Black Tie Moving Services - MemphisReviews 

84
TrustScore 4.5 out of 5

4.6

2095 Exeter Rd, 38138 Memphis, TN, US


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Rated 5 out of 5 stars

My moving experience went smoothly because of Granderson and his associate (the son of owner). Not only were they gentlemen, they packed my antique furniture well and moved it 260 miles away in perfe... See more

Rated 3 out of 5 stars

The team that served my move were all professional, polite, and proficient. And they had a great team lead. So I was very disappointed when I discovered that they left me with a nonworking laundry... See more

Rated 5 out of 5 stars

You have the most professional guys, from Myron and Curtis to the other guys on their team. Respectful, kind, courteous, and they know how to pack....from glassware, to clothes, to metal, to garage i... See more

Rated 5 out of 5 stars

The movers were on time, they called ahead to advise time of arrival. They were polite, courtesy, & hard working. They got in & got out. We will highly recommend Black Tie Moving Services to anyone n


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Shipping Company

About Black Tie Moving Services - Memphis

Written by the company

Be confident in your mover; contact the experts at Black Tie Moving. Get your free quote today!
Local
Long Distance
Commercial
Specialized Moving
Storage Solutions

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

84 reviews

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1-star

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4.6

All reviews

(84)

406 reviews in the last 12 months

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Rated 5 out of 5 stars

They were on time

They were on time, hard working and careful of my things. I would definitely refer these three men and Black Tie to my friends.

August 17, 2024
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Reply from Black Tie Moving Services - Memphis

Thank you for the five star review, Becky!

Rated 2 out of 5 stars

The people that actually did the move…

The people that actually did the move were courteous and professional. My complaint lies in being overcharged. The move took four hours at the agreed rate of $185.00 per hour. However, I was charged almost $1600.00.

August 9, 2024
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Reply from Black Tie Moving Services - Memphis

We understand that an estimate is an approximate cost based on inventory given to the sales consultant, time it takes to perform the job safely, and many other nuances that come with moving and transporting inventory in a professional manner. We would love to discuss the details of your move and research the details of the concern. Let us know the best time to reach out to you and we will certainly do so

Rated 5 out of 5 stars

Fast

Fast. Nothing valuable broken.

August 10, 2024
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Reply from Black Tie Moving Services - Memphis

Thanks Ben for the five star review!!

Rated 5 out of 5 stars

Friendly and efficient

The movers did a great job and were easy to work with.

August 6, 2024
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Reply from Black Tie Moving Services - Memphis

Thanks for leaving this five star review!

Rated 5 out of 5 stars

Great customer service!

Great customer service!! Reasonable rates!

August 5, 2024
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Reply from Black Tie Moving Services - Memphis

Thanks Kim! We appreciate your review.

Rated 5 out of 5 stars

We had a few issues

We had a few issues, but they got professionally handled to our satisfaction.

June 24, 2024
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Reply from Black Tie Moving Services - Memphis

Thank you Les!

Rated 4 out of 5 stars

They left a bar cart and plant that we…

They left a bar cart and plant that we had to fit in my car and take to the storage area.

The plant was artificial and the bar cart contained on liquor.

July 27, 2024
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Reply from Black Tie Moving Services - Memphis

I am sorry about those items, Debby! We actually don't move live plants or liquor so that may be why those items were left for you. I am glad you had a great experience otherwise

Rated 5 out of 5 stars

Black Tie Moving in Memphis- Highly Recommend

Black Tie Moving in Memphis was fantastic! Professional , friendly and very careful to not damage furnishings when loading and again when unloading. Covered tables, wrapped dresser drawers- and moved a few antique pieces without a scratch or dent— highly recommend.

July 27, 2024
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Reply from Black Tie Moving Services - Memphis

Hey! Thank you so much for this positive review, Tammy! We appreciate you!

Rated 4 out of 5 stars

Great customer service

Great customer service, nice, professional workers! Although they gaughed a place in my doorway trim and didn't tell me about it and I found it after they left, they worked very fast!

July 27, 2024
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Reply from Black Tie Moving Services - Memphis

Hey Jill- please email claims@blacktiemoving.com so that we can take care of your doorway damage!

Rated 3 out of 5 stars

Excellent movers onsite/too few assigned to the job

The movers were **excellent** and efficient but the move understaffed and too few workers assigned for a whole-house move. Only two workers showed up with one truck, and others had to be called in for reinforcements and ended up having to make two trips back and forth with the truck. It was an unnecessarily very very long day. I have never used a moving company before, so if I move again I will definitely ask for clarification on how many trucks and movers will be assigned to the move. Rookie mistake!

July 20, 2024
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Reply from Black Tie Moving Services - Memphis

Hey! This is not our standard. We would love to discuss the details of your move and research the details of the concern. Please reach out to us at 844-920-2966, option 2 to speak to customer service.

Rated 5 out of 5 stars

Excellent Service

Our movers! Kantrelle, Cantrell, and Ethan were pleasant and easy to work with. They kept us informed throughout the process communicating about any questions and making certain when we arrived to our new home that all of the furniture and boxes were not only placed in the correct room, but even in the exact location in the room. Thanks so much for making our move easier and more enjoyable!

July 10, 2024
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Reply from Black Tie Moving Services - Memphis

Thanks so much for leaving this review! We appreciate you

Rated 2 out of 5 stars

Underestimated, 2nd Truck Needed, & Damage

The move was underestimated. It was an intrastate move, and someone should have come onsite to review. A second truck was needed, and the first one was overweight and needed to be partially unloaded. On the second truck my grill was never secured and apparently dropped.

June 21, 2024
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Reply from Black Tie Moving Services - Memphis

We understand that an estimate is an approximate cost based on inventory given to the sales consultant, time it takes to perform the job safely, and many other nuances that come with moving and transporting inventory in a professional manner. We would love to discuss the details of your move and research the details of the concern. Let us know the best time to reach out to you and we will certainly do so.

Rated 5 out of 5 stars

Very professional

The crew worked beautifully together and made my move from Memphis to Nashville problem free. They always went the extra mile to protect my valuables. I could not believe how efficiently they moved. A shout out to: Braxton, Tay, Laxavier, Isiah, and Terrance.

July 12, 2024
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Reply from Black Tie Moving Services - Memphis

Hey Carrie! Thanks so much for the positive review. We appreciate you!

Rated 4 out of 5 stars

I would recommend Black Tie Moving Services

Making an appointment was easy; phone personnel were helpful. The young men who did the moving were pleasant, hardworking and seemed to work well together. They were eager to place furniture where I wanted it and kept a positive attitude. I appreciated their professionalism.
There were some nicks and dings to furniture and a drawer that won’t open/close properly as well as a few places on walls but I didn’t report these as I had not taken before/after pictures.

June 12, 2024
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Reply from Black Tie Moving Services - Memphis

Hey, thank you for the feedback! I am glad you overall had a great experience. I will pass the notes on to our team so that we can better serve you next time! If you would like us to take care of damages please email claims@blacktiemoving.com

Rated 4 out of 5 stars

Do not trust the estimate

The movers were on time, diligent and pleasant to work with during the move. They wrapped my furniture and handled everything with care. My only concern was that I never received any written confirmation of the move and I was not able to note or prove any damages.

June 7, 2024
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Reply from Black Tie Moving Services - Memphis

Hey, I am glad your experience with the movers was positive. I wonder if our emails went into your junk folder! We send out five emails prior to the move. I am sorry if you did not receive them.

Rated 5 out of 5 stars

5 star experience

Fast, friendly, careful and great time management 😊

June 2, 2024
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Reply from Black Tie Moving Services - Memphis

Hey Lucy! Thanks so much for leaving this positive review. We appreciate you!

Rated 5 out of 5 stars

Helpful and Friendly

The guys were helpful and very friendly..seemed to really like their job and the people they worked with. Best moving experience for us so far! Keep up the good work!

June 30, 2024
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Reply from Black Tie Moving Services - Memphis

Hey Cheryl! Thanks so much for leaving this positive review. We appreciate you!

Rated 1 out of 5 stars

I'm appauled after being so nice to…

I'm appauled after being so nice to this crew. I went back to my storage unit for a final walk thru. I then find the my table glass was broken. The driver for this crew mentioned earlier he had not seen my table glass. After this experience, I can not trust these guys. I await positive respect and resolve from this review.

July 6, 2024
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Reply from Black Tie Moving Services - Memphis

Hey! Thank you for reaching out to us regarding potential damages during your move. We pride ourselves on protecting our customers' most valued asset during the moving experience and look to deliver a world class experience each time. With that said, we know accidents or incidents can occur and are dedicated to processing those in a timely manner. Please send pictures with a brief description of your damage to our claims department at claims@blacktiemoving.com so we can address this right away.

Rated 2 out of 5 stars

First of all they were late

First of all they were late. I called Black Tie because I was most concerned about moving my art and lamps. I was assured that the first thing that would be done was carefully packing my art and lamps. When the crew arrived they were completely unaware and unprepared to pack art and lamps. They improvised but in hindsight I should have sent them away and hired a different mover. I wound up with a broken lamp and two very expensive chairs with broken legs. My husband, who is a master craftsman, was able to repair the damage. I would not choose this company for any future moves.

May 10, 2024
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Reply from Black Tie Moving Services - Memphis

Hey!
Thank you for reaching out to us regarding potential damages during your move. We pride ourselves on protecting our customers' most valued asset during the moving experience and look to deliver a world class experience each time. With that said, we know accidents or incidents can occur and are dedicated to processing those in a timely manner. Please send pictures with a brief description of your damage to our claims department at claims@blacktiemoving.com so we can address this right away.

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