Bite Latvija Reviews 54

Worst service ever!!!
Be careful and don't trust them. There is headache to cancel subscription. And they still pushing s*it and trying sell more shit to you.

If you have plenty of time to deal with them - go ahead.

If you don`t have a time - please do not choose this service. Worst one experienced in Latvia.

Never choose this! Warmly suggest not to choose Bite.lv

PROBABLY WORST SERVICE EVER...

Be very careful when signing a contract with Bite in their physical stores. The 14-day withdrawal period does NOT apply, and no one clearly explains this upfront. This lack of transparency cost me 180 EUR.

I signed a contract at the Alfa shopping centre in Riga, but later the same day I changed my mind and decided to switch to LMT. There, I was told I didn’t need to notify Bite myself, so I assumed everything would be straightforward.

Only afterwards did I discover that I would be charged a 180 EUR penalty for leaving. When I went to another Bite store in Domina to clarify the situation, I was told that since I signed the contract in person, I have no right to the 14-day withdrawal period.

Instead of helping, they simply told me to go back to the original store in Alfa and speak to the same employee who signed me up — basically passing me around without offering any real solution.

Very disappointing experience. Important conditions like penalties should be clearly explained before signing, not after the fact when it’s too late.

I have been a Bite customer since day one when they first entered the Latvian market. For decades, I remained a loyal customer, always choosing them. Now, that loyalty has been met with an outright scam.

We had a contract for a specific amount. Suddenly, my bills tripled. I called my account manager, who told me: "Just wait two months, I will call you back and restore your original price." I trusted her word. Four months later, I call back only to find out that the manager no longer works there. The new manager’s response? "We sent you a letter about the price hike; if you didn't react within a month, it's your own fault."

Now I am trapped paying a non-market price—3 times higher than what any new customer "off the street" pays. To top it off, if I want to leave, they are demanding a €300 penalty fee for contract termination.

This is a calculated trap: mislead the customer to delay their reaction, and then hide behind small print and penalties. A disgraceful "shakedown" from a company that calls itself a "Friendly Operator." Stay away!

I experienced extremely poor and aggressive customer handling from Bite Latvia.
From November 2025, I sent more than ten emails asking for a simple written explanation of why my tariff had increased. I clearly explained that I do not live in Latvia, do not have a Latvian phone number, and that all communication had to be handled by email.
I also informed Bite that my husband had passed away a few months earlier and asked only for a clear explanation. Despite this, my emails were largely ignored. I received only two formal replies, none of which explained what was happening.
I was contacted by named staff members, including a customer support agent Rita, but the issue was never reviewed properly. Communication consisted only of repeated requests to “confirm a password”, without explaining which password was required, causing confusion and delays.
Without prior notice or a clear written explanation, the case was escalated to a debt collection agency while I was still actively seeking clarification.
This was a deeply unprofessional and aggressive experience. I am now terminating my relationship with Bite and will not continue using their services.

after Bite took over Baltcom the quality of landline telephone service has gone down the pan. Eventually we requested cancellation of the service. Bite shop representative insisted that only the account holder could return 15 year old equipment or they will charge 76 euros for the tv décorder and even more for the telephone. i had to drag my 85 disabled mother to the shop to return old and worthless equipment. A year after we paid and returned everything they send us an email to pay 0.76 or they will pass our details to a debt collector! After 20 years of custom and not receiving any landline service for the last three years and still paying the bills in full. Bite management team must be ashamed of themselves.

Service is horrible.
It seems to employ dark patterns allowing you easily change service online where it might be easily to misread or mis-click.
But even when you immediately contact Support they are unwilling to to assist.

i went to the origo store, i asked one sim card with postpaid connection they gave 8 sim cards with latvian agreement. actually i dont know latvian. i coudnt undersand it and i sign it. after one month they asked 735 euros bill gave to me. fully scam company

Terrible customer service.

I accepted their offer to test their internet service and router. However, once the device was delivered, I realized I didn't want to risk my very stable existing connection, so I never even started the trial. Unfortunately, I returned the device after the 14-day testing period, and—surprise, surprise—I received an invoice for the entire month.

When I contested the charge, explaining that I hadn't used their services for even a second, they simply responded that the device was returned after the trial period. A reasonable business would evaluate the situation fairly rather than just insisting that the client is wrong and must pay.

They have lost me as a customer forever.

The irony is that they wanted me as an internet client, but now they’ve eliminated any chance of me considering any of their products. That’s how poor business management works.

Additionally, I will make sure to actively discourage others from using their services as I have my own experience now.

As addition - I have received a message that they are suspending my non-existing services and and issuing one-time fee 5EUR for invoice due - disputed via written communication.

I really do regret that I even started a conversation with this company, it's really shady and fraudulent.

Last period horrible client service, keep waiting answer for weeks and I am their client for many years. I keep reminding them to answer to me in emails,but they just ignoring. Worst provider of telecommunications in Latvia. Definitely choose LMT not Bite.

Fraudlent company, The worst in latvia.

Please avoid at all cost! Their website doesn't work, so you can't change all these scamy rates they changed without you knowing! When you try to call them, they just wont answer! Please avoid this scam of the company!

They promised to respond within 2 days, after within 5 days.
First email was sent 22/07 and now it is 11/08
So in 3 weeks I got 1 email asking my personal details and thats all.... (BTW it was in my first email)
JUS DONT USE THEM!

This is so bad I want my money back.
They scamed me and my mom, we went to buy a 4g router because I needed a private internet for my laptop, so we go there and that is the thing they offer us and so we take it not knowing anything about internet routers we paid 60€ for this and after like 5 months it started to get slow so we went to their shop again and asked why is it slow and they said that they had changed the internet zones in that city from 4g to 5g from the start of that year, don’t forget that we bought this router 3 months before the end of the year. And because we didn’t like buy the router at the first place we just had monthly payments my mom asked if we could change it to the 5g router and they said that we have to pay of this one, that is basically useless, and we could get the new one for almost double the price, just a scam. Long story short don’t use Bite is you live in Latvia, bc its a Lithuanian company and it is absolute dog crap. O, and it doesn’t work in other countries.

On a trip to Liechtenstein, I checked several times before whether data is included in my subscription. It was. However, I still had to pay for data, because the signal sometimes came from Switzerland which is not included in the EU area. Bite would only compensate me for half of the data used which is something, but not good enough.

In addition, they have raised my subscription at least twice in a 2-year period. No clue why it is so expensive to have a subscription in Latvia, but in countries with higher GDPs the prices for the same is much lower.

Only positive thing, I can mention, is that the lady in customer service was professional and spoke a brilliant English though she did not compensate me for the whole amount.

im going to summerize the whole experience as succinctly as possible.
they didnt accept cracked screen insurance because i had also crack in the back of phone, after i got my insurance money back they didnt stop the insurance monthly cost!
sometimes there are mystical couple of cents added to the bill, in the bill its shown as penalty for not paying in time but thats a lie.
and now what made me wrote this review
after years of paying around 50-60 euros per month i decided to leave this operator and in the last day a woman calls me from bite and wants to talk with me, offering me a slight discount, when i said my comfort price she said that she cant do it because i have only 1 number and she said ''very bad'' in a toxic manner and then she said that i will pay more than to stay with them to make me feel bad and then hang up.
way to loose your clients

The company constantly finds ways to scam their customers.

After 6 days in Greece without changing the location they have now proceeded to tax me for non European zone with much, much higher costs although I am still in Europe.
This is the last straw, after returning from my vacation, I will be changing the operator as this adding up to the attitude I have received now is just unbearable.

awful internet speed with a price hike. Unfriendly operators and rules.

It is the worst service ever! They call you and make a super cool offer for 5 EUR per month, but in the end you pay more than 20 EUR for some feature they turned on for your tariff. When I left Latvia, I went on vacation for a month. When I came back, I saw that the mysterious debt of 11 EUR (that I have already repaid) became a 28 EUR debt.
Last year in Latvia, according to my plan I should have spent 5 EUR / month on bite (60 EUR for a year). However, each month they write off money for some additional features that they included themselves and you never used them. This year I spend on bite more than 110 EUR using only 4 GB of Internet on my phone. Never trust this company, they will steal your money

Very bad service in latvia most of the places.... poor network. customer service no one speak english. Poor service and not satified, she explain me in english. websites and all messages they sent in Latvian no english any where...... You can't change the language... You can't trust this people when they provide you everything in latvian and you don't understand you have to sign blindly.....