Birminghampayments Reviews 1,375

I have just been checking all the horrid reviews on this company. I only wish I checked before signing up for their card machine. PLEASE PLEASE PLEASE do not sign up with the company!!!! Just like alot of the other reviews I have had nothing but difficulty cancelling this contract. They just keep throwing different figures to me through WhatsApp and email. Yes you can't get anyone on the phone either and they kept taking money from my account even although the contract was cancelled and machine sent back. ABSOLUTE SCAMMERS, AVOID AT ALL COSTS!!!!! I also notice they never reply to any of there feeback either! I would like to hear from anyone that has pursued this company.

Still haven't replied about the withdrawal from my bank account and still sending WhatsApp messages for late payments.

Just straight out lies from the sales agent (I had his name here - Xepay tried removing my review because it had the agents name so I edited). I called and asked if the rates are blended, he said yes. At the bottom of his quote it states and I quote "A 0.02p transaction fee applies per successful transaction plus a 0.12% interchange fee. There is also a £4 fee for accelerated payments made." Absolutely Shameless from Seamus, DONT LIE TO CUSTOMERS!!! What an embarrassment....

Terrible customer service!
I've received an invite to join a meeting about their service however no one reached out till now. Are they a scam???

As a former customer of XEPay, I strongly advise potential customers to consider other options before signing up with this company. My experience with XEPay involved a straightforward contract for card terminal services that turned into a drawn-out and distressing ordeal due to their handling of the contract termination.

Despite clearly communicating and formally notifying the end of my contract, XEPay's accounts team continued to allege that my account was overdue and threatened additional charges long after the contract had legally concluded. The relentless and unfounded claims for overdue payments have not only caused unnecessary stress but also forced me to seek legal advice to resolve these erroneous allegations.

The lack of proper communication and the disregard for factual contract terms displayed by XEPay's customer service and accounts team has been both disappointing and frustrating. Repeated attempts to clarify the situation were met with more demands and threats rather than any meaningful resolution.

If you value transparency, fair treatment, and responsive customer service, my experience suggests that XEPay may not meet your expectations. Please consider this review a cautionary tale; it's worth taking the time to explore other providers who respect contractual agreements and treat their customers with the professionalism they deserve.

Dreadful support, been attempting for 6 months to renew my contract, originally advised I was out of contract then told I wasn't.. Agreed to renew, despite signing contracts, new contract has not gone live. Contacted Customer Service multiple times, no response, Live Chat, "hangs up" when you attempt to get some support, All while I continue to pay higher rates... Disgraceful.

I use Xepay’s card machine for my business, and it’s been an excellent choice. The setup process was quick and straightforward, and the machine itself is incredibly user-friendly. It supports all types of payments, including contactless, chip-and-pin, and mobile wallets, so my customers have plenty of options when it comes to paying.
The payment process is fast and reliable. Transactions are completed with minimal delay, which makes for a smooth and efficient checkout experience. I’ve never had any issues with connectivity or failed payments, which is a huge relief for my business.
One thing that stands out is the customer support. Anytime I’ve had a question or needed assistance, the team at Xepay has been quick to respond and very helpful. Their support has definitely been a key factor in making this such a seamless experience.
Overall, I highly recommend Xepay’s card machine to any business looking for a reliable and straightforward payment solution. It has made processing payments easier, faster, and more reliable for both me and my customers.

After researching various POS systems for my small business, I chose Xepos, and I’m so glad I did. From the moment I began the setup, I found it to be incredibly straightforward. The installation was quick, and the step-by-step guide made it simple to get everything up and running without any complications.

One of the standout features of Xepos is the user-friendly interface. My staff, who aren't particularly tech-savvy, had no trouble learning to navigate the system. The dashboard is clean and intuitive, making it easy to track sales, inventory, and customer data in real time. Plus, the cloud-based system means I can manage everything remotely, which is perfect for overseeing operations while on the go.

The POS system itself is fast and reliable. Transactions are smooth, and it supports multiple payment methods, which has been essential for our business. It also integrates seamlessly with our inventory management, so stock levels are automatically updated after each sale, saving time and minimizing errors.
Recently, I had an issue with one of our receipt printers that wasn’t working properly. I reached out to Xepos’ support team, and they handled the situation quickly and efficiently. Within hours of contacting them, they had arranged for a replacement printer to be shipped out, and it arrived within a few days. The entire process was seamless, and I was impressed by how quickly they resolved the problem with minimal disruption to our business.

The customer support team at Xepos has been outstanding. Anytime I've had a question or needed assistance, they’ve been responsive and thorough, always offering clear guidance. It’s evident that they genuinely care about their customers and are committed to providing great service.

Since transitioning to Xepos, we’ve seen a significant improvement in efficiency. Managing everything from sales to inventory has become much easier, and I also appreciate the regular software updates and new features, which show their ongoing commitment to improving the system.

Overall, Xepos has proven to be a reliable and effective POS system for our business. With its ease of use, reliability, and excellent customer support, I would highly recommend it to anyone looking for a professional, affordable POS solution.

Hi i have recieved my new card terminal and everything is working great. The team helped me with setting it up and now i can take card payments from my customers

I have recently started my business selling fashion items and have been looking for card payment machines for my customers to pay by card. Obviously I shopped around quite a bit and received quotes from many providers.

What I have found with Xepay is the fees they charge are clear and I found that others had many hidden charges. I’m not very clued up on these things so to hear all these different things like pci, scheme fees, I was so bamboozled! All I wanted was something straight forward! 😂😂

Anyway, I seem to be rambling on now haha Xepay were very straight forward and clearly told me the fees they charge and the fees they don’t charge, thank you finally! 😁
The machine i got was nice it works with WiFi and if the WiFi is down for any reason it will switch to 3G.

I think it’s important for a startup business to have everything simplified and easy to follow and I appreciate the help I got from the sales person who didn’t push me for the sale, they fully explained everything, what charges there are and why they charge and even when I told them I’m shopping around they simply sent me the full quote and let me be.
But I think the reason I went with them was because I felt I could trust them which I think is most important! 😊

I strongly recommend NOT signing up with Xepos/Xepay. Their advertising claims there are no joining fees, no exit fees, and no minimum contract, which sounds great at first. However, when the device they provide you with stops working, they will force you to sign a new contract in order to continue using their services. If you decide not to go ahead with the new contract, they will attempt to scam you, making the process even more frustrating and stressful.

This issue has already been taken to my lawyers, who are handling the case using consumer rights and UK law, particularly in light of the Consumer Contracts Regulations 2013. These regulations protect consumers from unfair business practices such as hidden charges, misleading advertising, and forcing customers into new contracts without clear consent. Xepos/Xepay has clearly violated these regulations by misrepresenting their terms and trying to lock customers into unfavorable agreements.

Additionally, under the Consumer Rights Act 2015, any goods or services provided (including card machines) must be of satisfactory quality, fit for purpose, and as described. Xepos’ device, which stopped working, does not meet these basic standards.

The company is also breaching the Payment Services Regulations 2017, which outline how card machine providers must operate fairly and transparently. Xepos’ actions—particularly their attempts to force customers into signing new contracts and their lack of transparency—are in clear violation of these laws.

Be cautious and stay far away from Xepos. Their actions are not only unethical but illegal under UK law. If you're facing a similar situation, know your rights and consider seeking legal advice. There are plenty of trustworthy companies out there—don’t fall for their fraudulent tactics.

I’m happy with the service I have received from this company. I’ve been searching for a machine for my customers to pay by card. I don’t want to bad mouth the previous company I was with but I must say xepay are so much more professional and got the job done with ease.
I’m happy with the terminal I have received and it’s very fast putting transactions through so I’m definitely happy with that!
Thanks to the team who helped me get everything setup, so polite and professional!

I recently ordered a card terminal for my business with Xepay, and I am very pleased with both the product and service.
The setup process was smooth and the team at xepay was incredibly supportive and professional throughout.
I highly recommend Xepay to anyone looking for a hassle-free card payment solution for their business. Very happy with the experience

Basim

Very helpful and easy to understand made it a very easy experience.

I got a great deal on the 3G card machine the rates are impressive. I would recommend coming to xepay once you’ve shopped around as they gave me the best rates around

I’ve been using XePay’s card machine for my small business, and I couldn’t be happier with the results. From the very beginning, the setup was quick and straightforward. The machine itself is compact, modern, and user-friendly, making it easy for both my staff and customers to use without any hassle. The transaction process is fast and secure, which is crucial for maintaining smooth sales and customer satisfaction.

What I particularly appreciate is the reliability of the service. I’ve not encountered any technical issues or delays during transactions, which gives me peace of mind knowing I can rely on the system during busy hours. The mobile app that integrates with the machine is also very convenient, allowing me to track payments, generate reports, and manage everything remotely with ease.

On top of that, XePay’s customer support has been excellent whenever I’ve needed assistance—quick to respond and always helpful. The transaction fees are also competitive and fair, which is important for keeping costs manageable for my business.

Overall, I highly recommend XePay for any business owner looking for a dependable, easy-to-use card payment solution. It has significantly streamlined how we accept payments and has proven to be a solid choice for my business.

Probably the worst company i’ve ever dealt with in my life. The compliance team are the worst i can’t stress enough how bad they are. My funds have been on hold for 1 month, their customer service advisors are so rude and just blank you all the time. I messaged so many times on whatsapp i’ve called them multiple times they keep me on hold for 50 mins to an hour and then cut me off. THE WORST COMPANY ever do not ever think about getting a card terminal off them. I genuinely can’t stress enough how bad the customer service i’ve had is. I’m chasing my funds every single day. They made so many mistakes when setting up my account and because they can’t be bothered rectifying it they have been ignoring me multiple times. DO NOT GET A CARD MACHINE OF THESE GUYS!!!!

Ran under the same location as Xepos, warning their support also runs through the same line, as a result you are consistently going to have to deal with unprofessional conmen on the other end who will either refuse to patch you through to the side or intentionally waste your time.

This company is a scam, and writes numerous fake reviews mentioning staff who do not exist when I called in.