Birminghampayments Reviews 1,375

Cancelled my contract via email in 2023 december because I was unhappy with the customer service. I even contacted them to tell them I was not happy with the service provided I was fresh into the contract and realised they probably weren’t trustworthy.

They continued to take money out of my account regardless. I cancelled the direct debit once I noticed they were still taking money out. The direct debit got reinstated somehow. When I contacted them to ask them why they keep taking money, they claimed to never receive my email, despite the fact I had the physical email displayed on my phone, addressed to the correct email address.

The handler I was talking to then tried to tell me I had the wrong email address. I asked him to repeat the email address in which he repeated the email address I sent the email to.

I told him this was the email I just read out to you and he kept trying to convince me I emailed the wrong email address. When telling him I want to cancel the contract, he then went on to tell me they had automatically renewed the contract and I can’t get out of it until April?!

Despite the fact the terminal has NOT been used since december 2023, and I cancelled via email in December 2023, they are adamant I emailed the wrong email address despite the fact I have the proof to show otherwise.

Please please stay away from this company. They are very nice at first but when it comes to customer service or cancelling, you’re left with no choice but to be scammed or take legal action.

Unfortunately I will be taking legal action against this company. They refuse to let me out of my contract until April 2026, despite the fact they are aware I haven’t used it and attempted to cancel in December 2023. My next step is to block the direct debit again and contact the bank to ensure it is not reinstated.

Be very careful read the card machine t&c £150 to cancel after contract ends £250 to recondition the card machine for the next customer or £350 if not working or non returned. Plus vat so just to cancel after contract ends will cost you £480 to £600 just to cancel after your contract has ended read your terms and conditions carefully.
So now your have admitted these scandalous fees nice to know i have escaped these. I have a email with xepay stating their were no other fees.... Lies
Stay clear

The overall setup was very easy and they were very helpful

Excellent Service -- Sam helped us with cloud backup system.

SHeen made it so easy and simple very polite very helpful 👌 👍

Noah from XEPAY helped me setup my machine very quickly and was helpful with any queries I had.

Made so easy installation, thank you Sheena, friendly advicer, thank you so much sheena,

Excellent Experience with Xepay!
From placing the order to the final installation, everything went smoothly and efficiently. The entire process was hassle-free. A big thanks to Sheen, who helped with the installation—friendly, professional, and made it all super easy. Highly recommend Xepay for their great service.

Sheen was very helpful, patient and kind , I'm happy with her support 😊

Excellent service -- help me with Card terminal integration

At first I had a trouble using the card machine due to my own fault, I called up support and they gave me a good experience, answered all my questions and even gave me recommendations, could not fault them one bit

Great rates. easy to use and good support.

Great customer support, good product. Helped me setting up the kit.

I am delighted to share my experience, that I have one of XEPAY technician called Basim, he is very professional in his field, who guide me through in details to resolve my queries, the knowledge I was given by Mr Basim how to instal and use the product, was price less,
Such gentleman he is.

Great service! Great piece of kit! I’m glad I chose you guys, very good team!

Very unreliable company, they claim from my account last 18 months rental money and couldn’t be able to get it back even though I wasn’t in contract than I had to change my debit card number?AVOID COW BOYS …………

Had a problem and was sorted very quickly