experience with us remains positive.

Best wishes,
Jayne

CUSTOMER SERVICE MANAGER
B I N I B A M B A

Rated 5 out of 5 stars

Highly recommended!

We were given a buggy liner as a gift for our little girl… and honestly it’s been amazing! It feels so soft, luxurious, soft and cosy! Sometimes I wish I could jump in there too for a snooze :) it’s lasted well over a year and still looks in great condition. Highly recommend

March 3, 2023
Unprompted review
BINIBAMBA logo

Reply from BINIBAMBA

Hi Jennifer,

Thanks you so much for leaving this lovely review.

It's so great to hear that you're pleased with your snuggler.

At B I N I B A M B A, our commitment to customer satisfaction is really important to us.
Your positive comments reinforce our dedication to delivering quality products and exceptional service.

We are grateful to have you as part of our valued community.

If you ever have any questions or feedback, please feel free to get in touch. We are here to help and ensure your experience with us remains positive.

Best wishes,
Jayne

CUSTOMER SERVICE MANAGER
B I N I B A M B A

Rated 5 out of 5 stars

Great service and quality is amazing

January 11, 2024
Unprompted review
BINIBAMBA logo

Reply from BINIBAMBA

Hello,

Thank you so much for taking the time to leave a review for us.

We are so pleased to hear you are happy with our products and our service.

At B I N I B A M B A, our commitment to customer satisfaction is really important to us.
Your positive comments reinforce our dedication to delivering quality products and exceptional service.

We are grateful to have you as part of our valued community.

If you ever have any questions or feedback, please feel free to get in touch. We are here to help and ensure your experience with us remains positive.

Best wishes,
Jayne

CUSTOMER SERVICE MANAGER
B I N I B A M B A

Rated 5 out of 5 stars

Just gorgeous

I love Binibamba, every time I get someone a gift from here they love it - and go back to buy more! My last purchase was booties and they’re so snuggly. Beautiful beautiful products and ethically sourced.

July 6, 2023
Unprompted review
BINIBAMBA logo

Reply from BINIBAMBA

Hi Natasha,

Thank you so much for the lovely review.

It's so nice to hear that you're a fan and we truly appreciate your return custom.

At B I N I B A M B A, our commitment to customer satisfaction is really important to us.
Your positive comments reinforce our dedication to delivering quality products and exceptional service.

We are grateful to have you as part of our valued community.

If you ever have any questions or feedback, please feel free to get in touch. We are here to help and ensure your experience with us remains positive.

Best wishes,
Jayne

CUSTOMER SERVICE MANAGER
B I N I B A M B A

Rated 5 out of 5 stars

Great customer experience

Love this brand and would highly recommend. Such lovely, well made products - I have bought a few things as gifts for friends and always had rave reviews. The customer service is excellent and any issues quickly resolved. Happy to be supporting a small, independent brand and have recommended it to friends and family.

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful products

Beautiful products! I bought a pram liner as a baby gift for a friend and she’s absolutely delighted - exceptional quality and so snuggly. 5 stars.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful brand

I have a liner, wriggle mat, gilet and jacket and I have been so happy with the quality and design of the pieces. Such a beautiful brand.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous products

Gorgeous products, super snuggly and beautiful designed. Very high quality, all in very good condition after 4 years now from my first purchase. More recently bought the snuggler suit which is pefect for this cold weather.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Something special for everyone.

I have two wriggle mats that I use over my leather chairs in the kitchen - they make them so warm and comfortable. I was also given a pair of slippers this Christmas and I can honestly say that the quality of all is superb and a delightful range of tranquil colours. They are well worth the little extra for something special.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing design and quality

Amazing design and quality! My little baba loves his sheepskin buggy liner and got another one that we used to lie him on the floor before he was on the move! Also have the puff muff and gloves which have been amazing for keeping us both warm and allowed us to get plenty of fresh air in the winter :) All of the deliveries have been on time. I would recommend this brand 100% love love love it xxx

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

The snuggliest of gifts for my nephew

The snuggliest of gifts for my nephew. So happy with my order from BINIBAMBA. Lovely quality & love that it’s an independent mum run brand too. Arrived super quick, beautifully presented. Would highly recommend!!

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service you could…

Best customer service you could receive. Went out their way to communicate with me when stock was available. Polite and fast at delivery. I couldn’t ask for me from a company. Thank you for excellent service

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service & quality products

I’ve just made my second purchase from Binibamba. The products are of exceptional quality and look so stylish and luxe but the customer service from this company is absolutely incredible. Quick response times, helpful and they truly value you as a customer. Good customer service is hard to find these days but this team have really got it right. Can’t praise them enough!

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

The company who appear to value customers.

We recently purchased the family sheepskin slippers as an additional Xmas pressie for son, daughter in law and granddaughter. My own fault but our order was a week after the last date for personalising them so I was a little dubious if they would arrive in time for Xmas. I then received an email explaining that they were unable to personalise the smaller pair with the granddaughters full name but could do initials or a refund. I chose the refund . I received all three pairs with the adults personalised and beautifully packaged with three days to spare before Xmas. Fantastic purchase and first class company to deal with. Also a shoutout for Jayne whose customer service skills are second to none and kept us up to date via email.
Will certainly order again and 100% recommend Binibamba based on our experience.

December 19, 2023
Unprompted review

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