Bizbozbaby Reviews 

DISGUSTING! After calling numerous times on Monday I received a call back telling me my pram had been sent out and will be with me by the end of the week. Thursday I then had an email to say they had seen my trust pilot review and issued me a refund instead. Meaning they lied to me on Monday! DO NOT USE THIS COMPANY

Ordered pushchair and extra seat on 25september 2023 and was told it will be delivered with in 7to10workingdays and pushchair was delivered on oct5 and extra seat never arrived called lots of time but never received call .email a lot aswell and been advised to wait 7to10 working days again and now after waiting for more than month extra seat is still not available and was told to order from another place .I will never ever order anything from bizbozbaby. You should never sell stuff if you don’t have in stock wasted our time for nothing .I would have never accept the stroller if the extra seat wasn’t available such a disappointment.I want to return everything and never order anything from BIZBOZBABY .

We ordered a kitchen for our son and accidentally broke two of the parts. Biz boz baby handled this amazingly with the supplier and were incredibly responsive. We are really pleased with the purchase and after service.

Very bad or even non existent customer service

I ordered some Cam Cam nursery furniture from Biz Boz Baby as after having researched online it was the most competitively priced. There have been several problems with stock/delivery (all at the fault of Cam Cam and NOT the shop) but the customer service from this shop has surpassed all expectations. They have gone out of their way to rectify problems promptly and have always kept me updated at every step of the way. I am so glad I ordered with them. They are a small business run by mums and that shines out from the way they treat their customers. Couldn’t recommend more highly.

I ordered the Inglesina quid 2 stroller. I received a very apologetic email stating that the colour I wanted had been discontinued. I was offered another colour, a full refund or if I was willing to wait they would try and source one for me as manufacturers often hold some back. I chose the latter.
It took a few weeks but I was patient and kept up to date via email and phone throughout and the stroller arrived today.
Great company and product.

Attempted to order a pram through this website and it was shambles, from ordering to no email updates of what was going on, having to call up to gain any information on what was going on, ended up cancelling the order in the end due to needing the pram sooner rather than later, felt like there was going to be a continued delay through the whole process.

I am incredibly disappointed with the service. I ordered a rocker eight weeks ago and am yet to receive it. I was not told the product was out of stock until days after ordering, and I’ve been promised it is back in stock and will be delivered multiple times since but I am yet to receive it. My last few emails also haven’t received a reply, despite the customer service team being incredibly helpful the first couple of weeks after ordering.

Delivered within 10 working days my cybex baby car seat and Isofix car base. No complaints

Great company. Delivery was great and lovely range!

The store is very good and trustworthy.
When I got trouble with the pushchair from the shop, they always supported me to get new one from the maker.
Thank you so much!

First time buyer excellent service no problems at all will use again

Placed an order for an item in March and later received an email to say it wouldn’t be in stock until the end of April and that it would be sent next day delivery. I agreed to keep the item on order but after hearing nothing by the beginning of May I chased again to be told it would be delivered by the end of the following week. That week came and went so I have emailed again asking for a refund or proof of despatch and have heard nothing back. Seems this is a current occurrence having read other reviews. It would be better customer service to state on the website that a product is out of stock before they take your money as I am now left out of pocket with no product and seems like I will struggle to get my money back to order elsewhere.

Ordered something with 3-5 days delivery. When I followed up after not receiving a shipping notification I was told they didn’t have any stock until the following week. With an apology and confirmation the product would be sent next day delivery in time for my holiday the following week I agreed to proceed with the transaction. Again I had to follow up and was told that the item was never delivered to them. So I’m now without said item for my holiday and have no time to purchase another. AVOID

Delivery took a while to arrive but that was ok because we bought well in advance of the baby being born. But then on first use, one of the bottles cracked!

Brilliant customer service, I bought my babies pram from Biz Boz and it has been the best one I've had! Adore the childrens furniture that can be upgraded to pre teens for my eldest

Excellent and efficient customer service.

I ordered a Charlie Crane Levo rocker. The order was dispatched quickly and was here in 2 or 3 days from ordering. The box had a hole ripped in it which was disappointing but luckily the item inside was fine.

Jo from the company went above and beyond to try and rectify a situation that was not her companies fault. Very grateful for all your help and excellent customer service.