Blackhorse Lane Ateliers Reviews 878

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the craftsmanship and durability of items like jeans and shirts. Many people also commend the staff for their helpfulness, knowledge, and friendly service, making the shopping experience pleasant and efficient. The free repair service is frequently mentioned as a significant benefit, extending the lifespan of their purchases. However, some customers noted a limited selection of styles for women, expressing a desire for more options in that category. Additionally, one reviewer experienced an issue with the cut length of their order, which was longer than agreed upon with the staff.

What people talk about most

Product

People report positive experiences with product, consistently praising the exceptional quality and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the exceptional quality of... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and genuine passion for their... See more

Service

Clients share positive opinions on service, consistently highlighting its high standard. Customers praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Blackhorse Lane went above and beyond in a way you don’t forget. They carefully repaired a treasured pair of 1980s 501s that belonged to a close friend who died of AIDS, and then quietly refuse... See more

Rated 5 out of 5 stars

Free repairs carried out extending the lifespan of my jeans and adding character. BLA lived up to their promise of free repairs. I’ve probably worn my jeans 400 to 500 times since purchase so although... See more

Rated 5 out of 5 stars

Bought my second pair of jeans from the shop in Soho, and couldn't have wished for a better experience. The jeans are great, the service is friendly and helpful, and the length was adjusted in the ti... See more

Rated 5 out of 5 stars

Quality products. I still wear every pair that I have bought over the last 10 years, also partly to do with the free repairs. Customer service is also excellent. Quintin noticed I had a pair in for re... See more


Company details

  1. Jeans Shop

Information provided by various external sources

We make & sell selvedge & raw denim jeans in our London atelier - with a focus on sustainability, community, & unmatched quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

878 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great products and very helpful staff

Staff were very friendly, knowledgable, and helpful choosing the right style, size, and length, which can be tricky as raw denim is quite stiff and takes time to break in and fit properly. It was great to see the different stages the denim goes through displayed to get a better idea of what the jeans will look like further down the line. They are fantastically well made and the choice in style and cloth should cater for most physiques (if not, they have a bespoke service). Also, albeit not essential, the atmosphere in the shop is very relaxed and welcoming.

August 7, 2023
Rated 5 out of 5 stars

Not only are their products of a…

Not only are their products of a totally. amazing quality but the service goes above and beyond. I was given detailed and careful advice to ensure I got just the right match. There was no rush, no push to sell, but rather a pride in the product and the care to ensure I got the best jeans I possibly could. So pleased with the pair I finally bought, when I’d just gone in to browse.

August 17, 2023
Rated 5 out of 5 stars

Just right

From start to finish a perfect shopping experience. I’ve never spent this much on a pair of jeans so a little bit hesitant. Just the right balance of listening to me and offering advice and hey presto … after a 30 minute walk and coffee in KX new pair of jeans ready to go.

August 5, 2023
Rated 5 out of 5 stars

Super quality wallet and fast delivery

Just received my green BLA wallet, and couldn't be happier.
Great colour, superb workmanship, just exudes quality.
(And I only ordered it yesterday).
Just discovered BLA in the last few months and love their stuff; denim, shirts and accessories.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

At the price of these wares

At the price of these wares, I expect Savile Row levels of customer service and knowledge of the fabrics, professional fitting and a garment I enjoy wearing.
That’s what I got.

July 19, 2023
Rated 5 out of 5 stars

Brilliant service, both in person and online

Service from the team is amazing. Initially went in to be fitted with a pair of NW1s, they were more than happy to get me fitted and measured. I ordered the jeans online a few weeks later and couldn't be any happier. Advice from the team online have been great too, especially comparing the fit between the different models (picked up a pair of NW8 stay black shortly after its release and only to their advice I was confident to order them without trying them). There aren't many quality jeans manufacturers anymore and for them to be made locally in the UK makes it even more special!

July 31, 2023
Unprompted review

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