Blackstone Solicitors Limited Reviews 56

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and helpfulness, making complex processes simple and stress-free. Many people highlight the excellent customer service, noting the team's efficiency, proactive communication, and quick response times to emails and inquiries. Reviewers appreciate being kept updated throughout their processes, with many feeling that the user experience was smooth and well-managed. However, some customers experienced issues with scheduling and availability, feeling that their time was not respected. A few other people also felt that their cases were unexpectedly dropped due to internal policy limitations, causing delays and added stress.

What people talk about most

Service

People report positive experiences with service. Many customers praise the excellent communication,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick replies and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight... See more

User experience

Clients share positive opinions on user experience. Many customers describe their experience as very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience purchasing our first home with Blackstone was absolutely fantastic! Navi was incredibly helpful and friendly. They were very quick with all of the paperwork for our purchase and kept u... See more

Rated 5 out of 5 stars

We used Blackstone Solicitors recently for the first time. We dealt mainly with two staff and they were both incredibly professional but also very approachable. What really struck us was how proactive... See more

Rated 5 out of 5 stars

I used Blackstone Solicitors for my house purchase and I cannot recommend them enough. I would like to give a special mention and thanks to Navi and Ada! They were so helpful and nothing was ever too... See more

Rated 5 out of 5 stars

Navi, Ada, Emma and Josh made our house buying process smooth, simple and stressful free. Constantly kept us in the loop of what was happening and we never had to chase them for anything they were alw... See more


Company details

  1. Law Firm

Information provided by various external sources

Blackstone Solicitors serves clients across the UK and the world, specialising in commercial litigation and property law. Call us on 0161 929 0121


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

56 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thank you Ada and Navi

I cant thank Ada and Navi enough for how amazing they have been for our first time purchasing a house. Ada would respond to my emails extremely promptly, we were kept up to date with every progress throughout the whole journey and they were extremely quick with our paperwork and legal documents. I will definitely be using blackstone solicitors in the future and would 100% recommend.

Thank you Ada and Navi!

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

Bilal was absolutely fantastic!

Bilal was absolutely fantastic! He was handed our company property purchase with quite a lot of outstanding actions and he progressed through the legal process with a determined approach.
The only reason I have not given a 5 star review, is because Blackstones didn't fully deliver the required service - I had to go and get SDLT advice from another lawyer which cost extra but this is not a reflection on Bilal's work.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had a great experience with Blackstones. Bilal Mirza dealt with my house purchase and I would highly recommend him. Bilal was responsive, proactive and meticulous, as well as being lovely to deal with. Thanks to Rachael Jenkinson and Joey Yu who were also great. Overall, a very positive experience.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Blackstone delayed my purchase by a month

I am a FTB purchasing a flat in a building that has five stories and therefore falls under the Building Safety Act 2022. When I enquired on the phone with Blackstone if they could do the conveyancing for a flat that fell within this Act, the woman on the phone confirmed they did.

A month after I onboarded with Blackstone my solicitor emailed me to say that unfortunately they can no longer do my conveyancing as it falls within the Act which they do not have insurance for. This is despite them confirming they could do it when I first onboarded and the fact they had the address of the flat I was looking at for over a month. A simple search on Google or Rightmove could've told them that the flat was in a five story block but clearly this basic check was not done.

I am a FTB and what is already an extremely stressful experience has been exacerbated and delayed by a month by this solicitor firm. I would not recommend them to anyone.

April 22, 2026
Unprompted review
Blackstone Solicitors Limited logo

Reply from Blackstone Solicitors Limited

Dear Katie,

Thank you for your feedback which is always valuable. We are sorry to hear that you are disappointed with your experience, especially with this being a first-time purchase and it was never our intention to dampen this experience for you.

I believe our Head of Conveyancing has since spoken to you and explained the situation. We apologise again for any confusion and any negative experience you felt you had. This of course would never be our intention for any of our clients.

Kind regards

Blackstone Solicitors

Rated 5 out of 5 stars

Special thanks to Navi and Ada

I had a great experience with this firm. Communication was great throughout, I always got quick replies and was kept in the loop at every stage, which made a big difference.

They were also very proactive in chasing both the seller’s and buyer’s solicitors, helping things move along much faster than expected. The whole process felt efficient and well managed.

A special thank you to Ada and Navi, I honestly can’t explain how responsive they were. Any time I had a question or needed an update, they were quick to come back to me and were always really helpful and reassuring.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

The team working on our house sale were…

The team working on our house sale were fantastic. Rachael, Joey, Maria and Josh. I can’t fault them. Communication was well done, fast, accurate. We had what can only be described as a painful buyer. The whole other side was painful including their solicitor from our point of view, but the team kept the ball moving forward. Highly recommend them. We would definitely use them again. In fact it’s our second time using Blackstone. 1st time to buy and 2nd to sell. They were excellent on both occasions.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Blackstone solicitors were amazing

Blackstone solicitors were amazing, they we fast, efficient and kept us informed all through the process. We had delays from the seller's solicitors but the team followed up and ensured the we got the responses we needed. I will recommend them 100%. Our thanks to Navi, Ada and Emma.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Could not have wished for better

We are so incredibly grateful to the whole team – we truly couldn’t have asked for a more seamless experience. Our mortgage went through in just under two and a half months, which exceeded all our expectations.

As first-time buyers, we had a lot of questions, but every single one was answered quickly and clearly. The team was always responsive, supportive, and reassuring, and we genuinely felt like we were in safe hands throughout the entire process.

The little personal touches once everything went through were the icing on the cake and made the experience even more special.

A very special thank you to Ada, who was absolutely brilliant from start to finish. We honestly feel like we wouldn’t have had the same experience without her.

Thank you all so much – we couldn’t recommend you enough!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

5* Service

I am writing to share my positive experience working with Kane Jones, now a qualified Corporate Solicitor, over the last few months during the sale of my business.

While I was initially hesitant about being assigned a trainee solicitor, Kane has been fantastic and is a credit to Blackstone Solicitors. Throughout the process, he was professional in his approach and provided excellent advice while consistently looking out for my best interests.

I will certainly be using Blackstone Solicitors for my future legal needs.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

First class solicitors

From start to finish the entire conveyancing team were professional and everything was dealt with in a timely fashion with the goal of driving the sale through and not letting the other solicitor just drift along.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

This morning I asked if a copy of an…

This morning I asked if a copy of an invoice dating from 2020 was available although I was unsure that a record dating back that long would still be available.
However, within two hours I'd been sent a copy of the document I'd requested.
Excellent service.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

A reactive, helpful conveyanced firm.

Blackstone Solicitors was extremely reactive and helpful throughout our first home purchase. They walked us through the process, and consistently helped to get the case to be progressed and completed as soon as possible. Definitely recommended.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, super proactive and always pushing to get things done either on time or before the expected date! absolutely fantastic, couldn’t recommend them enough!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Navi and…

I had a great experience with Navi and Ada. As a first-time buyer, I was worried about the process, but they made it very smooth. They were always on hand to answer my queries and responded to emails very quickly. The frequent updates meant I always knew what was happening next. I can’t recommend them enough!

February 13, 2026
Unprompted review

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