Black Steel Doors Reviews 72

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Recommended by our architect due to previous positive experience. The finished product is stunning (although as yet unfinished). The whole process and communication has been poor. Several delays due t... See more

Rated 5 out of 5 stars

We have specified products from Black Steel Doors for two projects now and are very happy with the results. The products are of an excellent quality, and the main contractor fed back how professional... See more

Rated 5 out of 5 stars

We spent months researching a very specific type of steel door, which is more prevalent on the continent but very tricky to find in the UK. We nearly gave up the hunt before we came across Black Stee... See more

Company replied

Rated 5 out of 5 stars

Black Steel has been absolutely amazing! I have exchanged my wooden external doors with steel bi-fold doors and they look marvelous. These doors bring so much light into my home and embellish my gar... See more

Company replied

Company details

  1. Home Improvement Store

Written by the company

At Black Steel Doors we are designers and manufacturers of Bespoke Steel Doors, Partitions and Windows. With a focus on High-End Residential development, architectural projects and Commercial Fit-out projects. Our doors and partitions can be designed for both Internal and External profiles, either creating the perfect Link between your exterior and interior or as a seamless partition between two rooms or office spaces. We Design, Manufacture and Install our doors bespoke for every project so get in touch today for a no-obligation estimate on your dream project. Features Include: Fire Rated Glass Acoustic Rated Glass Double Glazing available 20mm Internal Steel Profile Thermally Broken Profile W20 Steel Profile The ONLY Steel Bi-folding doors on the UK market If you are either a private client, project manager, property developer, architect or construction company then get in touch to find out how we can assist in your next project. info@blacksteeldoors.co.uk www.blacksteeldoors.co.uk 07943072186


Contact info

4.1

Great

TrustScore 4 out of 5

72 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

What a magnificent experience from…

What a magnificent experience from start to finish with this company. From the first phone call to installation completion. The 2 installers were polite, courteous and their attention to deal, was 1st class. My experience way exceeded my expectations.

July 19, 2022
Unprompted review
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Reply from Black Steel Doors

Hello Dan, thank you much for sharing your experience. We are very grateful and happy to hear that we have met your expectations. Best wishes

Rated 5 out of 5 stars

Amazing job!

Helpful and friendly, every step was carried out professionally and they kept me updated on all stages of my order. The fitting went very smoothly and I am really pleased with my lovely new door!

August 24, 2022
Unprompted review
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Reply from Black Steel Doors

Hello Elena, thank you for leaving a review. We are glad to hear that you are happy with the doors. Best wishes

Rated 5 out of 5 stars

Great experience with Black Steel…

Great experience with Black Steel Doors. Found their company on Instagram and decided to get an estimate for my internal doors. It’s definitely worth the price and I can honestly say that their product is top quality. Service was great aswell, very straightforward and Matyas was very helpful. Very professional and reliable company.

Luke

August 22, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Luke, thank you very much for your review. We are pleased to hear that you are happy with the quality of our product as well as the service you have received. Best wishes

Rated 5 out of 5 stars

It has been a pleasure being a client…

It has been a pleasure being a client of Black Steel Doors – right from the start to the end, the service was nothing less than professional, punctual and the service team were incredibly thoughtful in their approach specifically to respecting our privacy during installation and maintaining tidiness throughout. With most jobs there are always obstacles, however the team went above and beyond to find solutions and at all times were transparent and maintained a clear line of communication with us. The finishing product is of high quality, functional and has an incredible ‘wow’ factor. I would strongly recommend and will use them in the future if I have the opportunity to do so.

August 13, 2022
Unprompted review
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Reply from Black Steel Doors

Hello Suraj,

Wow, it warms our hearts reading such great reviews. Thank you so much. It has been an absolute pleasure for the whole team to work on your project. I personally saw it last week and it does look amazing. Great design and the white coulor fits perfectly in your home.

Best Wishes,

Rated 5 out of 5 stars

Black Steel has been absolutely…

Black Steel has been absolutely amazing! I have exchanged my wooden external doors with steel bi-fold doors and they look marvelous. These doors bring so much light into my home and embellish my garden. Ordering was straightforward and the doors arrived after 12 weeks. I really do recommend this company when you're looking for new beautiful doors.

Gemma Brown

August 6, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Gemma, thank you for leaving a review and your recommendation. We always try our best to meet our client's expectations. Best wishes

Rated 5 out of 5 stars

I love the sliding doors which have…

I love the sliding doors which have recently been installed in my home! They just give a finish look and make my living room look absolutely beautiful

August 4, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Wioleta, thank you for leaving a review, it is much appreciated and we are happy to hear that you love the doors. Best wishes

Rated 5 out of 5 stars

Front door replacement

Had my front door replaced in April. It took Black steel doors one day to do the job.Very happy with the service and quality of work. Highly recommended!!!

August 2, 2022
Unprompted review
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Reply from Black Steel Doors

Hello Andrzej, thank you for leaving a review. We are glad to hear that you are happy with the service you have received from us. Best wishes

Rated 5 out of 5 stars

worth the wait and the cost

We are very happy with our newly installed internal, magnetic-close doors. Communication with Black Steel Doors was excellent from sales through to design and installation. Professional, courteous, attention paid to every detail. Would highly recommend this company.

July 27, 2022
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Reply from Black Steel Doors

Hi Shannon, thank you so much for the kind words. We appreciate your review and are happy that you are pleased with the product and the service you have received. Best wishes

Rated 5 out of 5 stars

Very satisfied

From ordering, to delivery and fitting, the whole experience I had was perfect. The team was so helpful and friendly and my door was ordered and fitted in just a couple of months. Would definitely recommend to anyone!

July 25, 2022
Unprompted review
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Reply from Black Steel Doors

Hello Caroline,
Thank you so much for leaving such a wonderful review. We are glad you are happy with the experience. Wishing you all the best and enjoy your new doors. :-)

Rated 5 out of 5 stars

Louise

Louise

Absolutely beautiful doors. Highly recommend Black Steel.
I have searched for a company with steel doors for months before we started the renovation, saw couple online but when we visited the showroom the decision was made. The doors took 11 weeks for manufacture but it was worth to wait and we are so happy with the overall experience.

July 25, 2022
Unprompted review
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Reply from Black Steel Doors

Hi Louise,

Thank you for your review. We are so happy that you like the doors, it has been a pleasure working with you on your project. All the best.

Rated 5 out of 5 stars

Highly recommend

Highly Recommend!
Love the doors. They arrived sooner than I expected and the Black Steel team installed them perfectly. Michal, one of the installation guys had taken care of protecting the floor and surroundings which was very important to me as the floor is brand new. I can't thank you enough!

July 20, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Lisa,
You are most welcome. We are very happy that we met your expectations and you love the new doors :) we appreciate your kind words. All the best

Rated 5 out of 5 stars

While renovating our entire home and…

While renovating our entire home and building an extension we really wanted to include the Steel doors to lighten up our home, make it look modern and spacious. We have visited Black Steel Doors in their Wembley showroom and it has been extremely helpful to choose the perfect doors. We went with the external Bifold doors, sliding doors in the upstairs on suite and double doors with screen in our living area. Black Steel Doors were extremely good by updating us through the whole process and gave us all the information we needed for our building team. The overall experience was great. We are happy to share this experience as we think that the whole team deserves a big thank you, from our project manager to the coordinator and installation team they all did amazing.

July 10, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Kamil,
We can’t thank you enough for sharing your experience. It has been a pleasure working with you on your beautiful project. We hope that our doors fit in your home perfectly. Wishing you all the best.

Rated 5 out of 5 stars

100% reccomend Black Steel Doors !! Thank you guys!

We are over the moon with our external and internal doors that have been installed last week! The quality is just outstanding and the service we have received throughout could not possibly be better!! Really do recommend Black Steel Doors. Thank you so much guys!!

July 10, 2022
Unprompted review
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Reply from Black Steel Doors

Hi Daniel,
Thank you so much for the recommendation and kind words. We are very happy that you like our doors. The quality of our products and the personal service are the main focuses at our company, the whole team really does appreciate your review.

Rated 1 out of 5 stars

Black Steel Doors

The doors are very nice but I have been extremely disappointed with the service from Black Steel doors. They were more interested in their payment rather than me as a client. When the doors were not completed, I kept a really small amount of the original payment because I wanted them to finish the job. They made several phone calls to me about this tiny payment rather than finish the job. They were not concerned about client satisfaction which was disappointing.

April 13, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Patricia,

Thank you for sharing your experience, and we apologise for any challenges you encountered. We’re delighted to know you’re happy with the doors themselves but disappointed to hear we didn’t fully meet your service expectations.

At Black Steel Doors, we prioritise client satisfaction just as highly as our product quality, and we take your feedback very seriously. We’ve actively addressed the issues you raised to improve the way we manage projects and payment communication, ensuring every client feels valued and prioritised.

We would love the opportunity to discuss your concerns further and provide any additional assistance to fully meet your expectations. Thank you for helping us refine our service, and we look forward to welcoming you back in the future to a seamless, client-first experience.

Warm regards,

Rated 5 out of 5 stars

We ordered 3 double french doors and we…

We ordered 3 double french doors and we are very happy with the quality of the doors fitted. If you want doors that will last forever then you'll have to pay more and Black steel company gave us a very high quality product. In all couldn't be happier with quality and service .

April 2, 2022
Unprompted review
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Reply from Black Steel Doors

Hello Paolo,
Thank you for leaving a review and sharing your experience. It has been an absolute pleasure working on your project and we are glad that you’re happy with the results. Best wishes.

Rated 5 out of 5 stars

Kasia and her team were amazingly…

Kasia and her team were amazingly helpful from start to finish the quality of the end product is absolutely outstanding the doors Are great new addition to our new house and renovation thank you !!!!

April 2, 2022
Unprompted review
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Reply from Black Steel Doors

Hello Kerri,
Thank you so much for your review. We are happy that you like your new doors. Wishing you all the best.

Rated 5 out of 5 stars

Expensive but worth it!

Doors of this kind aren't cheap so I was understandably nervous about this project. I went with this firm predominantly because they have a small showroom in Wembley which at least allowed me to get a look and feel of the product. After lots of discussions and questions from me to the Sales team I eventually settled on a 2.4m x 2.4m french door with side panels. The result is beautiful. Only one day in but the product seems very well made and sturdy. The installation service also was fantastic. They broke a light in the process but immediately arranged for the replacement cost to be made-good. All-in-all I would definitely recommend this company, especially if like me you are thinking about paying the extra for real Crittall. The only one thing I would say is make sure you check your drawings properly before they begin making the door, to ensure it lines up with your expectations.

April 1, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Nevadeep,
Thank you for leaving a review. We appreciate your honesty, client satisfaction is a priority for us and we always tend to do our very best. Enjoy your beautiful doors. All the best.

Rated 5 out of 5 stars

Highly recommend Black Steel Doors

Highly recommend Black Steel Doors. We have just had our whole house including storey extension in black doors, french doors (single & double) and sliding doors - so a big job!
Ordering was straight forward, they were very knowledgeable and created a great design to replace our old doors.
Sales team (Mirek) and installation team did a great job , clean and tidy, turned up on time and coordinated with the other trades on site without any fuss.
They clearly know what they're talking about and I 100% trusted their advice.
I look forward to using them again on our next renovation, wouldn't go anywhere else now.
Thanks again Black Steel Doors

April 1, 2022
Unprompted review
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Reply from Black Steel Doors

Hi Diana,
We appreciate that you have shared your experience. Thank you so much for the kind words about our team. We always tend to do our very best and seeing such reviews brings us much joy.
Enjoy your new doors :) Take care.

Rated 5 out of 5 stars

Had 2 double doors installed

Had 2 double doors installed, the product is first class as were the installers. We are very pleased with the end result.

March 29, 2022
Unprompted review
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Reply from Black Steel Doors

Thank you for your feedback and the 5 star rating! We are glad that you are pleased with your experience and we hope that you purchase from us again!

Rated 5 out of 5 stars

Doors all sorted after a visit from Jack

A quick note to say that Jack came to fix my door mechanism. Lovely guy and the doors all sorted now.
Great experience -thanks all

March 28, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Mark,
Thank you for updating the review below. We hope that our extremely fast reaction to the issue made your experience better. As we mentioned to you when you raised the issue, the lock mechanism is under our warranty period for a year, which I hope is understandable. But we do appreciate the update. Best wishes.

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