BitOasis Reviews 

451
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I am an user of Bitoasis , it’s purely a scam , not at all friendly, you invest and they discontinue the altcoin and your money gets stucked and it’s hard to withdraw your money , so please be aware

Rated 1 out of 5 stars

Bit Oasis. Initially an extremely positive experience. For months now, it's completely stalled, demanding KYC redo without completing the process. This issue is common among many users. I'm starting t... See more

Company replied

Rated 1 out of 5 stars

I bet this company is underwater and bankrupt. Get your money out before its too late. I'm glad I transferred all my crypto out of there months ago when they kept closing my requests without respons... See more

Company replied

Rated 5 out of 5 stars

The support team of BiOasis on whatsapp is simply outstanding. They are very clear in their requirements, doesn't waste time and the time taken to fix the issue is commendable. A special thanks to Fir... See more

Company details

  1. Cryptocurrency Service

Written by the company

BitOasis is the MENA region’s largest cryptocurrency exchange for Bitcoin and 60+ cryptocurrencies. BitOasis clients can trade using local currencies like AED and SAR!


Contact info

You should know

2.2

Poor

TrustScore 2 out of 5

451 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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2.2

All reviews

(451)

56 reviews in the last 12 months

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Rated 1 out of 5 stars

I was trying to withdraw alt coins like…

I was trying to withdraw alt coins like MANA and XRP using the iPhone App, does not work. Even on the desktop App, you cannot move any of the ALT coins without a hassle. Stay away and stick to Binance, larger, better and just superior now that Binance is in Dubai.

I would honestly stay away. Its really inconsistent and not reliable even though they have been around for quite a while.

Cheers.
O

March 6, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Hello Omar!
We sincerely apologize for the delay and the inconvenience you experienced due to the recent issue on our platform. We are constantly enhancing our app and providing our users with the best trading experience, and your feedback is essential for us to do so. We assure you that the issue has been resolved previously. Thank you for your patience and understanding. Should you have any further concerns or feedback, please don't hesitate to reach out to us directly.

Rated 5 out of 5 stars

Supportive

Due to relocation, I couldn’t access to my wallet because of expired phone number.
The staff was very supportive to fix the problem and I could successfully move my asset to my current wallet.
Recommend!

March 4, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you for taking the time to share your feedback. We're so happy we can be there for you! 😊

Rated 5 out of 5 stars

I really like BitOasis the Pro trading…

I really like BitOasis the Pro trading platform allows me to place a predictive buy and wait and see. Often I can the tokens over night once USA begins trading, allowing me to get a better rate than the market rate at the time I placed my order. It works very well. Also I noticed they added a suggestion I gave about “Your Portfolio” to see its change. Great work from the BitOasis team.

February 22, 2024
Unprompted review
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Reply from BitOasis

Thank you Tracy for your review! We are glad you are enjoying the BitOasis experience.

Rated 4 out of 5 stars

Best and legit crypto exchange service…

Best and legit crypto exchange service in UAE with best rates but four stars only bcuz they don't much crypto currencies to play it

February 14, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you Asif! 😊
We're constantly working on adding new tokens to our platform to provide our community with the best crypto experience. Keep an eye out!

Rated 5 out of 5 stars

I had a great experience upon…

I had a great experience upon submission of query, immediate response received from customer care

February 1, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you for taking the time to share your feedback. We're so happy we can be there for you!

Rated 5 out of 5 stars

Nice

Nice for experience

January 30, 2024
Unprompted review
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Reply from BitOasis

Thank you! 😊

Rated 1 out of 5 stars

Misleading Communication: You promote a desposit in KD while no trading is enabled in KD

You promote and enable a deposit in KWD. After making a deposit of KWD1000 back on 12 Jan 24. I was unable to do a trading transaction to buy bitcoin, a sign pop up that I don't have enough balance. After emailing help@bitoasis several times and waiting for 2 weeks, I was informed on 29 Jan By Mr Taher that I have to try to pairing the coins with KWD.
After Reply back to Mr Taher with a screen shot that all digital pairing are in Dhs or USD (which am familiar with). He replies back that after further checking it appears the pair KWD-BTC is only available in Lite.

However he offered me a solution to withdraw the KWD 1000 back to my account and re-deposit in AED.

When I informed him to refund me the 5% you charged me for my Credit cards deposit amounting to KD 50 and to waive the KD6 for withdrawal fees. He replies back that there has been miscommunication from his side which he sincerely apologizes for it.
However my request of refund will not be possible.

Why as your customer since July 2019 should I bare the consequence of a wrong communication from Bit Oasis and pay for fees , I am not supposed to.
Why do you enable a KWD deposit while I can't trade in KWD.
Last Point is the profit am supposed to earn since I tried several times to set a trade to buy bitcoins as limit price of Dhs 150,000 while today Jan 30 the price is around Dhs 159000. (check on you system).

Sincerely
Dany Bazzi

January 12, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Hi Dany! We sincerely apologize for any inconvenience this may have caused. However, as you have been advised by our team, you may trade using Lite with no issues. Please let us know if you need any further assistance.

Rated 5 out of 5 stars

I open ticket and they respond me in…

I open ticket and they respond me in 24hrs.. And solve my problem
Thank you team

January 22, 2024
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you, Waqar! We are glad to hear that, and we hope to keep providing you with the best service.

Rated 5 out of 5 stars

quick

quick, prompt and efficient response and service from the team

December 22, 2023
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you! We are glad to hear that, and we hope to keep providing you with the best service.

Rated 1 out of 5 stars

BitOasis is garbage.

I registered, completed Tier 1 verification, and successfully transferred crypto to BitOasis. However, my attempt to deposit funds from a linked bank account resulted in my account being locked. Despite confirming it wasn't a bank issue, the first-level support proved ineffective. After escalation, a BitOasis representative called, stating my Tier 1 verified account was locked without a clear explanation. They insisted on a video chat for verification, offering no alternatives. Refusing video chat, my account remains locked, rendering funds inaccessible. I find this platform unreliable and won't use it again.

December 23, 2023
Unprompted review
BitOasis logo

Reply from BitOasis

Hi Adam! We understand how this could be frustrating and we apologize for any inconvenience caused. However, this is an added security measure we apply to withdrawal requests from newly verified users, as our team needs to review withdrawal details before processing withdrawal requests to ensure the safety of your funds. Be sure that any of the verification procedures we may take are only to ensure the safety and security of our users. Please reach out to us through Social Media, and we would be happy to assist you as a top priority and address any of your concerns.

Rated 3 out of 5 stars

BitOasis has all potential to be MORE…

BitOasis has all potential to be MORE THAN EXCELLENT. however current service is slow, which raised few concerns about transparency

December 22, 2023
Unprompted review
BitOasis logo

Reply from BitOasis

Thank you for your valuable feedback, Zahi. We’re constantly working on enhancing our app and adding new services and features to provide our community with the best trading experience, and our feedback is essential for us to do so. Please reach out to us through Social Media, and we’d like to hear more ways how we could improve your experience.

Rated 4 out of 5 stars

Reply immediately any enquiry

My issue was I can not deposit the fund in my wallet.
With the help of team of BitOasisGCC it’s done thanks

December 21, 2023
Unprompted review
BitOasis logo

Reply from BitOasis

We're glad to hear that! Thank you for taking the time to share your feedback and we hope to continue providing you with the best crypto experience.

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