BINIBAMBA Reviews 133

Writing a review to try and get a proper response from them as emails are ignored and getting unsatisfactory replies on Instagram.

On 17th Nov I ordered £300 worth of their products as a gift to be shipped to Switzerland. The order has not arrived as of today, 11th Dec.

On Instagram they told me delivery was attempted and to arrange a redelivery via Royal Mail, however since the order was shipped to Switzerland i can’t ask my friend to pop to their Royal Mail post office. I tried tracking on the link they gave but you need the delivery card from the post man which my friend didn’t get.

I’m pretty sure the order is lost and finding it very frustrating with their inadequate replies.

My product has fleas! My baby has been on it all day, I am disgusted.

I was bought this pram liner as a gift - the company told my mum it would fit my pram but it was just so small it looked bad and the straps wouldn't go through. I have seen they only photograph it in a small travel pram so put it in a large pram and you can see how little it really is. I spent forever trying to get a refund or exchange but no one bothered to reply to me and theres no phone number. I finally gave in and gifted it to a friend to fit her much smaller pram. She has now stopped using it, its worn really thin and the black colour on the black and white spots is coming off all over her baby, this isn't safe at all, I cannot believe that this is in Harrods and Liberty absolutely awful company, please avoid

Adore this shop! Their products are beyond luxurious and are made to last. Favourite baby shop by far!

Made an order 1 mounth ago, and never got the delivery! Terrible customer service.

Purchased a very expensive but lovely all in one for my new to be granddaughter. First one came without a fastener and when I contacted was told to send back at my expense and then I could claim it back (bizarre return policy) which I did but didn’t have the time or inclination to send in my receipt. The second item arrived but had all dirty sticky marks all over it. Again I messaged and was asked to send “evidence”. By this time I’m losing the will to live!! Sent photos and still not happy they wanted more. Not to mention under my consumer rights I could have simply returned for any reason within 14 days as bought online.

I’ve said that I would not be returning the second faulty item and they need to arrange a courier to collect. To which my emails are now being ignored.

This company sells into the likes of selfridges and John Lewis and I’ll be writing to them also complaining.

They don’t deserve to be trading with such bad customer service. It’s totally not acceptable as also demonstrated by other reviews.

Seems like the other two reviews, when binibamba goes wrong it’s a horrible experience. Received my sheep skin from an online order and only realised how poor quality it was when in comparison to others I saw in a store ( the selfridges binibamba rep completely agreed that I had a substandard quality item). Raised this with customer support who said they could do nothing, got as high as the CEO, Emma, who did not think this was a problem and did not offer an exchange or a refund, but a discount for a new one. As literally the most expensive sheep skins on the market I really thought they would do better. Very disappointed. Would not recommend.

Terrible company - please avoid, product was very poor quality for the money. Customer service is non existent, could not get a refund on a £100 item now claiming through my credit card

I received only part of my order. I have tried to contact the company using email Facebook and Instagram to chase the outstanding item. No one replies and there is no telephone number to call. Appalling customer service . Do not order from this company