Called Blinds Direct a little earlier and Lucy answered the phone. It was a query rewarding replacement tie backs I had just received which don’t go around the curtains. (Curtains very thick-loads... See more
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Made to measure, made with care. At Blinds Direct, we believe creating a home you love should feel simple. From our dedicated facility in the heart of Yorkshire, our skilled team makes thousands of bespoke window furnishings every week, combining quality materials, expert craftsmanship and over two decades of experience. From made-to-measure blinds and curtains to shutters and coordinating home accessories, our collections bring together thousands of colours, fabrics and styles, with options for every room and every way of living. By bringing the experience online, we make it easy to explore, measure and order from the comfort of home, with helpful guidance and support available along the way. Whether you're shopping with Blinds Direct in the UK or Ireland, you'll find the same focus on quality, choice and making made-to-measure feel straightforward.
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When you shop with Blinds Direct, you are investing in a product that will stand the test of time
Building 2, Colne Bridge Road, Colne Bridge, HD5 0RH, Huddersfield, United Kingdom
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Easy to order website
Goods excellent
Delivery on time
Definitely recommend this company
Straight forward experience with this company. Good selection and easy ordering, fast processing and delivery. Blinds Direct appreciates that Northern Ireland is in the United Kingdom.
Arrived on time & very happy with my blinds & lamp shade. Thank you ☺️
I missed the delivery however there was not way to track the parcel (3rd party delivery service). I contacted BD and my parcel was found and delivered within the next two days; was also contacted thereafter to make sure my item was as aspected with no faults. Great customer service.
I thought I had a discount code actually was for another blind company but the advisor I spoke to applied it for me anyway so got 10% off order looking forward to getting blind and putting it up , very easy to order thanks for the help.
Zack was really helpful with my order which went very smoothly thanks to him
I was very impressed with help given to me by Rebecca over the phone. She helped with ordering the correct sizes and explained the different options available.
Excellent company and customer service from Chandler!
Excellent customer service from Holly, who helped when I had to activate the surefit insurance we bought at the point of purchase. Completely hassle free.
Order very easy. Turned up on the date given. Easy to fit as they were just replacements.
When the blind arrived it had not been cut parallel so there was a gap of 1” from one end to the other. After many emails and photos showing the problem a new blind was despatched and it fitted perfectly. This proved that my original window measurements were correct, unfortunately it took a lot of effort to convince BlindsDirect.
All well in the end but their customer service needs to be better
Easy ordering, quick delivery, easy to fit and very pleased with quality.
I was keep informed when my blinds would arrive and were delivered when they said
Website easy to use straight forward ordering and good quality product
Your website is not intuitive to navigate. I found it difficult at times to find what I wanted. I liked that you offer FOC samples, and that was really helpful in making final choices. You messed up sending some samples (twice!) and I missed the cut off date for your sale, but your staff were very helpful on the phone, and were able to offer me the sale prices that I thought I’d missed out on. The blinds were well packaged and are good quality. The written instructions for installation were ok but the videos were better.
Repeat order due to an error on my part. Rebecca from Customer services very kind and helpful.
Very happy with the new blind. Arrived quickly and in great condition.
Many Thanks
Very pleased with my order, size, colour and description all good. They look great and overall very pleased.
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