The traditional oak 4 panel door we purchased feels strong and well crafted. The design is classic and suits our home. Installation guidance from customer service could be more detailed. Once fitted t... See more
Company replied
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We ordered from Internaldoors after some research. We found Jessics helpful and knowledgeable. We ahd 11 doors and they are now fitted - they have gretaly enhanced the look and feel of our home. The... See more
Company replied
We recently ordered a fire-rated oak internal door along with intumescent strips and fire-rated hinges for a home kitchen conversion project. The door itself is good quality — solid, well finished, an... See more
Company replied
The flush internal door we ordered fits perfectly with our modern interior. Customer service were friendly. Once installed, the door looks great and performs exactly as expected..
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Company details
Contact info
Unit 6, Marina Court, LE103BF, Leicester, United Kingdom
- 01455566566
- sales@internaldoors.co.uk
- internaldoors.co.uk
4.4
Excellent
528 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a solid pine ledge and brace…
I ordered a solid pine ledge and brace door, and it was exactly what we were looking for. The door looks great and the price was very reasonable. It fit perfectly into my frame without any issues. There was a small problem with the delivery date, but Jesica was very helpful and made sure the door arrived on time. I would be happy to order from them again.I ordered one of those solid pine ledge and brace doors and it is exactly what we were hoping for. Very nice looking door for very good price. The door fit into my frame very good with no issue, and for the problem I have with delivery date, Jesica was helpful in making sure the door I ordered arrive in time.Would be happy to order from them again.
February 19, 2026
Unprompted review
Reply from Internal Doors
Thank you so much for your lovely review 😊
We’re really pleased to hear that your solid pine ledge and brace door was exactly what you were hoping for. It’s great to know it fitted your frame perfectly and that you’re happy with both the look and the value for money — that’s exactly what we aim for.
We’re sorry again for the slight issue with the delivery date, but we’re glad Jessica was able to step in and make sure everything arrived in time for you. We’ll be sure to pass your kind comments on to her.
Thanks again for your support — we’d be delighted to help you again in the future!
The Team at Internal Doors
We recently ordered a fire-rated oak…
We recently ordered a fire-rated oak internal door along with intumescent strips and fire-rated hinges for a home kitchen conversion project. The door itself is good quality — solid, well finished, and clearly built to the correct standard. The accessories also felt durable and compliant, which gave us confidence once everything was installed.However, the experience wasn’t completely smooth. While the products are good, we struggled to get clear guidance on installation requirements for fire doors, particularly around what to look out for when fitting and the differences in fitting a fire door compared to a normal one. Customer service were polite but couldn’t provide detailed technical advice. For something as important as fire safety, clearer installation support or documentation would really improve the overall experience.
February 17, 2026
Unprompted review
Reply from Internal Doors
We’re really pleased to hear that you’re happy with the quality of your fire-rated oak door and the accompanying intumescent strips and fire-rated hinges. It’s good to know everything feels solid, compliant and up to standard once installed — especially for an important project like a kitchen conversion.
That said, we completely understand your comments regarding installation guidance. Fire doors do have specific fitting requirements compared to standard internal doors, and we appreciate that clearer, more detailed support would have made the process smoother. Your feedback is genuinely helpful, and we’ll be reviewing how we can improve the information and documentation we provide around fire door installation.
Thank you for your constructive feedback — it really does help us improve.
The Team at Internal Doors
The traditional oak 4 panel door we…
The traditional oak 4 panel door we purchased feels strong and well crafted. The design is classic and suits our home. Installation guidance from customer service could be more detailed. Once fitted though, the door looks fantastic and performs perfectly.
February 13, 2026
Unprompted review
Reply from Internal Doors
Thank you for your review 😊
We’re delighted to hear that you’re pleased with your traditional oak 4 panel door. It’s great to know you’re happy with the craftsmanship and that the classic design works so well in your home — they’re a timeless choice for a reason.
We also appreciate your feedback regarding installation guidance. We understand how important clear, detailed advice can be during fitting, and your comments will help us improve the support and information we provide going forward.
We’re really glad the door looks fantastic now it’s installed and that it’s performing perfectly. Thanks again for your feedback and for choosing us.
The Team at Internal Doors
The flush internal door we ordered fits…
The flush internal door we ordered fits perfectly with our modern interior. Customer service were friendly. Once installed, the door looks great and performs exactly as expected..
February 12, 2026
Unprompted review
Reply from Internal Doors
Thank you for your review, Rajiv 😊
We’re so pleased to hear that your flush internal door fits perfectly with your modern interior. They’re a great choice for a clean, contemporary look, so it’s lovely to know it’s worked out just as you hoped.
It’s also great to hear that you found our customer service team friendly and helpful — we’ll be sure to pass that on.
We’re delighted the door looks great and is performing exactly as expected. Thanks again for choosing us!
The Team at Internal Doors
Great product and great service
We ordered from Internaldoors after some research. We found Jessics helpful and knowledgeable. We ahd 11 doors and they are now fitted - they have gretaly enhanced the look and feel of our home. The doors are good quality and are excellent value for money. All concerned were friendly, helpful and efficient. We would most certainly recommend you to others. Thanks for a great product and great service
Liz and Pete
January 5, 2026
Unprompted review
Reply from Internal Doors
Hi Liz and Pete,
Thank you so much for your lovely review!
We’re delighted to hear that you’re pleased with your 11 new doors and that they’ve enhanced the look and feel of your home — that’s exactly what we hope for with every order. It’s great to know you found the doors to be good quality and excellent value for money.
We’ll be sure to pass your kind comments on to Jessica and the wider team. Friendly, helpful and efficient service is what we strive for, so your feedback really means a lot.
Thank you again for your recommendation and for choosing Internal Doors.
The Team at Internal Doors
Ordering Process
I checked my order by phone, which turned out to be very useful.
The staff are very knowledgeable and gave me the advice I needed to make the best decision, very helpful.
November 25, 2025
Unprompted review
Reply from Internal Doors
Thank you for your review, Steven! 😊
We’re really pleased to hear that calling to check your order was helpful and gave you the reassurance you needed. Sometimes a quick conversation can make all the difference when making a final decision.
It’s great to know our team were able to provide knowledgeable advice and help you choose the best option. We always aim to make the process as straightforward and supportive as possible.
Thanks again for your feedback — we truly appreciate it!
The Team at Internal Doors
Excellent customer service an amendment…
Excellent customer service an amendment to my order had to be made which was immediately actioned. Also Refund given immediately.
October 22, 2025
Unprompted review
Reply from Internal Doors
Hello,
Thanks so much for the great review! Really glad we could get that sorted quickly for you — we appreciate you taking the time to share your experience!
Kind Regards
The Internal Doors Team
Layla who we dealt with was very…
Layla who we dealt with was very informative and very helpful it made all the difference from getting the doors from here rather than other competitors
October 14, 2025
Unprompted review
Reply from Internal Doors
Hello,
Thanks so much for the lovely feedback! We’ll make sure Layla sees this – she’ll be pleased to know she made the difference. Glad you chose us for your doors!
Kind regards
The Team at Internal Doors
Excellent quality and exceptional service!
Excellent quality doors which were promptly delivered. I then had some issues with the install as it turned out I was going for a non-standard fit, Chloe and the team were exceptionally helpful, and despite it taking a whole lot of effort from both them and their suppliers to resolve, she persevered with tenacity and made sure I was able to get the additonal parts I needed. I'd imagine most other companies would've fobbed me off, so was delighted with the support I received, and cannot recommend them highly enough.
I have more internal doors to purchase in future when I hit phase 2 of my project, and there's no question I'll be coming straight back to them when I'm ready.
October 8, 2025
Unprompted review
Reply from Internal Doors
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re pleased with the quality of your doors and the service you received. Chloe and the team will be thrilled to know their efforts made such a positive difference to your project. We always strive to go the extra mile for our customers, especially when things get a little tricky, so it’s fantastic to know that perseverance paid off. We truly appreciate your kind words and look forward to helping you again when you’re ready for phase 2 of your project!
Thank you,
Internal doors team
Great customer service from Layla
Great customer service from Layla. Would have been 5 were it not for the payment system - rather than a simple direct payment I had to use a link which initially took me to gym membership at £59.99 a month.
Care needed when payment is attempted!
September 30, 2025
Unprompted review
Reply from Internal Doors
Hello
Thank you so much for your kind words about Layla — she’ll be delighted to hear your feedback.
We’re really sorry for the confusion with the payment link and completely understand how frustrating that must have been. We’ve since corrected the issue to make sure it doesn’t happen again.
Next time, we can also arrange a more straightforward payment option directly to avoid any hiccups. We truly appreciate your patience and your helpful feedback.
Kind Regards
The Team at Internal Doors
So many positive comments- great…
So many positive comments- great customer service (Layla), great products (the doors look amazing) and a really quick turnaround.
I would not even bother looking around for future projects
September 25, 2025
Unprompted review
Reply from Internal Doors
Hello,
Thanks so much for the lovely review. It's great to hear that you’re happy with the doors and the service. Layla will be chuffed to know she made a difference. We’d love to help you again when the next project comes around.
Kind Regards
The Team at Internal Doors
COULD NO FAULT THE COMPANY IN THE WAY…
COULD NO FAULT THE COMPANY IN THE WAY THEY SORTED OUT MY DELIVERY CHLOE IN CUSTOMER SERVICES WAS SO POLITE AND HELPFUL TO ME AND KEPT ME IN TOUCH ALL THE TIME IN HELPING WITH MY PROBLEM CANT THANK HER ENOUGH
September 22, 2025
Unprompted review
Reply from Internal Doors
Hi Sidney,
Thanks so much for your kind words! We’re really glad Chloe could help get everything sorted smoothly for you. We’ll make sure she sees your lovely feedback – it’ll make her day!
Kind Regards
The Team at Internal Doors
Poor quality and experience
After buying 8 doors from this company we found one damaged at point of fitting The company refused to own this problem after a number of emails later 20 pound refund or discount given. When ordering the replacement new door to match the rest in the house, a charge of 40 pound delivery what a kick in the teeth when the original order was free delivery due to value. New door has been delivered removed the packing to find this door also has two areas of damage. This company has no care about the product quality sent to you or any consumer rights once they have your well earned money.
September 17, 2025
Unprompted review
Reply from Internal Doors
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your order.
Your original door was reported as damaged approximately 70 days after delivery. Unfortunately, as we ask all customers to check and report any problems within 48 hours of receipt, we weren’t able to assist. We provide our goods in clear packaging to assist with the inspection of the products.
To help, we did offer a goodwill contribution towards any replacements, as our aim is always to try to support our customers where possible.
We’re especially sorry to hear that your new order also arrived with damage. On this occasion, I can see our team responded straight away and have offered to arrange a replacement and that you are in talks with them.
Kind regards,
The Team at Internal Doors
House refit
Layla Baler was great to deal with very patient and knowledgeable.
September 16, 2025
Unprompted review
Reply from Internal Doors
Hi Gordon,
Thanks for taking the time to pass on your feedback. We are pleased to hear Layla could help you with your oak purchases.
Kind Regards
The Team at Internal Doors
Disappointing they sent the wrong doors…
Disappointing they sent the wrong doors when I specifically emailed sales to make sure the correct size is sent but still could not get it correct. Contractor had to be cancelled to install doors due to incorrect size.
Now I will have to wait another week before delivery if correct doors arrive.
September 5, 2025
Unprompted review
Reply from Internal Doors
Hello,
Sorry to hear about this. We’ll look into it right away and be in touch to get it resolved.
Kind Regards
The Team at Internal Doors
5 star service for Layla today
5 star service from Layla today! Patience and great customer service - thank you.
August 13, 2025
Unprompted review
Reply from Internal Doors
Thank you so much for your lovely review. I will be sure to pass this on to Layla.
Kind Regards,
Internal Doors
Delays, damages and poor attitudes
To start, I ordered a pack of skirting board (4 boards in total) and a set of architrave. Waited nearly 3 weeks for delivery after being told they were in stock to begin with, then there was a system issue due to a new IT programme which caused more delays. I requested my delivery back which was accepted and a refund issued, problem solved or so we thought. I waited the 3 hr timeslot for delivery and it didnt turn up. This was chased with the CS team who then advised it was delivered but had been delivered to our billing address instead of the shipping address. I arranged a van to collect this myself and once we had the order it was then we realised every single piece of skirting was damaged, white marks imprinted into skirting, multiple chips and the veneer not pulled over the back. Not one board usable. After contacting the customer service team a replacement was offered along with me requesting half my money back which was again issued. Great! Waited 5 working day for the 2nd delivery and once again each board damaged. I emailed to request a full refund and to collect the 2nd order. Where it stands now a weeks later, there has been no collection and still no refund. Internal doors are refusing to refund me until the collection has been made but don't seem to be in a rush to collect when the order has been here waiting for 6 days. I have dealt with J*** and W**** and both have had a poor attitude and dont seem to care in the slightest. Chloe has been dealing with my complaints, lovely and helpful but doesn't leave my complaint with any colleagues when going on annual leave which further delays my outcome. I am currently awaiting a manager call back. Update- no outcome from the manager callback but the skirting was picked up eventually on the 7th working day. Full refund was provided which we didnt receive till the week after
August 21, 2025
Unprompted review
Reply from Internal Doors
We are extremely sorry to hear about the delays and issues you've experienced with your order. We completely understand how frustrating this must have been, especially after multiple delivery problems and receiving damaged goods not once, but twice. This is far from the level of service we aim to provide.
We genuinely appreciate your patience and understanding while our customer service team worked to resolve the situation. Please be assured that Chloe did inform the team of your case before commencing her annual leave on the 31st of July, and your issue has continued to be worked on and investigated since then.
We are sorry that your experience with some of our team members has not been satisfactory. This feedback has been noted and will be addressed internally. Your request for a refund and collection should never have taken this long to complete, and we understand how important it is to get this final step resolved promptly.
Once again, we sincerely apologise for the inconvenience and stress this has caused and thank you for bearing with us during a time of transition with our systems. Our team is actively working to bring this matter to a full resolution as quickly as possible.
Kind regards,
Internal Doors
Fantastic Service That Made a Difficult Situation Easier
I recently ordered a set of internal French doors, and while one of the doors unfortunately arrived with a small chip and some paint missing, I was really impressed with the customer service throughout the entire process.
From the point of order through to delivery, every team member I spoke with at Internal Doors was professional, helpful, and genuinely went above and beyond to support me. Although I was hoping for a slightly higher refund due to the issue, I appreciated the quick and respectful communication I received, which made the situation feel much easier to manage.
Special thanks to Chloe for her rapid response and for coordinating everything so efficiently, and to April and Tegan at Deanta for their support behind the scenes. Sometimes it's not just about the product, but the people who help resolve problems and in this case, they really showed how much they care about customer satisfaction.
Thanks again to the team your efforts made a real difference!
July 22, 2025
Unprompted review
Reply from Internal Doors
Thank you so much for taking the time to leave such a thoughtful and balanced review.
While we’re truly sorry to hear that one of the doors arrived with a small chip and some paint missing, we’re very glad that our team could help turn the situation around for you. We understand how disappointing it can be when things aren’t perfect, and we really appreciate your patience and kind words about the service you received.
We’ll be sure to pass on your thanks to Chloe, April, and Tegan — they’ll be thrilled to know their efforts made a positive impact. We’re proud of our team and their commitment to customer care, and it’s always rewarding to hear when that’s been recognised.
Customer Service Team
Internal Doors
Poor service
Door arrived damaged and also had build faults. Company declining to offer help, replace or refund.
July 14, 2025
Unprompted review
Reply from Internal Doors
Hi, we are so sorry to hear this. We have policies in place for different timelines and how the damage occurred. If your damage falls outside of these categories, we would be more than happy to help. Please send us an email or give us a call.
Kind Regards,
Internal Doors
Prompt and effective response
Prompt and effective response. Always welcome
July 8, 2025
Unprompted review
Reply from Internal Doors
Thank you so much for your kind reply. I will pass this over to the team :)
Kind Regards,
Internal Doors
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