Bistrot Pierre Reviews 

242
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the high prices, often finding portions very small or the overall value poor for the cost. Customers frequently reported issues with food quality, describing dishes as mediocre, cold, or not fresh, leading to disappointment. Long waiting times for both drinks and main courses were also a common complaint. However, some customers also noted positive experiences with the staff, describing them as friendly, helpful, and attentive. Specific individuals were praised for providing excellent service, welcoming guests warmly, or going out of their way to assist. A few people also found certain dishes to be delicious or well-prepared, such as specific main courses or afternoon tea selections.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with some reviewers praising individuals for their brilliant,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting excellent and exceptional... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing disappointment with the... See more

Product

Customers had ambiguous experiences with the product, with some finding the food just "okay" or even... See more

Price

Consumers express significant dissatisfaction with pricing, frequently describing portions as small and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

We visited Pierre’s Mumbles on Saturday 27th June for our wedding anniversary. We arrived 15 minutes early, and the Front-of-House was very accommodating, sitting us outside on the balcony. Our food/d... See more

Rated 2 out of 5 stars

Visited Bistro Derby for Boxing Day meal. Service was pretty good (though not much acknowledgement when leaving) The waitress that looked after us was very good so can’t fault her. The issue is the qu... See more

Rated 2 out of 5 stars

Poor, lost the will to please. Service OK, just, food poor especially the steak which was extremely tough. Dessert OK but not exciting. Overall mediocre, I won't bother again and not cheap.

Rated 2 out of 5 stars

Had Goats Cheese Ratatouille. Came in a very small dish. Few slices of each vegetable - no more than £1 worth at a stretch. Few slices of Goats Cheese and a cold baguette. For this i paid £17. I could... See more


Company details

  1. Restaurant

Information provided by various external sources

We like to combine French bistrot classics such as steak-frites, boeuf bourguignon and tarte au citron with our own take on regional favourites like tarte flambée, Bouillabaisse and pâté de campagne. Our relaxed and friendly bistrots are the place to g...


Contact info

2.6

Poor

TrustScore 2.5 out of 5

242 reviews

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No history of asking for reviews

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2.6

All reviews

(242)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Will not be returning

We used to use there Plymouth branch very often and the place was very good ,could have pre dinner drinks ,called yesterday ,we hadn’t booked but thought we would have a drink and see if there was availability for a meal , we were met on the door and told we could not have a drink and all the bar area had been set for meals , we then went to seco bar and welcomed with open arms,we spent in total over £ 200 pounds on drinks alone , now if bistrot Pierre can afford to turn this kind of custom away I wish them good luck , we will not be returning any time soon

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Superb as always

I really enjoyed Monday night at This wonderful Restaurant in Nottingham city Centre. The manager he was spot on with everything. Young lad and very aware of everything around him. Quite busy considering no shows on at the theatres . Loved the food . Loved the atmosphere and professional staff all round . Considering we had three courses and a bottle of wine , it was very reasonably priced. Thank your chef and manager for that night please . Spot on.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous lunch and excellent service

Visited Coventry branch. Fabulous lunch and excellent service. We were a large pre booked community group and between us had a wide range of dishes. Everyone enjoyed their meal, mine was delicious and the staff were fabulous.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

We visited the bistro pierre in…

We visited the bistro pierre in Nottingham and it was amazing from start to finish! We had the soirée gastronomique menu and would definitely come back again. We were served by Princess and Angelica who were both so lovely and welcoming. They couldn’t do enough and were very friendly. I would recommend, you get so much lovely food for the price it is well and truly worth it. All the food came out at the same time even when we all had different for the main course and was all hot.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

Didn't enjoy the food or atmosphere

Went to this restaurant in Coventry with a group of friends. First time dining there.
I read the reviews on the Trip Adviser (4.6/5) and decided to give it a try.
I should have read the Trustpilot reviews which were (2.6/5) and give it miss!

The stake was very thin, charred and dry, with just some chips, few wilted green leaves and tiny amount of sauce.
Burgers on the small side again.
Someone had to order another portion of food, as the portion sizes are ridiculously small.
Overall the menu is also very poor and limited.

In a sentence, too pricy for the quality and the portion size of the food, cold (we had to wear our coats), left very disappointed and hungry :(

January 4, 2024
Unprompted review
Rated 3 out of 5 stars

The meal .the food was loverly but the…

The meal .the food was loverly but the service was rushed.
The resterant was obviously overbooked as we recieved se coursesar the same time. Ie complimentary nibbles and starter. Desert coffee and cheeseboard.
We recieved the bill without even asking for it .like I say loverly food but verry rushed for a 420 quid meal .
Wouldent go again

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the roast turkey…

Very disappointed with the roast turkey evening meal. Potatoes and parsnips were so hard they were impossible to cut. The turkey was tasteless. The staff were very pleasant and helpful, the one star is for them.
The menu was uninspiring, hence my recourse to a roast dinner.
All of my previous meals in this Torquay restaurant have been excellent.

December 19, 2023
Unprompted review
Rated 2 out of 5 stars

Overcooked

Unfortunately all our dishes were overcooked! It was as if they were reheated. The plates were hot but the food tepid including the sauce. Service was very good and an excellent atmosphere. Perhaps a new chef!!

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Superb views

Superb views, excellent food, reasonable value and friendly service. Thank you to Agnes for accommodating our needs so amiably.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

From the moment we arrived around 7 pm…

From the moment we arrived around 7 pm Jarek greeted us in a friendly manner, placed us on a nice round table, I think was no 100, it was comfortable and had plenty of room for the 3 of us, just what we needed after a 3 and half hour Journey from Buckinghamshire. We had worked out the menu before arriving to save time, but things had changed, Jarek went out his way to help us as my Son was vegetarian, and the other 2 of us only eat chicken or fish, salad of veg. Taking our drinks order was friendly, despite being so busy Jarek gave excellent service. The team did not keep you waiting long before bringing our drinks and food. Jarek came back to check we was happy with everything and even at the end he had quality time for us. A great place Indeed, on the sea front. Please let Jarek of Eastbourne know how pleased we are. Thank you

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

Poor service at the Eastbourne site.

After a bracing walk on Eastbourne seafront, we popped into Bistrot Pierre to have a drink with a view to maybe eating there with friends in the evening. I went to the bar to order a drink and was told that it was 'table service only'. I said we would be on the terrace and we sat down. Another member of staff also acknowledged that we were going to sit outside. There were no more than 20 other customers in the bar. Unfortunately, after just over ten minutes, the 'table service' did not materialise and so we left.
The place wasn't even that busy so I don't know why we were ignored.
As a result, that evening, we spent our £320 at another restaurant in town that wanted to serve us. I get the impression that Bistro Pierre just rely on their panoramic position to bring the customers in, which is mistake.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

CHANGES TO LOYALTY SCHEME ROB LOYAL CUSTOMERS

Thoroughly unimpressed with the recent switch in the Club Bistrot Pierre Loyalty Scheme. The company has changed from a points scheme to a cashback scheme but to muddy the waters to look as if it is a brilliant new scheme, when in actual fact loyal customers are getting far far less financial reward than they did on the old Scheme. Customers will have to spend hundreds of pounds more to get anywhere near the equal value of previous rewards. It is extremely disappointing that Bistrot Pierre have decided to follow suit with other loyalty schemes and decrease the appeal and reward of using them by damping down the value. The old scheme was never broken and did not need fixing. Under the old scheme, I used to have enough to contribute towards a meal every 12-18 months, now under the new scheme I doubt there will be enough for at least triple that length of time. That is not a reward scheme. A proper reward scheme should give back to you quicker with the same amount of input. I can see CBP footfall heading out the door in the months to come, people will just give up as it's no longer worth it.

September 26, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing

Was looking forward to my meal at the Eastbourne branch with two friends. Two of us are vegetarian - I ordered the halloumi burger which was very average, bun was black and inedible and the chips had so much salt on I couldn’t eat them. My friend ordered the beetroot and goats cheese tart - no flavour whatsoever and you couldn’t tell what you were eating. Supposed to come with baby potatoes and little gem lettuce but was, in fact, normal potatoes served cold with big lumps of romaine lettuce - plate looked a mess. My other friend had a burger which she thoroughly enjoyed. Spoke to the manager (?) who did reduce the bill which we were very grateful for. Will certainly never go back.

September 18, 2023
Unprompted review
Rated 2 out of 5 stars

Gave it a 2nd chance

Kidderminster bistro used to be my favourite place but has gone downhill so much .Food not that brilliant and mine and my friends were only lukewarm .Deserts very expensive so we didn't bother .Some of the chairs were absolutely filthy and stained.Notice to say they were now a cashless restaurant , not everyone wants to pay by card and a service charge whether you thought the service was good or not.Pull your socks up ,there are plenty of other places far better

September 1, 2023
Unprompted review

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