Black Steel Doors Reviews 72

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Recommended by our architect due to previous positive experience. The finished product is stunning (although as yet unfinished). The whole process and communication has been poor. Several delays due t... See more

Rated 5 out of 5 stars

We have specified products from Black Steel Doors for two projects now and are very happy with the results. The products are of an excellent quality, and the main contractor fed back how professional... See more

Rated 5 out of 5 stars

We spent months researching a very specific type of steel door, which is more prevalent on the continent but very tricky to find in the UK. We nearly gave up the hunt before we came across Black Stee... See more

Company replied

Rated 5 out of 5 stars

Black Steel has been absolutely amazing! I have exchanged my wooden external doors with steel bi-fold doors and they look marvelous. These doors bring so much light into my home and embellish my gar... See more

Company replied

Company details

  1. Home Improvement Store

Written by the company

At Black Steel Doors we are designers and manufacturers of Bespoke Steel Doors, Partitions and Windows. With a focus on High-End Residential development, architectural projects and Commercial Fit-out projects. Our doors and partitions can be designed for both Internal and External profiles, either creating the perfect Link between your exterior and interior or as a seamless partition between two rooms or office spaces. We Design, Manufacture and Install our doors bespoke for every project so get in touch today for a no-obligation estimate on your dream project. Features Include: Fire Rated Glass Acoustic Rated Glass Double Glazing available 20mm Internal Steel Profile Thermally Broken Profile W20 Steel Profile The ONLY Steel Bi-folding doors on the UK market If you are either a private client, project manager, property developer, architect or construction company then get in touch to find out how we can assist in your next project. info@blacksteeldoors.co.uk www.blacksteeldoors.co.uk 07943072186


Contact info

4.1

Great

TrustScore 4 out of 5

72 reviews

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Rated 1 out of 5 stars

Door handles don't work & it's not their fault!

Our doors were installed less than 18 months ago.

Now one of the handles doesn't work and they are saying it's not their fault.

And this is after they messed up the original delivery and installation.

March 9, 2022
Unprompted review
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Reply from Black Steel Doors

Dear Mark,

We appreciate your updated review. We feel that our customers deserve an explanation regarding this matter for future references, as we always tend to provide the best customer service. Hence why we have been giving you outstanding, quick replies since you have raised the issue.

The concern has been raised to our office stating that there is a problem with the door handle, our office suggested that it would be very useful if you could send us a video of the issue to give us a better understanding of the problem. From the evidence in the video that was sent to us, we discovered that there is no issue with the handle, but with the lock. We explained to you that the lock is covered by our warranty conditions for up to a year after the purchase of our product which is all well described in your warranty document. However, your warranty for the lock was not valid anymore due to the purchase being made over a year ago. In this case, we offered a new lock for our standard fee; we also advised that we are happy to provide the service of the new lock within 24 hours. As you insisted that we offer you a free service, the matter was raised to our CEO who personally explained that your warranty for the lock has expired. We do hope that you are happy with the service that we have provided and wish you all the best

Rated 5 out of 5 stars

Very good product and incredible hard…

Very good product and incredible hard working and detailed installation team making all the difference for a great result! We are very pleased with our new internal doors. Many thanks to the BlackSteelDoor team!

November 24, 2021
Unprompted review
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Reply from Black Steel Doors

It is always a pleasure to hear how our hard work is appreciated and makes our customers satisfied.

Rated 5 out of 5 stars

Excellent! From start to finish Black Steel Doors…

From start to finish Black Steel Doors were excellent. I’m so happy with the finished result. My door looks beautiful. I thoroughly recommend.

November 5, 2021
Unprompted review
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Reply from Black Steel Doors

We are so happy to hear that you are enjoying your doors. Anything else you need, please don't hesitate to reach out.

Rated 4 out of 5 stars

Good customer care but shop around first

Follow up: The team revisited the doors and replaced the seals. They will replace the door hooks in time. The seals (gaskets) we'll need to replace regularly, which I wish I'd known about but hopefully in time better solutions will be found. The company have been excellent in responding to these issues.

Second Edit: The doors have been installed for three years and issues persist. The seals have failed. The door hooks are pealing. The doors are not airtight and a cold spot. And it's all out of warranty.

Edit: I have updated the original review below because the company has worked hard to remedy the issues. The door is nearly airtight (we have to wait for the new rubber seals to bed in) and we can't see any water ingress. The customer service and desire to get it right has been fantastic. I still have question marks over the quality of the door but, as I have no other crittal style door to compare it to, it's difficult to make an accurate assessment. I'm not 100% satisfied as there are elements on the door like screws and locks that are not coated so the paint is chipping away exposing the silver metal underneath (this shows up in a completely black door). I would recommend you shop around first as it's not a small investment in price to make.

Original review: I chose this company over another one, which was similar in price, because of the reviews here and a genuinely pleasant sales experience. I wish I had not. From start to (not quite) finish the whole experience has been problematic and unnecessarily stressful as a result. It started well - the company made it very easy to purchase, the site survey went well but after the money was paid it all went downhill from there. Promised delivery dates rescheduled at the last minute, promises of the CEO contacting us (still waiting), and now we have a door that leaks (water is coming in at two points), isn't airtight (causing condensation problems), and a list of other snags (plus, now, damaged tiles from cutting metal to add to the list) that the company promises to do their best to fix but has failed to do so, so far. We are waiting for the team to turn up for the third time and they will be 3 hours late (again). I can't fault them for trying, the team do seem to genuinely care and are willing to try and sort out the snags but trying can only get you so far when you need a door to be air- and water-tight. Maybe this project is unusually glitchy but the fact remains I have purchased a product that isn't up to the sales pitch and the company hasn't yet put right. I expected better certainly from the reviews here and photos on their site. I'll update this review to reflect the final outcome.

October 29, 2021
Unprompted review
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Reply from Black Steel Doors

Hi Sarah, we are glad that the issues could be resolved and we look forward to working on future projects with you!

Rated 5 out of 5 stars

Great new internal back door in an an…

Great new internal back door in an an old cottage. Admired by all who see it. Easy company to work with and would use them again.

September 19, 2021
Unprompted review
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Reply from Black Steel Doors

Thank you and we hope to work with you again as well!

Rated 5 out of 5 stars

Fantastic from beginning to end!

Fantastic experience from beginning to end. All the staff we met & spoke to were amazing from Marta to Kasia to Daniel, Martin, Pavel and the installation team. Such a pleasure to deal with. The showroom is lovely & gives you a really good idea of the range of products on offer & what would suit your requirements. We are so happy with our internal French doors. Thank you! :)

September 13, 2021
Unprompted review
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Reply from Black Steel Doors

Thank you for the encouraging words, we hope you will enjoy the doors for years to come!

Rated 5 out of 5 stars

Excellent company & service

We spent months researching a very specific type of steel door, which is more prevalent on the continent but very tricky to find in the UK. We nearly gave up the hunt before we came across Black Steel Doors. We're so glad that we did.
The team were an absolute delight to work with, both pre-sale, during installation and post-sale. Knowledgeable, responsive and a high-quality end product. I wish all glazing manufacturers worked to this standard!

April 19, 2021
Unprompted review
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Reply from Black Steel Doors

Thank you for your feedback, we are glad that you could find what you were looking for at Black Steel Doors. We believe it is important to give our customers exactly what they need and that is why we work mostly with bespoke projects.

Rated 5 out of 5 stars

We love our doors!

We love our doors! We have both a Black Steel Doors internal bifold door and seperate sliding door. The quality of the workmanship is truly excellent and everyone agrees they are the centrepiece of our house renovation.
Everything was delivered efficiently and on time and the company was very accommodating.

April 19, 2021
Unprompted review
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Reply from Black Steel Doors

Thank you for the appreciation, we work hard to deliver only the best possible products to our customers.

Rated 5 out of 5 stars

Great product

Great product, workmanship and install. I had two sliding doors fitted. Absolutely love them and we have had some amazing compliments from everyone that has seen them.

I would recommend black steel doors if you really want the wow factor.

Mr B, Ascot

April 16, 2021
Unprompted review
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Reply from Black Steel Doors

It is our pleasure to serve you and we are happy to know that you are satisfied with our work. Thank you so much for your trust and support.

Rated 5 out of 5 stars

Excellent customer service combined…

Excellent customer service combined with top quality product. I could not recommend them more!

June 23, 2020
Unprompted review
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Reply from Black Steel Doors

Thank you so much! This is our pleasure to see that we are doing a great job.

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