Birdie Reviews 

399
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have had a very positive and supportive experience working with Lisa. She is patient, professional, and extremely knowledgeable. Lisa took the time to explain everything clearly and in detail, ens... See more

Company replied

Rated 5 out of 5 stars

One of the best all round systems in social care for recording and evidencing what you do and how you do it. The analytics provide you with everything you need for key performance indicators and CQC... See more

Company replied

Rated 4 out of 5 stars

List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... See more

Company replied

Rated 5 out of 5 stars

We have used 2 other CMS's. Birdie is incomparable. The support services are some of the most helpful people you will ever encounter. The system is CQC centred providing valuable insights into care de... See more

Company details

  1. Software Company

About Birdie

Written by the company

Birdie is the smart homecare technology partner.

We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.

Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.

Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(399)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great app

Great app. Very useful 👌
Highly recommended

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

Thanks for the lovely review. We're glad you're satisfied with our service! - Frances from Birdie

Rated 5 out of 5 stars

Ease of access

Ease of access. Great customer support.

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

Hi Roger, thank you for the lovely review, it's great to hear! Frances from Birdie

Rated 5 out of 5 stars

New system

Easy to use.
Frequently updated.
Concise.

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

Thank you for your kind feedback Jane - I'm so pleased you're satisfied with our service! Frances from Birdie

Rated 5 out of 5 stars

I think that Birdie application is…

I think that Birdie application is amazing and is helping me so much to complete all the necessary tasks every single day at my workplace. Thank you!

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie

Rated 5 out of 5 stars

Reliable

Reliable, easy to navigate

January 8, 2024
Unprompted review
Birdie logo

Reply from Birdie

It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie

Rated 5 out of 5 stars

Very

Very good experience

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

Thank you for taking the time to leave a review. We're delighted to hear you're satisfied! - Frances from Birdie

Rated 5 out of 5 stars

It saves all the data about clients and…

It saves all the data about clients and its user friendly. Doesn't take time to write about clients visit and it also helps especially on tasks you won't forget do do ant because it's all there on the app. My company has made everything easy by using Birdie.

August 1, 2023
Unprompted review
Birdie logo

Reply from Birdie

We're delighted by your feedback. Thanks for letting us know we're on the right track! - Frances from Birdie

Rated 5 out of 5 stars

It is a very smart app 👌 to keep care…

It is a very smart app 👌 to keep care records, giving all information about clients and their care. Good for time management and easy to use. This made me more confident about doing my work efficiently.

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

Thank you for the review Mahbubul! I'm so pleased to hear about your positive experience. Frances from Birdie

Rated 4 out of 5 stars

Using this app.

Using this app.. make me up to date, punctual and active. I have a very good experience by working within my company and using this system.
Sometimes there is location issue, that might happen because of poor connectivity, other than that it’s very good app

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

Thank you for the review Zarish, we really appreciate the feedback! Frances from Birdie

Rated 5 out of 5 stars

Health assistant carer

Birdie is informative, easy to use , guides on tasks to be done and medications to be given including dose and time

March 5, 2024
Unprompted review
Birdie logo

Reply from Birdie

Thank you for the review Henry! We really appreciate the feedback. Frances from Birdie

Rated 5 out of 5 stars

Easy to use

Easy to use. Great

March 1, 2024
Unprompted review
Birdie logo

Reply from Birdie

It's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie

Rated 5 out of 5 stars

Birdie

Birdie is simplistic. Makes working and completing task very easy allowing the minimum of mistakes in the care setting

March 1, 2024
Unprompted review
Birdie logo

Reply from Birdie

We're delighted by your feedback. Thanks for letting us know we're on the right track! - Frances from Birdie

Rated 5 out of 5 stars

Revolutionised Care Management: Birdie Review

As a care provider, our journey with Birdie has been nothing short of transformative. This innovative care management system has not only streamlined our operations but has significantly enhanced the quality of care we deliver to our clients.

From the outset, Birdie's user-friendly interface caught our attention. Its intuitive design made the transition seamless for our staff, eliminating the steep learning curve typically associated with new software implementations. Within days, we witnessed a notable improvement in time efficiencies across various facets of our operations.

One of the most remarkable aspects of Birdie is its ability to centralise all aspects of care management. Scheduling, task assignments, and client information are now consolidated into one platform, eliminating the need for cumbersome spreadsheets and endless email chains. This consolidation alone has saved our team countless hours, allowing them to redirect their focus towards providing unparalleled care to our clients.

Moreover, Birdie's real-time communication features have revolutionised how our team collaborates. Instant messaging and updates ensure that everyone stays informed and connected, facilitating seamless coordination even in complex care scenarios. This enhanced communication has not only improved the efficiency of our operations but has also fostered a stronger sense of teamwork among our staff.

In terms of the quality of care, Birdie has been a game-changer. The platform's customisable care plans enable us to tailor our services to meet the unique needs of each client. From medication reminders to personalised care assessments, Birdie ensures that no detail is overlooked, resulting in a higher standard of care delivery.

Furthermore, Birdie's reporting and analytics capabilities have provided us with invaluable insights into our operations. By tracking key metrics such as visit durations and client satisfaction ratings, we can continuously evaluate and refine our processes, further enhancing the quality of care we provide.

In summary, Birdie has surpassed our expectations in every aspect. Its seamless integration, efficient communication tools, and focus on personalisation have not only saved us time but have also elevated the standard of care we offer to our clients. We wholeheartedly recommend Birdie to any provider looking to enhance their operations and make a meaningful impact on the lives of those they serve.

February 21, 2024
Unprompted review
Birdie logo

Reply from Birdie

Wow, your review has truly warmed our hearts! We're incredibly grateful for the opportunity to support your journey in revolutionising care management. Hearing how Birdie has streamlined your operations and enhanced the quality of care you provide is exactly why we do what we do! It's wonderful to know it's made such a positive impact on your team's efficiency and teamwork too. Thank you for your trust in Birdie Mitch - and for taking the time to share your experience. We're excited to continue this journey with you and look forward to supporting your efforts to provide exceptional care to your clients. - Frances from Birdie

Rated 1 out of 5 stars

Less pay for the employees

No doubt this is an excellent for the employers but not great for the employees. The travelling time wasn’t calculated on a ‘live’ basic or not even according to Google map. It is cut short substantially and part of the actual travelling time part has been translated into ‘waiting time’ which was not paid for. Most carers are on minimum wages already. We all have to work extra hours after waiting time was introduced. This is obviously an advantage for the employer so they can pay us less.

February 17, 2024
Unprompted review
Birdie logo

Reply from Birdie

Hi A Fuller,

I'm really sorry for any frustration here - but thank you for the candid feedback regarding pay for travel and waiting times.

The way travel time can be currently calculated (especially in urban areas where traffic can affect commuting times) is not ideal, and can have a negative impact. That's why we're currently looking at how to improve the accuracy of travel calculations to ensure they better reflect real-world conditions, and don't negatively impact pay for anyone.

Regarding waiting time, Birdie encourages any employers using our system to compensate fairly for waiting time. In line with HMRC guidance in the UK, waiting time is indeed considered working time. That's why this principle is incorporated into our calculations for the National Living Wage - and why we communicate its importance to any payroll teams on Birdie to help ensure fair and lawful compensation for all work delivered.

I hope this has provided you with some assurance that we're working hard on travel time calculations on our side - and in reference to waiting times, I'd recommend sharing your concerns directly with your employer. However please do contact support@birdie.care referencing this review if you would like to discuss this matter any further, and we can set up a chat.

Frances from Birdie

Rated 5 out of 5 stars

Great support and guidance from the…

Great support and guidance from the Birdie team to migrate from one system to another.
I was provided with one to one Training throughout migration and also once we went live.
James and Sarah have always provided continuous support.

January 31, 2024
Unprompted review
Birdie logo

Reply from Birdie

Thank you for sharing Lorraine! That's really lovely to hear. Lucy from Birdie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look