Bitrefill Reviews 2,705

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I started using Bitrefill after Binance Card was terminated in EU. I was a bit skeptical in the beginning, as crypto card services can be a struggle. Bitrefill has been a great surprise. The service... See more

Company replied

Rated 3 out of 5 stars

The cards (Visa) come through but are denied sporadically. Although Bitrefill do respond fast, the responses are useless and palm them off on whatever provider they use to generate the card. Authorize... See more

Company replied

Rated 5 out of 5 stars

I was a little hesitant because this is the first I have ever used bitcoin to purchase anything, but it was absolutely the easiest thing to do! Bitrefill makes the transaction smooth and fast!!

Company replied

Rated 5 out of 5 stars

I had a great experience with this service! Everything was fast, smooth, and very efficient. The process was simple and didn’t take much time at all. I really appreciate how quick and reliable the ser... See more

Company replied

Company details

  1. Online Marketplace
  2. Cryptocurrency Service
  3. Gift Shop
  4. Internet Shop
  5. Phone and Internet Service

Written by the company

Bitrefill is the ultimate platform for using crypto in everyday life since 2014. With payment methods including bitcoin, ethereum, solana, polygon, and more, you can choose from over 10,000 gift cards around the world, pay bills, top-up mobile phones, and even use the Lightning Network for fast, low-cost bitcoin transactions. Operating in 170+ countries, we make crypto easy to live on globally.


Contact info

You should know

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best experience in the world

I was pleased with how simple it was and that even if a person has a problem, it can be solved easily and well.

January 28, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hey Lukas, thanks for the review! While we do out best to avoid issues, we are ALWAYS available to sort it out.

Rated 5 out of 5 stars

I purchased a gift certificate

I bought a gift card, but the one I received was for a duty-free shop, so I couldn’t use it at all. I contacted support without high hopes for a refund, but they processed it super quickly and gave me a full refund right away—I was really impressed and grateful!Because of this great experience, I feel like Bitrefill is a much more reliable company. They don’t just focus on selling products; they genuinely care about the customer and handle issues sincerely from our side. Highly recommend—thank you so much to the entire support team!

January 28, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi! We're sorry to hear you had an issue. Thanks for bringing it to our teams attention so we could correct it. We always want to do right by our customers. Pura Vida!!

Rated 5 out of 5 stars

Best way to turn crypto into real-world purchases

been my go-to ever since whenever I need to purchase something with crypto.

The process is seamless and straightforward when converting crypto into real-world value without verification or unnecessary questions is exactly what I look for. It’s a great alternative to using centralized exchanges and makes spending crypto actually practical.

Overall, Bitrefill has been extremely reliable and easy to use. The only thing I’d love to see in the future is eSIMs that include a phone number instead of data-only plans. Other than that, I’ve had nothing but positive experiences.

January 27, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Yukki, thank you SO for the review and feedback! We are in the final stages of bringing the phone number feature to our eSIMs, with the goal of releasing it in the next month or two.

Rated 5 out of 5 stars

Excelent all

Excelent all, just say that annoys me how much it takes to reveal de code from a gift card, appart from that, perfect 👌🏼👌🏼.
And it accepts belo, so I can buy so cheap here 😝

January 26, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Para, you bring up a valid point and it's something we are working on improving. Thanks for the feedback!

Rated 4 out of 5 stars

Trust Bitrefill

You know, I had a problem with my transaction in the first place but with the help of bit refill stuff we solved the issue together after few emails, thank you Bit refill.

January 20, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Thanks for sharing! We know these mistakes happen & we will do everything possible to resolve it quickly ☺️

Rated 1 out of 5 stars

It's a waste

It's a waste
Pure scam they give used cards when you buy on higher amount

I was using it since few weeks but they were of low amount gift cards so it worked fine for me

But when I bought 60$ gift card it says it's already redeemed and it says it's invalid

There's no coustomer support they ignore your emails and it's a pure scam
Kindly never ever buy any gift card from this platform if you're going to buy of more than 10$

Only buy less amount gift cards
I'm in a loss now I don't want anyone else to be in loss

this platform is a scam

January 24, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Chad, we hate to hear you had a negative experience. Our support team would be happy to help you. If you have a ticket open with us please update it so we can help you quickly. If you haven't opened a ticket please do so here https://help.bitrefill.com/hc/en-us/requests/new

Rated 5 out of 5 stars

I've never had any problems with Bitrefill.

I've never had any problems with Bitrefill. Over the past couple of years I've bought maybe around $3000 of eBay and Amazon gifts cards, usually a few hundred USD at a time. I always pay with Bitcoin and I've never had any issues at all. The gift cards have all worked perfectly.

January 20, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Joe, thanks for being a long time customer of ours and for leaving your review!

Rated 5 out of 5 stars

Awesome experience

Awesome experience. I enjoy playing and for gift card. That’s wonderful
Thank you
Jan m b

January 22, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

We love to hear it Jan! Thanks for the feedback!

Rated 5 out of 5 stars

Quick

Quick, and easy to pay. Loads of available crypto to choose from too.

January 22, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Joris, thanks for the review!!

Rated 5 out of 5 stars

Quick and Easy

Very straightforward. No hiccups on the process. Thanks!

January 22, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Thanks for the review Rafli!

Rated 4 out of 5 stars

First time using

First time using, was pretty straight forward

January 21, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Lottie, thanks for sharing your experience as a first time user. We would love to know how we could improve!

Rated 5 out of 5 stars

Bought an eSIM on my last day in Japan…

Bought an eSIM on my last day in Japan as backup after my original eSIM expired, however it did not work maybe because of some setting. However I applied for a refund which they did process fast! Thank you!

January 16, 2026
Unprompted review
Bitrefill logo

Reply from Bitrefill

Hi Stephen, we're sorry you had a poor experience with our eSIM. Nothing worse than feeling stranded especially when traveling. You did the right thing by reaching out to our support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look