Banner for Bitget

Bitget Reviews 2,261

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I start using bitget by getting a reward coin in bitget. Then I start participating bitget events on app and social platform and found them really interested. But point redemption found very bad after... See more

Company replied

Rated 1 out of 5 stars

In my opinion, Bitget Wallet is the most disappointing platform and customer service I've ever encountered. When I deposited $6,000 into my Bitget Wallet contract account, it took over 20 hours to pro... See more

Rated 3 out of 5 stars

Overall, the exchange is decent and reliable. Deposits and withdrawals work perfectly; I’ve never encountered any issues with them. The trading conditions also look good on the whole – competitiv... See more

Company replied

Rated 1 out of 5 stars

Bitget charged me bank wireless transfer fees & other so many fees to transfer my money into my Canadian bank account. Then they told me that they could not transfer & sent a cheque. Now they are a... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Biotechnology Company
  3. Financial Institution

Written by the company

Established in 2018, Bitget is the world’s leading crypto exchange and Web3 company, serving over 100 million users across 200+ countries and regions. Bitget is committed to helping users trade smarter with its pioneering copy trading feature and and other trading solutions. With an average daily trading volume of $20 billion, Bitget is now the fourth largest crypto exchange by volume.


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really very badly experience tried it…

Really very badly experience tried it for 1st time and literally lost all my funds
Even the mentor assigned to me fool me and didn't help me in recieving my funds and blocked me too.
I asked for helpline no. From finance professional she also didn't helped me
I suggest please don't trust them otherwise your money will go

March 25, 2026
Unprompted review
Bitget logo

Reply from Bitget

We understand your concerns and take scam reports very seriously. To help us investigate thoroughly, please share more details with our support team via live chat or at http://bit.ly/3HGNt3B. We are committed to transparency and addressing your feedback responsibly.

Rated 5 out of 5 stars

I’ve been using Bitget for a while and…

I’ve been using Bitget for a while and the experience has been smooth. The platform is easy to use, withdrawals are reliable, and I like that you can trade crypto as well as US stocks in one place. Overall, it’s a solid and convenient trading platform.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very concerning experience with…

I had a very concerning experience with this exchange.

During multiple trading sessions, I observed abnormal price spikes and candle formations that did not match other market data sources I was monitoring at the same time. These discrepancies triggered my stop losses, even though those levels were not reached on other charts.

I also faced heavy slippage. My stop losses were set within a risk range of 26 to 36 USD, but trades were closed with losses up to 49 USD. On top of that, there were delays in execution, platform lag during volatility, and orders being filled at prices very different from what I requested.

This raises serious concerns about price feed accuracy, execution fairness, and platform reliability.

I have complete evidence, including MT5 logs, trade history, timestamps, and screenshots comparing charts.

Overall, this resulted in a loss of around 1,500 USD and a very poor trading experience.

I would strongly advise others to be cautious and test execution quality carefully before trading significant capital.

March 2, 2026
Unprompted review
Bitget logo

Reply from Bitget

We understand your concerns. Kindly note that the price of a coin depends on supply and demand, market sentiment, utility and adoption etc. If you need to investigate a specific trade for transparency or to address discrepancies, please contact us via live chat or submit a webform: http://bit.ly/3HGNt3B with your trade details so we can assist you.

Rated 1 out of 5 stars

Won’t let UK residents margin trade

Won’t let UK residents margin trade, absolutely unbelievable, I’m being punished for being British, don’t use these scammers, waste of time

March 30, 2026
Unprompted review
Bitget logo

Reply from Bitget

We understand your concerns and take scam reports very seriously. To help us investigate thoroughly, please share more details with our support team via live chat or at http://bit.ly/3HGNt3B. We are committed to transparency and addressing your feedback responsibly.

Rated 1 out of 5 stars

Technical errors liquidating assets / no support

I've been using Bitget for a while now and was rather pleased. But almost two weeks ago, a technical error liquidated all my assets in the spot margin account. All my assets were liquidated the second I placed an order - without any market volatility. Luckily, a rather small amount.
But since then I'm told the issue is being worked on with priority, but nothing is happening and my funds are gone even though I provided documentation to show it was, without doubt, a technical issue on the platform side. That surely diminished my trust in the platform if they liquidate your assets and then leave you hanging for two weeks.

Update: Opening a new ticket on their new Support Ticket site, Bitget now confirmed that a technical issue had happened. First they offered to reimburse an amount that would have accounted for roughly 1/3 of the liquidated assets. Now they offered to reimburse an amount that's roughly 85% of the assets they liquidate. While I obviously don't screenshot the asset balance before every trade, I provided them with screenshots of the position size before the liquidation, which I was about to increase as there was free leverage. With the reimbursement amount as available assets, the position size would already have exceeded the 10x leverage that were possible and I was about to increase the position when the technical issue occurred and liquidate me. It's evidently for everyone that they don't even want to reimburse the full amount they liquidated, not to speak of making up for the severe technical issues with their platform, the three week trouble I had to go trough to even get back parts of my money or the big profit the position would have made just minutes after they liquidated me. I was lucky at that time I didn't have more assets on their platform as it seems that technical issues can simply liquidate all your assets and with lots of trouble you only get parts of it back after lots of trouble. Not a safe place for your money. Saddest customer support experience of my life.

Update: Even though Bitget could only agree to reimburse parts of the assets THEY liquidated from my account due to a technical issue and I eve agreed to it to finally end this matter as they didn't care about the facrs, they haven't reimbursed the money the promised to and I had to open a new ticket. Seriously thinking about filing a complaint with the European regulator ESMA due to their fraudulent practices.

#2973063 #3025289 #3055807

March 18, 2026
Unprompted review
Bitget logo

Reply from Bitget

Thank you for your feedback. We understand how important it is to have a positive experience, and we’d like to learn more about what happened so we can assist you. Please reach out to our support team via live chat or submit a webform at http://bit.ly/3HGNt3B, including any details or screenshots that may help.

Rated 5 out of 5 stars

Just started checking out and the whole…

Just started checking out and the whole UEX idea looks interesting.
If it really lets me trade gold, stocks, and crypto all in one place smoothly, that would be a big upgrade for me. Still testing things out, but I’m hopeful it can make trading a lot easier than what I’m used to.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been trading across different…

I’ve been trading across different platforms for about 4 years now, and for the last 2 years, I’ve mostly stayed on Bitget.

Before that, I was switching between apps all the time. One for crypto, another for stocks, another for onchain stuff. It got tiring, especially when you just want to trade and not think about where your funds are.

What worked for me with Bitget is having everything in one place. I can trade futures, spot, even memecoins, and still access stocks without jumping to another app.

I also use P2P a lot since I’m often converting to my local currency. Most of my transactions finish in a few minutes, which makes it easier to manage.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Financial Harm Bitget Australia

Bitget were warned by ASIC (Australia's Finance Regulator) in 2025 and cautioned Australian’s not to use the platform. This is serious.

There are growing concerns around Bitget’s approach to client protection, particularly in relation to access to highly leveraged derivative products and whether adequate suitability checks and safeguards are in place for retail investors.

Any platform offering high-risk financial products should operate with strong governance and clear protections for retail clients. You have NO protections with Bitget in Australia.

****IMPORTANT***If you have been impacted or have concerns, it may be worth lodging a misconduct report with ASIC especially as they are trying to get a licence******

October 25, 2025
Unprompted review
Bitget logo

Reply from Bitget

Thank you for your feedback. We understand how important it is to have a positive experience, and we’d like to learn more about what happened so we can assist you. Please reach out to our support team via live chat or submit a webform at http://bit.ly/3HGNt3B, including any details or screenshots that may help.

Rated 5 out of 5 stars

Unbelievable support from Bitget

Unbelievable support from Bitget! I'm a new user and made a rookie mistake by depositing just $1 of USDT via the Morph network, using an old contract address. I quickly realized my funds were missing. I tried the automatic 'uncredited deposit recovery' feature on the exchange, but it rejected my request, stating a minimum of $20 is required for automated processing. I felt defeated, assuming my small amount was lost forever in the blockchain.
However, I decided to contact their support directly. To my complete astonishment, they treated my small request with genuine care. A support agent personally stepped in, coordinated with their technical team, and manually recovered my $1 legacy token to my spot account, bypassing their own set limits! This level of personalized, humane attention, especially for such a small sum, is almost non-existent in the crypto world. Bitget support team, you are rockstars! They truly live up to their commitment to every user. If you're looking for an exchange that actually cares about you, Bitget is the place to be. Five stars is not enough. I am extremely satisfied and highly recommend Bitget!

March 22, 2026
Unprompted review
Rated 1 out of 5 stars

They will steal your money, beware from Bitget

Recently Bitget got involved into TradFi like many others, by adding TradFi on their platform and I wanted to give it a try as i was working with other brokers previously, but Bitget is a failed broker as they will stop you from withdrawing your money as soon as you win something so better go check other brokers and avoid Bitget at any cost.

they are maltreating me with some RFI questionnares and not letting me withdraw funds from TradFi to normal exchange at all.

My all the money invested there is gone. They will steal your investment, keep away

March 22, 2026
Unprompted review
Bitget logo

Reply from Bitget

Thank you for sharing your concerns. To assist you effectively, please contact us via live chat or submit a webform: http://bit.ly/3HGNt3B and provide relevant details and screenshots. This information will help us investigate the issue thoroughly and offer a prompt resolution.

Rated 1 out of 5 stars

Son unos estafadores.

Son unos estafadores.

March 23, 2026
Unprompted review
Bitget logo

Reply from Bitget

We understand your concerns and want to assure you that we take all reports of scams or fraudulent activity very seriously. At Bitget, transparency, integrity, and earning the trust of our users are at the heart of our operations. To help us investigate thoroughly and provide the support you need, we kindly ask that you share more details about your experience. Please reach out via live chat or submit a webform: http://bit.ly/3HGNt3B, and our dedicated support team will promptly look into your case. Your feedback is extremely important to us, as it helps us improve while ensuring the highest standards of service. We are committed to resolving this matter and delivering a solution that meets your expectations.

Rated 5 out of 5 stars

Consistent and dependable for trading

I’ve been using Bitget for a while now mainly for CFD trading. Before that, I had to use different apps and it was honestly annoying switching between them.

One time during a big oil move, I was actually able to enter and manage my trade properly instead of just watching like before. That stood out to me.
The platform feels smooth overall and I didn’t have issues executing trades when I needed to.

Still learning and improving my strategy, but so far the experience has been good.

March 22, 2026
Unprompted review
Rated 4 out of 5 stars

Been using Bitget for some time now

Been using Bitget for some time now. It’s not perfect, but it works well for what I need. The interface is easy enough to get used to, and I haven’t had any major issues so far. Overall, it’s been a decent experience

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’m impressed by how Bitget organizes…

I’m impressed by how Bitget organizes its social media outreach. Their campaigns are well-structured, easy to join, and offer genuine value to participants. It’s a great way for new users to get started with some extra USDT or trial funds. Their community-first approach is likely why they’ve grown so fast. Highly recommend keeping an eye on their official channels for their weekly events.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Data breach risk

March 16, 2025
Unprompted review
Bitget logo

Reply from Bitget

Bitget values your privacy and is dedicated to safeguarding your personal information. We take our data protection responsibilities very seriously. For more details, please review our privacy policy here: https://www.bitget.com/support/articles/360015150651. For more help, contact us via live chat or submit a webform: http://bit.ly/3HGNt3B.

Rated 5 out of 5 stars

I am very impressed with the Bitget…

I am very impressed with the Bitget platform for its user-friendly interface and comprehensive features. The trading experience is smooth, and I appreciate the wide variety of cryptocurrencies available. Their security measures provide a strong sense of trust and safety for my investments. Customer support has been responsive and helpful whenever I've had inquiries. Overall, Bitget offers a top-notch experience for cryptocurrency enthusiasts.

March 16, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look