BLACK+DECKER™ UK  Reviews 108

I bought a handheld Black and Decker vacuum cleaner 2 years ago, I didn't realise it was faulty I just thought it was rubbish so I hadn't bothered to return it, it's been sat in the cupboard. Recently I tried someone else's and it was really good so I realised mine was faulty. I emailed Black and Decker with my issue not even expecting a reply as the product was bought so long ago, but they were amazing and are sending me a replacement this week. I didn't even buy it from them and I didn't have to send the old one back. Impressed!

i bought a cordless lithium sweeper psa115b 2 weeks ago. firstly it wont let me register it. doesn't recognise product. it is rubbish, it doesn't say only hardfloors on the box so I bought it for my little caravan to replace an old other brand one. ther is no real pile on the carpet. despite having rotating brushes they do nothing, a) the bristles hardly protrude so why rotate b) also bristles are so fine they don't have strength to pick even a piece of dust that I put down deliberately. shop wont take it back because I have tried it and it is not defective. b&d wont even let me registerit. P.S THE ONE STAR RATING IS NOT TRUE BUT WOULDNT LET ME CONTINUE WITHOUT A STAR. SHOULD BE -5

If I had my way I wish I never bought a black and decker product. They give you extended warranty, for what? as they certainly don't want you to use it when their products break down. This is in reference to a fatmax 18v cordless drill, not cheap, just rubbish, not used as an industrial product maybe a couple times a week, not even very long use either. Their support to resolve the collection by their courier company UPS is abysmal, and their couldn't care less attitude as shown on 0257805, 0258430 refers, as they will always deny everything. As usual does this company deserve a 1 star rating, NO another minus would be appropriate.