Black Sheep Utilities Reviews 382

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I'm extremely impressed with the service we've received from Black Sheep, particularly from Alice Labbett. We have been working on an extensive refurbishment project, which involves close coordinatio... See more

Rated 1 out of 5 stars

We have repeatedly requested this company not to call us. They just laugh. Latest scam attempt is, following a call when we yet again said we were not interested, for them email us requesting a 'pe... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company, especially Jack Elvin. It's rare these days to find someone who is so ethical, friendly, but professional AND who really knows his stuff! Will definitely use Black... See more

Company replied

Rated 5 out of 5 stars

Black Sheep requested an opportunity to quote for our business energy even though we are still in contract until November 2021. When our current agent heard of their interest in the account they... See more

Company replied

Company details

  1. Energy Supplier

Written by the company

Black Sheep Utilities Ltd is one of the UK's largest independent Business Utilities Consultancy's. Providing client-focused energy procurement services for businesses throughout the UK. Black Sheep Utilities is trusted by 1000’s of businesses large and small to deliver bespoke energy procurement solutions.


Contact info

3.9

Great

TrustScore 4 out of 5

382 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not deal with this company

I have had the misfortune to deal with Black Sheep Utilities resulting in a 5 year deal that could put us out of business they have negotiated for us a deal with British Gas that is 26% higher than we currently pay when there is deals about that are available on a 5 year deal that would have saved us 10% (Gazprom) on our current rate. They pressurised me at the time to do a verbal contract that I understand I cannot get out of!

February 3, 2021
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi,
Please can you confirm your company name or address so that I may look into your complaint.
Kind Regards
Louise Horscroft
Head of Customer Service

Rated 1 out of 5 stars

Very pushy, don't use.

Very pushy, used them once, never again, just let you know the best prices that suit them not giving you comparisons with other companies say on standing charges etc. Have written this review as despite yesterday telling them no interest in dealing with them ever again, sent me an email with their latest prices with an energy supplier I had told them that I did not want to deal with! You couldn't make it up!
I have passed on my details to Black sheep as requested but guess what? No response! No surprise!

January 20, 2021
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi Peter
So that I can look into your complaint, please can you provide me with your company name or address.
Kind regards
Louise Horscroft
Head of Customer Service

Rated 5 out of 5 stars

Very helpful

Very helpful in sorting out the companies energy renewals, Phil got he job done very quickly and efficiently thank you

January 13, 2021
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi Georgina, thank you much for your feedback. I will pass this onto Phil.

Rated 5 out of 5 stars

Blacksheep rang me about my mobile…

Blacksheep rang me about my mobile phone contract which was very good timing. They found me a deal that I was happy with and were very helpful through the process.

January 11, 2021
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi Phillip, thank you so much for your feedback. We are glad we could help save you some money.

Rated 5 out of 5 stars

Fair Trading

Black Sheep requested an opportunity to quote for our business energy even though
we are still in contract until November 2021.
When our current agent heard of their interest in the account they put forward a new three year 3 year deal starting Nov 21
slightly dearer than our present deal and advised us to take it. Black Sheep quoted
us a three year deal from Nov 21 saving by comparison usage £750 over three years.
Which we accepted
A Merrill Club Secretary

December 29, 2020
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi, thank you so much for your feedback. we are so glad we found you an amazing deal.

Rated 1 out of 5 stars

Very pushy

We have been bombarded with emails to sign an agreement despite never having solicited this companies' services - have tried to unsubscribe but still keep on receiving them.
We have decided to raise a complaint with the Information Commissioner!

December 20, 2020
Unprompted review
Rated 1 out of 5 stars

UNDERHAND/PUSHY TACTICS

UNDERHAND/PUSHY TACTICS
I have just received an email from Black Sheep via DocuSign with all my details filled in and stating "as discussed please sign the attached" I opened and read the document which was basically a permission letter handing them the rights to look after our utilities, I can confirm I have never spoken with this company or asked them to act on my behalf so you could understand my surprise in receiving this totally out of the blue request!

October 26, 2020
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi Tom,

Thank you for your feedback. I'm very sorry to hear this, you certainly shouldn't have received a permissions letter via DocuSign if you haven't spoken to any of our agents so I do apologise for this. If you could get in touch with us on 01273914000 we can ensure the DocuSign is cancelled and is not being resent to you.

Thanks

Sophie

Rated 4 out of 5 stars
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi Sonia,

Thank you for your 5* review. We are here to look after your business throughout the duration of your contracts. Your account manager will be here to help with any questions or queries you may have.

Here at Black Sheep we are genuinely outstanding in our field!

Kind regards,

Sophie

Rated 5 out of 5 stars

Always helpful

Everytime I have to update our energy contracts at work I feel confident that I am getting the best deal. All the staff are very friendly and helpful and explain how it works. Thank you

October 1, 2020
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi,

Thank you for your 5* review. We are here to look after your business throughout the duration of your contracts. Your account manager will be here to help with any questions or queries you may have.

Here at Black Sheep we are genuinely outstanding in our field!

Kind regards,

Sophie

Rated 1 out of 5 stars

Please accept a No

This company do not accept a No and keep hassling by using no id on phone calls - please accept No I do not want to deal with you.
A No means No however you try and fluff it up offering lower prices.

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Ellie from Black Sheep is a star

Ellie from Black Sheep is a star! Super helpful and efficient.

September 7, 2020
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi Roger,

Thank you for your 5* review. . We are here to look after your business throughout the duration of your contracts. Your account manager Ellie will be here to help with any questions or queries you may have.

Here at Black Sheep we are genuinely outstanding in our field!

Kind regards,

Sophie

Rated 5 out of 5 stars

Ellie Potter has been very helpful with…

Ellie Potter has been very helpful with everything we needed. Black Sheep Utilities are great

September 7, 2020
Unprompted review
Black Sheep Utilities logo

Reply from Black Sheep Utilities

Hi Harmony,

Thank you for your 5* review. . We are here to look after your business throughout the duration of your contracts. Your account manager Ellie will be here to help with any questions or queries you may have.

Here at Black Sheep we are genuinely outstanding in our field!

Kind regards,

Sophie

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