Banner for Bitget

Bitget Reviews 2,261

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

I start using bitget by getting a reward coin in bitget. Then I start participating bitget events on app and social platform and found them really interested. But point redemption found very bad after... See more

Company replied

Rated 1 out of 5 stars

In my opinion, Bitget Wallet is the most disappointing platform and customer service I've ever encountered. When I deposited $6,000 into my Bitget Wallet contract account, it took over 20 hours to pro... See more

Rated 3 out of 5 stars

Overall, the exchange is decent and reliable. Deposits and withdrawals work perfectly; I’ve never encountered any issues with them. The trading conditions also look good on the whole – competitiv... See more

Company replied

Rated 1 out of 5 stars

Bitget charged me bank wireless transfer fees & other so many fees to transfer my money into my Canadian bank account. Then they told me that they could not transfer & sent a cheque. Now they are a... See more

Company replied

Company details

  1. Cryptocurrency Service
  2. Biotechnology Company
  3. Financial Institution

Written by the company

Established in 2018, Bitget is the world’s leading crypto exchange and Web3 company, serving over 100 million users across 200+ countries and regions. Bitget is committed to helping users trade smarter with its pioneering copy trading feature and and other trading solutions. With an average daily trading volume of $20 billion, Bitget is now the fourth largest crypto exchange by volume.


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using Bitget since early…

I’ve been using Bitget since early 2024, and over time it has become one of the exchanges I use most for spot and futures trading.

The platform is easy to navigate on both mobile and desktop, and trades usually execute smoothly even during busy market periods. I’ve also tried the copy trading feature, which helped me observe how more experienced traders manage positions.

P2P trading has worked reliably for me, with transactions completing without issues. Deposits and withdrawals have also been straightforward in my experience.

Overall, my experience using the platform for trading, transfers, and withdrawals has been positive. While every exchange has its pros and cons, Bitget has worked consistently well for me so far.

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

phoebeelangley gmail

I found that over $128,654 of my funds were locked, and I couldn’t withdraw a single penny. When I logged into my account, I discovered that I was unable to withdraw my money. I reached out multiple times via text and phone to customer support, but I never received any response. A few days later, I checked my account again, and everything had been wiped out, the balance was zero.
I refused to let them get away with it, so I sought legal assistance and successfully recovered my entire amount. I was strongly advised to avoid platforms like this, received a full refund after filing a lawsuit, I had no trouble reclaiming all my money back. Don’t hesitate to get the help you need if you fall victim to something like this. Stay cautious.

February 1, 2026
Unprompted review
Bitget logo

Reply from Bitget

We understand your concerns and want to assure you that we take all reports of scams or fraudulent activity very seriously. At Bitget, transparency, integrity, and earning the trust of our users are at the heart of our operations. To help us investigate thoroughly and provide the support you need, we kindly ask that you share more details about your experience. Please reach out via live chat or submit a webform: http://bit.ly/3HGNt3B, and our dedicated support team will promptly look into your case. Your feedback is extremely important to us, as it helps us improve while ensuring the highest standards of service. We are committed to resolving this matter and delivering a solution that meets your expectations.

Rated 5 out of 5 stars

Convenient All-in-One Trading Platform and Easy P2P

I’ve used multiple exchanges over the years but i have been using Bitget for about 2 years now and my experience has been very positive.

One thing I really like is how convenient everything has become especially with the platform evolving into more of a unified exchange where I can trade different things all in one place instead of jumping between multiple platforms. The P2P experience has also been smooth for me so far and transactions are usually fast.

Overall, it’s been a very convenient platform for my trading needs and I’ve had a good experience using it so far

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

My funds (1.17 KAG) are trapped

My funds (1.17 KAG) are trapped - Platform has disabled Transfer/Withdrawal functions.

"I am a Bitget user (UID: 4662402686) and I am extremely disappointed. I have 1.17 KAG held in my 'On-chain' account. Bitget has disabled the 'Transfer to Spot' and 'Withdraw' buttons for this asset.Furthermore, the internal DEX shows a 49% slippage (liquidity trap), meaning I would lose half my money to move my own property. Support (Ticket #2958064) gave me a scripted response telling me to 'wait for market liquidity.' This is a platform-side restriction, not a market issue.I have a Ledger Nano ready and I demand that Bitget manually move my 1.17 KAG to my Spot account so I can withdraw it to my hardware wallet. Stop locking user funds and provide an exit path for my silver."

"Bitget Support just confirmed via email that they have intentionally disabled the Transfer and Withdraw functions for my KAG, leaving me with no way to move my funds to my Ledger without a 50% loss. This is unacceptable."

Support contacted me but offered no solution. Funds are still locked. Avoid this platform if you want control over your assets."

March 13, 2026
Unprompted review
Bitget logo

Reply from Bitget

Thank you for bringing this to our attention. We’ve located the ticket associated with your feedback and confirmed that our team has already responded to your email. Please check your inbox or spam folder for our reply. If you need further assistance, feel free to contact us via live chat or submit a webform: http://bit.ly/3HGNt3B.

Rated 1 out of 5 stars

Bitget is capable of reducing or completely wiping out profits through ADL.

This platform cannot be considered fair or transparent toward its users. My futures short position, which had a PnL of 25,000, was forcibly closed through ADL, resulting in a final PnL of only 8,000. The position was closed at a price of 0.025 while the market price at that moment was 0.015, meaning the difference between the real market price and the platform’s forced closing price was an astonishing 50%. As a result, my profit was reduced by more than 300%!

Since my trading strategy involves hedging, I had an equally sized long position open on another exchange. Because of Bitget’s actions, I ended up losing 13,000 USDT on that position.

A long dispute with customer support led only to the conclusion that this is supposedly not grounds for compensation, and that under its own rules the platform reserves the right to close users’ profitable positions at a “bankruptcy price,” which is hidden from the user and may differ drastically from the market price.

This leads to the conclusion that Bitget is capable of closing any of your profitable positions at some hidden price that is unrelated to the market price, thereby wiping out even your entire profit. And since the “bankruptcy price” is not available to the user, it is simply impossible to assess the closing price in advance. This gives the platform full ability to manipulate that hidden price behind the scenes in order to erase any user’s profit entirely, which is exactly what happened in my case.

I strongly advise against trading on such a toxic platform, where your position’s profit means nothing and can be wiped out at any moment under the platform’s own rules.

My Bitget UID - 3985069610

March 4, 2026
Unprompted review
Bitget logo

Reply from Bitget

Thank you for bringing this to our attention. We’ve located the ticket associated with your feedback and confirmed that our team has already responded to your email. Please check your inbox or spam folder for our reply. If you need further assistance, feel free to contact us via live chat or submit a webform: http://bit.ly/3HGNt3B.

Rated 5 out of 5 stars

A Seamless and Reliable Experience for Crypto Trading

I have been using Bitget for several months now, and I must say it has exceeded my expectations in many ways. From the moment I signed up, the user interface stood out for its clean, intuitive design, making it easy to navigate even for those who might be new to the crypto space.

One of the standout features for me is the Copy Trading platform. It is incredibly well-executed, allowing me to follow professional traders with proven track records. This has been a game-changer for my portfolio management, providing a passive way to engage with the market while learning from the best.

Furthermore, the security measures and the transparency of their Proof of Reserves give me great peace of mind. Deposits and withdrawals are processed swiftly, and I haven’t encountered any technical glitches during high-volatility periods. Their customer support is also worth mentioning—responsive, professional, and genuinely helpful whenever I had a query.

Overall, Bitget offers a robust, secure, and feature-rich environment for both beginners and seasoned traders. If you are looking for a reliable exchange with a strong emphasis on innovation and user experience, I highly recommend giving Bitget a try. It has definitely become my go-to platform for all things crypto

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used several exchanges over the…

I’ve used several exchanges over the years, but Bitget is one of the platforms I’ve used the most in the past two years. During that time, I’ve noticed many improvements and new features being introduced. It keeps evolving with new additions like futures stock trading with 24/7 access and even CFDs where you can trade things like gold, silver and similar assets. These features are now basically part of what they call the Bitget UEX.

At that point, it became one of the main reasons I continued using the platform. Cos I liked the fact that I didn’t need to switch between different apps to trade different assets.

overall my experience has been positive so far. I’d probably recommend it to people who trade crypto or even stocks and want everything in one place.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Bitget for about 3…

I’ve been using Bitget for about 3 years, and more actively in the last 2 years. The platform is easy to navigate, which makes trading straightforward. Since they introduced UEX last year, it’s become my go-to because I can trade multiple asset classes in one app. I’ve also used their P2P service several times and it’s always been smooth. Overall, I’d recommend it, especially for traders looking for convenience.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Data Breach!!! DON'T USE IT

Data Breach!!!
My crypto wallet was stolen. I have a Pi wallet, and I connected it to Bitget to add funding. I added funds on February 6, and on February 19 my Pi wallet was stolen.
The only new platform I connected to during that time was Bitget, so I strongly suspect the problem is related to Bitget. DON'T USE IT

February 19, 2026
Unprompted review
Bitget logo

Reply from Bitget

We understand your concerns and want to assure you that we take all reports of scams or fraudulent activity very seriously. At Bitget, transparency, integrity, and earning the trust of our users are at the heart of our operations. To help us investigate thoroughly and provide the support you need, we kindly ask that you share more details about your experience. Please reach out via live chat or submit a webform: http://bit.ly/3HGNt3B, and our dedicated support team will promptly look into your case. Your feedback is extremely important to us, as it helps us improve while ensuring the highest standards of service. We are committed to resolving this matter and delivering a solution that meets your expectations.

Rated 5 out of 5 stars

I’ve been using Bitget for several…

I’ve been using Bitget for several years and it’s become one of my preferred exchanges. As a trader with about 4 years of experience, I appreciate how the platform keeps expanding its features.

My most used feature is futures trading, and I must commend how Bitget transformed into a UEX (Universal Exchange), making it easier to access multiple markets and opportunities from one platform.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Impressive Innovation from Bitget

I really like the new innovations Bitget has been introducing lately. The platform keeps adding new trading opportunities and features that make the experience even better for users. Everything is easy to navigate and the updates show that Bitget is always improving. It’s great to see an exchange that keeps bringing new ideas and opportunities to the crypto community.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

First time i used Bitget

First time i used Bitget, the smooth interface and easy navigation immediately gave me a solid experience.

I also like the fact that they offer diverse range of products, from crypto to stocks, Forex, and commodities making it easy to manage multiple assets in one place.

Accessing the market 24/7 makes it a standout, plus the variety of events and bonuses I’ve been able to earn from.

Trading should be seamless, when I’m trading, depositing or withdrawing it always feels reliable using the platform.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Bitget trading experience

I’ve had a great experience using Bitget! The platform is very user-friendly, even for someone who wasn’t very experienced with trading at first. Everything from deposits to placing trades is smooth and fast. I especially like the clean interface and how easy it is to track positions and market movements.

Another thing that stands out is the reliability. Transactions process quickly and I’ve never had issues with withdrawals. Their copy trading feature is also a huge plus—it’s a great way to learn from experienced traders while still being involved in the market.

Customer support has been responsive whenever I had questions, and overall the platform feels secure and professional. Definitely one of the better exchanges I’ve used. Highly recommend Bitget to anyone looking for a solid and easy-to-use crypto trading platform!
⭐⭐⭐⭐⭐

March 9, 2026
Unprompted review
Rated 2 out of 5 stars

So far I haven't encountered bitget…

So far I haven't encountered bitget issues still goood and interesting to use

March 9, 2026
Unprompted review
Bitget logo

Reply from Bitget

Hello, we hope you're doing well! We noticed a low rating with your positive review. If this was unintentional, we’d appreciate it if you could update your rating to reflect your positive comment. Your feedback helps us improve our service. If you have any suggestions or requests, contact us via live chat or submit a webform: http://bit.ly/3HGNt3B.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look