Birtchnells Reviews 172

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Great quality and value, I would definitely recommend this company. If you have to return the item because it’s too small etc, then the refund will be dealt with immediately.

Rated 5 out of 5 stars

Size was perfect and true to size as I had previously ordered a 17 which was more like a 15 due to acquiring an old man’s chicken neck 🤦🏻‍♂️ sent out speedily and GREAT SERVICE Thanks Guys

Rated 1 out of 5 stars

Ordered 2 pairs of trousers from the shop which were ideal but when they arrived they had a strong smell of damp. Emailed them twice and on both occasions the emails were ignored.

Rated 5 out of 5 stars

Quickly delivered and I like the leg length as I always wear Bermuda socks for golf in shorts and am a 34 inch inside leg.

Company details

  1. Clothing Store

Written by the company

Birtchnells was established in 1938 trading on the high street in Berkhamsted and soon after in Princes Risborough, with 84 years trading on the hight street Birtchnells is now trading online. Birtchnells have put together the best quality menswear from the UK and Europe, delivered directly to your door. Our emphasis is on quality, and we are very proud of the range of products we can offer. All our products are personally vetted by us, so that we can be sure of offering our discerning customers the best possible products and services, at great Internet prices. We offer FREE DELIVERY on ALL UK (including the Channel Islands) orders valued at £75 or more. FREE RETURNS on non sale items.


Contact info

4.0

Great

TrustScore 4 out of 5

172 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding customer service

I have bought jumpers for my husband several times from Birchnells and I would certainly buy from them again. Very speedy delivery, and outstanding customer service (they actually had a jumper made especially for me when I couldn't get the exact one I wanted!). This is an excellent company and I can't recommend them enough!

December 16, 2017
Unprompted review
Rated 5 out of 5 stars

A proper handkerchief

Very few companies sell this particular product ,and most sellers are from spain.The handkerchiefs were reasonably priced,and arrived quite quickly.The service from Birtchells was excellent,and i would definitely recommend them to anyone who wants good service.

December 13, 2017
Unprompted review
Rated 5 out of 5 stars

Great company.

This is an excellent company and I would recommend them to everyone. Nothing is too much trouble for them, they want to and will do everything to make sure you are completely satisfied.

August 20, 2017
Unprompted review
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Reply from Birtchnells

Thanks for your review Thomas, always happy to help!

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