Blinds To Go - KANATA Reviews 92

Your installer was great!! Thanks

Knowledgeable staff- quick service and turn around time with easy tracking of order. Only problem was one part of the blind was too short but was replaced without questions n no delay.

Bought blinds a year ago, two of which had to be restrung. Disappointed because they replaced the same type of cord, which just shreds.

The staff at the kanata store are always so friendly and helpful

We were well looked after when we arrived at the store and were able to make choices that we felt were the best for us. The sales person was very helpful and made a special effort to check whether the colour of blind we wanted was available.

I ordered a white blind had to get it twice as the first one showed up beige the second one was still not white the the matching blind that was ordered one year prior

I love my blinds. Service was great and they were very efficient when installing.

The blind is well made and exactly what we ordered. However the delivery was supposed to be 3 weeks and was double that time.

We were extremely pleased with the service we received when we needed our blind repaired. Of course it was under warranty, so that was recognized efficiently.

Thank you so much Blinds To Go. There was a small size problem that was fixed with no questions asked. Very pleased with the service and follow-up.
Thank you

Team is always positive and takes great care of us. The service is very quick and professional! Thank you!

The ordering process was way harder than it needed to be. We had someone call us 3 times to confirm the measurements and we still got the wrong size sent. Taking them back we got awful customer service. We finally received them and they were fine but the top cover is too small and doesn’t cover the metal of the blind. Would not go out of my way to order from them again.

Thank you for fixing the cords in the blind for a third time. Hoping the fix will last for a long time. Fast and prompt service which is greatly appreciated.

Overall, we had a really good experience with Blinds To Go. I liked getting reasonable size fabric samples so we could choose something that would work in our space. The shipping was good, and the installation instructions were pretty clear. The measuring instructions were also pretty clear - the only negative I would say is that we invested in the upgraded valence, but because of irregularities in the shape of our window opening, it is about1/8" too short to fully snap on. It is not really noticeable to anyone but me, but I wish there had been a note to make sure your width reflects the width at the top (not your narrowest part all the way down).

excellent service......beyond happy with my blinds.....

Horrible experience! Low customer service. The management did not bother to pick up my calls based on the # on file or to directly fix my concerns several times. When I called from another phone, automatically the staff picked up their phone. Did not give me updates as I've mention this in store first time to give me each update as I like to be informed as I had a very busy schedule. I had an installation person come into my place 2x which I found bizarre considering they already had my measurements. Prior to arrival of the 2nd appointment, I had not been home and I recieved a call earlier than expected time I was given with no advance notice they were showing up. Thankfully Andre was nice enough to wait. And was quick at the last visit when finishing up with the blinds. Yet I've recieved an email a week later to schedule an appointment to complete the installation when its already been done. The Kanata location is not at all organized considering that I've put in considerable amount of money through the hassle and the staff puts a smile when they have not much sympathy for your frustrations. The management is not at all a very nice lady as once the deposit is received, she no longer cares. It was a disappointment to see they just care about their sales target only.

Pros:
Staff are friendly, price seems reasonable.

Cons:
Blinds are too short to fit in window after following measurement guide.
No instructions came with package
No online instructions for the model of bracket i received
I have to now use 2 sets of spacers for the blinds to fit correctly as they are too short.
I even measured again to make sure i gave them the correct dimensions of the window, which i did.
No smart blinds for sale.

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Updating my review after having the shade up for a while.
The quality of the product is good for the price. it looks excellent in the home office. The setup experience was awful but the finished product works well. +1 star.

Taking into consideration delivery during Covid, I ordered Sept. 21 and did not receive my blinds until late November. The first time I ordered in July and received it in late Sept. but BTG acknowledged the long wait. A very nice thing to do.

My blinds were set to be installed ends of september. It is now december and I am still waiting on 2 replacement balances. I have lost too much time and energy on phone calls with the store and multiple appointments for the installer to come to my home. Very disappointing service for something that should be straight forward. 699127