BitOasis Reviews 

451
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I am an user of Bitoasis , it’s purely a scam , not at all friendly, you invest and they discontinue the altcoin and your money gets stucked and it’s hard to withdraw your money , so please be aware

Rated 1 out of 5 stars

Bit Oasis. Initially an extremely positive experience. For months now, it's completely stalled, demanding KYC redo without completing the process. This issue is common among many users. I'm starting t... See more

Company replied

Rated 1 out of 5 stars

I bet this company is underwater and bankrupt. Get your money out before its too late. I'm glad I transferred all my crypto out of there months ago when they kept closing my requests without respons... See more

Company replied

Rated 5 out of 5 stars

The support team of BiOasis on whatsapp is simply outstanding. They are very clear in their requirements, doesn't waste time and the time taken to fix the issue is commendable. A special thanks to Fir... See more

Company details

  1. Cryptocurrency Service

Written by the company

BitOasis is the MENA region’s largest cryptocurrency exchange for Bitcoin and 60+ cryptocurrencies. BitOasis clients can trade using local currencies like AED and SAR!


Contact info

You should know

2.2

Poor

TrustScore 2 out of 5

451 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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2.2

All reviews

(451)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

BitOasis has great customer support…

BitOasis has great customer support team. They are quick to respond any queries and lend their support. Having a great time so far.

July 13, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

We're so happy we can be there for you Bimal! We appreciate your trust and we hope to continue providing you with the best crypto experience.

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with support team “Sara”..

June 26, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you for taking the time to write this! We hope to always provide our beloved community with the best services.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Bitoasis, thank you for your fast response,Great customer service , the best always .

June 15, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

We're so happy we can be there for you! We appreciate your trust and we hope to continue providing you with the best crypto experience.

Rated 2 out of 5 stars

BitOasis is generally decent but…

BitOasis is generally a decent app/website, but I've had issues with their depositing methods. Credit card deposits have never worked for me, and while customer service claimed they are working on it, there's been no improvement. Now, even wire transfers are failing, and I've been trying to resolve this with customer service for two days.

The removal of their customer service chatbox is a step in the wrong direction, making issue resolution less efficient. Despite these problems, I stick with BitOasis due to poor alternatives like Rain and CoinMena. I hope BitOasis improves its customer service and fixes its depositing methods, especially for users outside the UAE like myself in Qatar.

June 4, 2024
Unprompted review
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Reply from BitOasis

We sincerely apologize for any inconvenience this may have faced.
Our support team is tailored to provide the best service to our community and we're constantly enhancing our platform and providing our users with the best trading experience and your feedback is essential for us to do so.
Please reach out to us through Social Media, and we would be happy to assist you as a top priority and address any of your concerns.

Rated 5 out of 5 stars

Best crypto axchange in uae till now

Best crypto axchange in uae till now. Evrything works perfectly but sometime it have some glicthes but its ok. I have only one thing to say if u can make changes on it whenever we buy in pro market why it cant be like others to be on (orders) separately so we can know that how much is my profit and loss on that buy. Just i think u have to work on it to make it more perfect.

June 1, 2024
Unprompted review
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Reply from BitOasis

Thank you for your valuable feedback, Mhroom. We’re constantly working on enhancing our app and adding new services and features to provide our community with the best trading experience, and our feedback is essential for us to do so. Please reach out to us through Social Media, and we’d like to hear more ways how we could improve your experience.

Rated 5 out of 5 stars

Great

Great app and excellent customer support

April 15, 2024
Unprompted review
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Reply from BitOasis

Thank you! We're happy to be of service and have you with us. 😍

Rated 5 out of 5 stars

Makes crypto simple and easy

Makes crypto simple and easy to onramp and offramp your funds. Simple UI to buy and sell crypto

April 1, 2024
Unprompted review
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Reply from BitOasis

Thank you for your review Adhaan! We are glad you are enjoying the BitOasis experience. 🤩

Rated 1 out of 5 stars

There are customer service is very…

There are customer service is very unprofessional and make stupid mistakes.

April 12, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Hi there, we're sorry to hear that. Please get in touch with us through Social Media, and provide us with more details of the issue you're facing we'd be happy to assist you and address any of your concerns.

Rated 1 out of 5 stars

Don't even bother yourself...

The main purpose of any platform is trading right! they don't have that most of the time, the platform is frozen it is not functioning, simply you cant do anything all of the trade orders are stopped and this is not the first time when there is a bull run or the market goes up it suddenly become frozen, full of tech issues, i submitted my EID over 20 times and the system keep asking for a renewed copy! prices and fees are ridiculous, it is like a daylight robbery, steer away and take your investment somewhere else

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

The platform is broken

The platform is broken. After trying to register for many days, the customer support team - which is VERY RESPONSIVE - could not get the platform to accept my updated documents. Registration failed in spite of their best efforts. Again, the platform itself is broken, and makes me very leery of using it for trading since even registration is failing.

April 2, 2024
Unprompted review
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Reply from BitOasis

Hi there, we're sorry to hear that. Please get in touch with us through Social Media, and provide us with more details of the issue you're facing we'd be happy to assist you and address any of your concerns

Rated 5 out of 5 stars

Prompt response

I have good experience with Bit oasis since i open account with this exchange..

April 2, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you for your review Mohammed! We are glad you are enjoying the BitOasis experience.

Rated 1 out of 5 stars

Withdrawal issues

I still didn’t get my withdrawal money

I made withdrawal in 22 of march and they sent me email that I must wait from 3 to 5 business days now is the 7 day and still I didn’t get my withdrawal money,

I told them I want the sweft transaction but no answer

March 28, 2024
Unprompted review
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Reply from BitOasis

Hi Abdulrahman, this is quite unusual. However, sometimes we might face some delays from the bank's side.
Please get in touch with us through Social Media we'd be happy to assist you and address any of your concerns.

Rated 1 out of 5 stars

Avoid like the plague

Imagine your funds are being taken as a hostage, and they threatening you that you can only get them back if you agreed to conduct a video call sharing your screen and showing personal information like your whole payment history, your credit cards! Save your time and your money and look somewhere else

March 20, 2024
Unprompted review
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Reply from BitOasis

Hello Dear! We understand how this could be frustrating and we apologize for any inconvenience caused. However, as a regulated financial institution, we are obliged to conduct customer due diligence and validate the KYC records as well as to align with the policy enforced upon us by our banking partners for regulatory and compliance reasons. We assure you we're working on providing our users with a more easy and smooth verification process.

Rated 5 out of 5 stars

Best Customer Service

Best Customer Service! They made me Tier 1 quickly.

March 21, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you Ahmad! We're happy to be of service and have you with us.

Rated 2 out of 5 stars

Timing issue customer service work from…

Timing issue customer service work from 8am to 5pm if some one make a deposit or have an issue after 5 or on sunday no one can help i lost a lot because off this

March 16, 2024
Unprompted review
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Reply from BitOasis

Thank you for your feedback Talal! We’re constantly enhancing our platform to deliver the best trading experience! We have forwarded your feedback to the concerned team for review.

Rated 5 out of 5 stars

Great customer service the best

Great customer service
Very very helpful staff , that will go the extra mile to help . I am very happy client

March 15, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you for taking the time to write this review! We hope to always provide our beloved community with the best services.😊

Rated 5 out of 5 stars

Very sufficient and excellent customer Service

Very sufficient and excellent customer service. Full filled my need. Thanks to Whole BitOasis team for good care.

March 12, 2024
Unprompted review
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Reply from BitOasis

Thank you so much for your feedback Aslin! We're glad to hear that and we always hope to be up to your expectations.

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