Bison Parts Reviews 

89
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

If I could give zero stars I would!! Bought a wing,arrived dented,offered 10% of the price on the strength of not opening my package within 2 days of receipt! Disgusting service!!!! Do not buy fr... See more

Rated 5 out of 5 stars

Excellent customer service! Really impressed with the service from Bison Car Parts. The customer service was excellent from start to finish — friendly, helpful and extremely professional. They wen... See more

Rated 1 out of 5 stars

Parts sub standard and required repairs before they could be used on the bulb holders. When contacting support the first person who never gave their name, blamed me fully and praised the part and th... See more

Company replied

Rated 5 out of 5 stars

Just a quick Thank You for the prompt delivery of the replacement rear lower bumper for my Peugeot Partner TeePee. Ordered on the 28th via ebay, delivered first thing in the morning of 30th –... See more

Company details

  1. Auto Parts Store

Written by the company

Bison Parts provides a wide range of high quality aftermarket parts for all major truck makes and models. We sell truck parts online, over the phone and locally from our warehouse. So give us a call, if you're nearby, pop in and see us, buy from our website or our fantastic eBay shop. We're a family run business based in Sheffield, South Yorkshire. We strive ourselves on excellent customer service and quality products.


Contact info

3.5

Average

TrustScore 3.5 out of 5

89 reviews

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3.5

All reviews

(89)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Parts sub standard and required repairs…

Parts sub standard and required repairs before they could be used on the bulb holders. When contacting support the first person who never gave their name, blamed me fully and praised the part and their sales. When they couldn't find any other way to blame me, they stopped responding.

Avoid them and go somewhere better. Somewhere better would be the cheapest rubbish you can find online with the worst website.

August 5, 2024
Unprompted review
Bison Parts logo

Reply from Bison Parts

Unfortunately retrofitting of items is down to the customer / garage with the relevant experience to do so correctly and safely. 
We work from the dealer reg systems only that show what was originally fitted when it first rolled off the production line. 
We can not answer questions that are fitting related, that's the garage network you need to seek advice on.

Rated 1 out of 5 stars

Fake refunds policy - Not refunding orders

Their after sales service is really bad, I sent back an order within 2 days of receiving it and never received a refund for it (it’s been more than a month since I shipped the order), Bison received and accepted the order and will not issue a refund for me.

April 4, 2024
Unprompted review
Bison Parts logo

Reply from Bison Parts

Hi Santiago. Sorry to hear about this, I've sent a request for more information so we can sort it out for you.

Rated 5 out of 5 stars

Top service

Ordered parts for my campervan. First class help from sales lady. Great knowledge and understanding of shipping to CI. Parts were packed, dispatched and arrived without delay.
All now fitted and job done. Thanks.
Will be make Bison my first call next time. Chris M.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

Service with an unseen smile

Even though the part was not correct that was sent they stepped up tio the plate in quick time.
Nothing was a bother and they made is so easy to rectify.
5 plus from me too.

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

Transit door cable

I needed an upper cable for l/h rear door of 2013 transit Although they did not stock this item, their communication response times were excellent

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, even though I am half way round the world in New Zealand they answered my query within 24 hours between xmas and New year. To me that's top notch.
Cheers

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

Deserving of 5***** PLUS

Thank you so much for all the help given ne by all the staff I dealt with.
It is refreshing to deal with people who are knowledgeable, friendly, efficient and who go the extra mile to assist.
You deserve all 5 stars, well done and thank you.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

My experiance with purchasing from this…

My experiance with purchasing from this company and the he staff from Bison Parts has been exemplary. The product for the VW was as described sit perfectly and the comunication was second to none. Much better than dealing with my bank.
Well done, I have passed on your details to other colleagues.

September 6, 2023
Unprompted review
Bison Parts logo

Reply from Bison Parts

Thank you

Rated 2 out of 5 stars

Communication is big give a 0 star.

Communication is big give a 0 star.
Ordered February and delivery arrived a few months later except rear window grill it’s now June.
Sent emails asking about missing grill with no response.

Time wasting while no customer service.

May 31, 2023
Unprompted review
Bison Parts logo

Reply from Bison Parts

Could you please email us some more details about this order. We can not find any details of you buying from us. We can see you are registered as from Australia. Where have you made the purchase? We do not sell rear window grilles so you could not have bought these from us? Please get in touch. Thank you

Rated 5 out of 5 stars

Super service

Have purchased parts many times , they have always been the most competitively priced and their delivery speed second to none.
Very very helpful with any enquiries I have made regarding suitability.
Will continue to give them my business.

May 23, 2023
Unprompted review
Rated 5 out of 5 stars

Just a quick Thank You for the prompt…

Just a quick Thank You for the prompt delivery of the replacement rear lower bumper for my Peugeot Partner TeePee.

Ordered on the 28th via ebay, delivered first thing in the morning of 30th – Amazing.

Well packaged, looks great (not fitted yet) and an excellent price – I’ve seen second hand units at twice the price when I was searching on ebay, great value for money.

Once again, many thanks for your prompt service.

March 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered something from Bison via eBay. The item got lost in transit but Bison sorted it immediately and the part was delivered very quickly. Their communication and customer service is brilliant.

February 9, 2023
Unprompted review
Rated 4 out of 5 stars

Great customer service

Order received with one missing item but as soon as I messaged the seller they apologized and sent the part out straight away. Great to deal with and these things happen and it was dealt with which was great customer service. That's the only reason I'm not giving 5 stars but I'd happily buy from this seller again as they were great to deal with and good quality products.

February 23, 2023
Unprompted review

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