Great quality and value, I would definitely recommend this company. If you have to return the item because it’s too small etc, then the refund will be dealt with immediately.
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Size was perfect and true to size as I had previously ordered a 17 which was more like a 15 due to acquiring an old man’s chicken neck 🤦🏻♂️ sent out speedily and GREAT SERVICE Thanks Guys
Ordered 2 pairs of trousers from the shop which were ideal but when they arrived they had a strong smell of damp. Emailed them twice and on both occasions the emails were ignored.
Quickly delivered and I like the leg length as I always wear Bermuda socks for golf in shorts and am a 34 inch inside leg.
Company details
Written by the company
Birtchnells was established in 1938 trading on the high street in Berkhamsted and soon after in Princes Risborough, with 84 years trading on the hight street Birtchnells is now trading online. Birtchnells have put together the best quality menswear from the UK and Europe, delivered directly to your door. Our emphasis is on quality, and we are very proud of the range of products we can offer. All our products are personally vetted by us, so that we can be sure of offering our discerning customers the best possible products and services, at great Internet prices. We offer FREE DELIVERY on ALL UK (including the Channel Islands) orders valued at £75 or more. FREE RETURNS on non sale items.
Contact info
2 Moss Road, WD25 0EN, Watford, United Kingdom
- 01923 442956
- sales@birtchnells.co.uk
- birtchnells.co.uk
Replied to 66% of negative reviews
Typically replies within 1 week
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I would be happy to use Birtchnells again
Very happy with the Franco Ponti jumper ordered.
If I wanted another one I would order from Birtchnells again.
Excellent service fantastic …
Excellent service fantastic communication and a great product , lovely Jumper Many thanks Tony exceptional to deal with
Excellent service
Good price, quality items- order processed and delivered efficiently.
User friendly web site and goods …
User friendly web site and goods delivered on time
Great service with prompt delivery.
Years of experience and service now in an online format
Have dealt with Tony for ages both as Birtchnells shop in Princes Risborough (rated 6 stars but now sadly no more) and in its present on-line format. Excellent service and good range of products.
Good communications
Good communications, excellent and fast service
Outstanding customer service
I have bought jumpers for my husband several times from Birchnells and I would certainly buy from them again. Very speedy delivery, and outstanding customer service (they actually had a jumper made especially for me when I couldn't get the exact one I wanted!). This is an excellent company and I can't recommend them enough!
A very quick and well documented …
A very quick and well documented friendly service
A proper handkerchief
Very few companies sell this particular product ,and most sellers are from spain.The handkerchiefs were reasonably priced,and arrived quite quickly.The service from Birtchells was excellent,and i would definitely recommend them to anyone who wants good service.
Excellent service
Great company.
This is an excellent company and I would recommend them to everyone. Nothing is too much trouble for them, they want to and will do everything to make sure you are completely satisfied.

Reply from Birtchnells
Phenomenal Customer Care
Can you ask for a better service of supplying high quality clothing chosen specifically to match your needs and styles within your own home!
EXCELLENT PERSONAL SERVICE
AS TITLE NOTHING IS TO MUCH TROUBLE FOR TONY HE KNOWS HIS PRODUCT AND GIVES HIS PERSONAL ATTENTIONAT ALL TIMES
Very Helpful & Professional
Very helpful at working out correct sizing and obtained out of stock item quickly - many thanks.
HIGHLY RECOMMENDED....
Goods received in super fast time at the best price available.
Very impressed.
Excellent personal service and range of products
I can recommend Birtchnells
Ian Henderson
Fantastic Service!
Great quality clothes backed with a speedy top quality service.
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