I am an user of Bitoasis , it’s purely a scam , not at all friendly, you invest and they discontinue the altcoin and your money gets stucked and it’s hard to withdraw your money , so please be aware
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Bit Oasis. Initially an extremely positive experience. For months now, it's completely stalled, demanding KYC redo without completing the process. This issue is common among many users. I'm starting t... See more
Company replied
I bet this company is underwater and bankrupt. Get your money out before its too late. I'm glad I transferred all my crypto out of there months ago when they kept closing my requests without respons... See more
Company replied
The support team of BiOasis on whatsapp is simply outstanding. They are very clear in their requirements, doesn't waste time and the time taken to fix the issue is commendable. A special thanks to Fir... See more
Company details
Written by the company
BitOasis is the MENA region’s largest cryptocurrency exchange for Bitcoin and 60+ cryptocurrencies. BitOasis clients can trade using local currencies like AED and SAR!
Contact info
Dubai, U.A.E.
- help@bitoasis.net
- bitoasis.net
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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BitOasis has great customer support…
BitOasis has great customer support team. They are quick to respond any queries and lend their support. Having a great time so far.

Reply from BitOasis
I had a very good experience with…
I had a very good experience with support team “Sara”..

Reply from BitOasis
I had an excellent experience with…
I had an excellent experience with Bitoasis, thank you for your fast response,Great customer service , the best always .

Reply from BitOasis
BitOasis is generally decent but…
BitOasis is generally a decent app/website, but I've had issues with their depositing methods. Credit card deposits have never worked for me, and while customer service claimed they are working on it, there's been no improvement. Now, even wire transfers are failing, and I've been trying to resolve this with customer service for two days.
The removal of their customer service chatbox is a step in the wrong direction, making issue resolution less efficient. Despite these problems, I stick with BitOasis due to poor alternatives like Rain and CoinMena. I hope BitOasis improves its customer service and fixes its depositing methods, especially for users outside the UAE like myself in Qatar.

Reply from BitOasis
Best crypto axchange in uae till now
Best crypto axchange in uae till now. Evrything works perfectly but sometime it have some glicthes but its ok. I have only one thing to say if u can make changes on it whenever we buy in pro market why it cant be like others to be on (orders) separately so we can know that how much is my profit and loss on that buy. Just i think u have to work on it to make it more perfect.

Reply from BitOasis
understand my needs and resolve my…
understand my needs and resolve my queries fast

Reply from BitOasis
Makes crypto simple and easy
Makes crypto simple and easy to onramp and offramp your funds. Simple UI to buy and sell crypto

Reply from BitOasis
There are customer service is very…
There are customer service is very unprofessional and make stupid mistakes.

Reply from BitOasis
I started trading with Bitoasis since…
I started trading with Bitoasis since 2017, and till now they have been my favorite platform

Reply from BitOasis
Don't even bother yourself...
The main purpose of any platform is trading right! they don't have that most of the time, the platform is frozen it is not functioning, simply you cant do anything all of the trade orders are stopped and this is not the first time when there is a bull run or the market goes up it suddenly become frozen, full of tech issues, i submitted my EID over 20 times and the system keep asking for a renewed copy! prices and fees are ridiculous, it is like a daylight robbery, steer away and take your investment somewhere else
The platform is broken
The platform is broken. After trying to register for many days, the customer support team - which is VERY RESPONSIVE - could not get the platform to accept my updated documents. Registration failed in spite of their best efforts. Again, the platform itself is broken, and makes me very leery of using it for trading since even registration is failing.

Reply from BitOasis
Prompt response
I have good experience with Bit oasis since i open account with this exchange..

Reply from BitOasis
Withdrawal issues
I still didn’t get my withdrawal money
I made withdrawal in 22 of march and they sent me email that I must wait from 3 to 5 business days now is the 7 day and still I didn’t get my withdrawal money,
I told them I want the sweft transaction but no answer

Reply from BitOasis
Avoid like the plague
Imagine your funds are being taken as a hostage, and they threatening you that you can only get them back if you agreed to conduct a video call sharing your screen and showing personal information like your whole payment history, your credit cards! Save your time and your money and look somewhere else

Reply from BitOasis
Best Customer Service
Best Customer Service! They made me Tier 1 quickly.

Reply from BitOasis
Timing issue customer service work from…
Timing issue customer service work from 8am to 5pm if some one make a deposit or have an issue after 5 or on sunday no one can help i lost a lot because off this

Reply from BitOasis
Great customer service the best
Great customer service
Very very helpful staff , that will go the extra mile to help . I am very happy client

Reply from BitOasis
Very sufficient and excellent customer Service
Very sufficient and excellent customer service. Full filled my need. Thanks to Whole BitOasis team for good care.

Reply from BitOasis
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