I have had a very positive and supportive experience working with Lisa. She is patient, professional, and extremely knowledgeable. Lisa took the time to explain everything clearly and in detail, ens... See more
Company replied
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See what reviewers are saying
One of the best all round systems in social care for recording and evidencing what you do and how you do it. The analytics provide you with everything you need for key performance indicators and CQC... See more
Company replied
List of clients at my finger tips, care plans, tasks and call logs to keep you informed and updated. Concerns are easily raised without having to speak to anybody. Would be super helpful if birdie... See more
Company replied
We have used 2 other CMS's. Birdie is incomparable. The support services are some of the most helpful people you will ever encounter. The system is CQC centred providing valuable insights into care de... See more
Company details
About Birdie
Written by the company
Birdie is the smart homecare technology partner.
We help homecare agencies work smarter – not just harder – by connecting every part of the business in one place. From care management and rostering to finance, auditing, and workforce planning, Birdie brings everything together on one intelligent platform.
Every minute matters in homecare. That’s why Birdie gives you the tools to act fast, prove quality, and plan with confidence. It automates time-consuming admin and surfaces the insights you need to deliver high-quality care, while supporting your bottom line.
Over 1,000 providers trust Birdie to power more than 60 million visits a year. Because when you have technology that works by your side, you can care more and worry less.
Contact info
4 Fulwood Place, WC1V 6HG, London, United Kingdom
- info@birdie.care
- birdie.care
4.5
Excellent
399 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to adapt to.
March 5, 2024
Unprompted review
Reply from Birdie
Hi Linda - it's great to hear such positive feedback. Thank you for supporting Birdie! - Frances from Birdie
Simple and easy to use
March 5, 2024
Unprompted review
Reply from Birdie
We're so happy to hear you had a great experience. Your support is greatly appreciated! - Frances from Birdie
Reply from Birdie
Thank you for your kind feedback. We're so pleased you're satisfied with our service! Frances from Birdie
Reply from Birdie
Thank you for the great feedback Babatunde! Frances from Birdie
Great app
Great app. All in one place. Only reason is I give 4* is that I think they should notify the carers when our rota has been updated but other than that then I would have rated 5*. Was worried of swapping over from paper to paperless but all is good so far.
March 5, 2024
Unprompted review
Reply from Birdie
Thanks for sharing Lucie! We really appreciate your feedback. Frances from Birdie
Reply from Birdie
Thank you for the great review. We're glad to have made a positive impact! - Frances from Birdie
The app is great
The app is great, and has all the important details I need to record as a carer. However, I don't like the weekly/day view section of the app, it's laggy and fiddly, quite irritating when you want to view the following week's rota/shifts. It just doesn't work as well as one would hope it does. Bring back the previous version where you're able to view 2 weeks of shifts easily please.
March 5, 2024
Unprompted review
Reply from Birdie
Hi Lentsoe,
Thank you for your great review and feedback.
You'll be pleased to know the team are currently working on increasing the visibility of the client rota to 1 week. You can see what else is in the pipeline by heading to this page: https://portal.productboard.com/birdie/4-birdie-platform-roadmap/tabs/14-under-consideration - hope that helps! Frances from Birdie
Its good app
Its good app, but it needs to load quickly rather then the bird is flying flying . Before it used to load lot quicker then now
March 5, 2024
Unprompted review
Reply from Birdie
Thank you for the feedback Rabijan, noted! Frances from Birdie
Quality care
It makes me feel I am a professional and I am grateful that I am looking after the love ones about providing quality care and ensuring my clients safety and comfort.
It makes me feel strong and independent.
March 4, 2024
Unprompted review
Reply from Birdie
We're so happy to hear your positive experience. Your support is greatly appreciated! - Frances from Birdie
As a health care worker I find birdie…
As a health care worker I find birdie easy to use and check off tasks. It also has a Raising Concern feature to accelerate issues at a service user.
It also shows me the total number of hours worked and my upcoming schedule
March 5, 2024
Unprompted review
Reply from Birdie
Hi Catherine, thank you so much for the lovely review, it's great to hear your positive feedback. Frances from Birdie
Thank you for a great experience!
March 5, 2024
Unprompted review
Reply from Birdie
Thank you so much for the great review! Frances from Birdie
Reply from Birdie
We're so happy to hear your positive experience. Your support is greatly appreciated! - Frances from Birdie
It easy to navigate
It is easy to navigate and everything is there for you.
March 5, 2024
Unprompted review
Reply from Birdie
Thanks for the lovely review. We're glad you're satisfied with Birdie! - Frances from Birdie
Reply from Birdie
Thank you for the positive review - we're really pleased to hear the Birdie app is easy to use! Frances from Birdie
Reply from Birdie
Hi Liliana, thank you for the 5* review - it means so much to us! Frances from Birdie
Reply from Birdie
Thank you for the 5* review - I'm so pleased to hear about your positive experience using the Birdie app. Frances from Birdie
Easy to use and good range of…
Easy to use and good range of information covered
March 5, 2024
Unprompted review
Reply from Birdie
Thanks for the lovely review. We're glad you're satisfied with our service! - Frances from Birdie
Fab app great working in care
March 5, 2024
Unprompted review
Reply from Birdie
Hi Annmarie, thank you for taking the time to leave a review, we're delighted to hear you're satisfied with the Birdie app! Frances from Birdie
Accessing Birdie is easy
Accessing Birdie is easy. Birdie makes reporting easier, fast and instant.
March 5, 2024
Unprompted review
Reply from Birdie
Hi Elen, thank you for the 5* review - it means so much to us! Frances from Birdie
It’s an amazing piece of technology
It’s an amazing piece of technology, everything you need to no about your client is there. That’s 5 from me.
March 5, 2024
Unprompted review
Reply from Birdie
Thank you for taking the time to leave a review. We're delighted to hear you're satisfied! - Frances from Birdie
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