Blinds To Go - WHITBY Reviews 105

TrustScore 4.5 out of 5

4.6

1540 DUNDAS STREET EAST, L1N 2K7 WHITBY, ON, CA


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See what reviewers are saying

Rated 5 out of 5 stars

We visited the Oshawa Blinds To Go location about half an hour before closing, and I was genuinely impressed by the level of service we received. Even though it was near the end of their day, the st... See more

Company replied

Rated 5 out of 5 stars

Omar was prompt and efficient and friendly! I appreciate his comfortable and calm demeanour. My blind originally had a flaw, and was promptly sent back and replaced within a week! Excellent se... See more

Company replied

Rated 5 out of 5 stars

The entire process was seamless, great customer service. I had the in home experience and everything went so well. Great communication, I would highly recommend.

Company replied

Rated 5 out of 5 stars

-Friendly greeting and not pushy selling -wide selection -Omid the design consultant was knowledgeable and friendly -demonstrate the product

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Curtain Store
  4. Decoration and Interior Design Store
  5. Interior Designer

Written by the company

At Blinds To Go, we believe great design begins with the details. We specialize in custom window treatments that are as functional as they are beautiful—crafted to elevate every room with tailored elegance, warmth, and thoughtful design. Our mission is to help homeowners transform their spaces into personalized sanctuaries, using high-quality materials, expert craftsmanship, and timeless aesthetics—just as we've done since 1954. Whether you’re looking for drapery to soften a modern living room, Roman or roller shades to add texture and privacy, motorized shades, or a cohesive treatment plan for your entire home, we work closely with you to deliver results that feel elevated and effortless at an affordable price. We pride ourselves on providing a collaborative and transparent experience—from first look to installation. Our team is here to guide you through fabric selection, hardware finishes, and style options to ensure every element reflects your vision, lifestyle, and budget. With a deep commitment to quality and service, Blinds To Go has become a trusted name for clients who value both beauty and functionality in their homes. Our growing portfolio includes a wide range of residential projects big and small, and our customer reviews reflect the care we take in every detail. We’re passionate about helping you love where you live—one window at a time.


Contact info

  • 1540 DUNDAS STREET EAST, L1N 2K7, WHITBY, ON, Canada

  • 9054306727

4.6

Excellent

TrustScore 4.5 out of 5

105 reviews

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Rated 5 out of 5 stars

Everything went well.

Everything went well.
Great service.
Prices good for quality of product.

December 20, 2025
Blinds To Go - WHITBY logo

Reply from Blinds To Go - WHITBY

We're happy to hear that everything went well and that you found our service great. We appreciate your positive feedback regarding our prices and quality.

Rated 5 out of 5 stars

Blinds to go completed my order very quickly

Blinds to go was very thorough with making sure the measurements were correct, sending an email back to verify the measurements were correct and completing my order very quickly

January 4, 2026
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Reply from Blinds To Go - WHITBY

We're happy to hear that our thorough measurement verification process and quick order completion met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good job

Arrived on time, pleasant, efficient.

January 5, 2026
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Reply from Blinds To Go - WHITBY

This is what we love to hear! So glad your experience was great!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and very knowledgeable staff. Helped us select the most suitable product for our bay window. Fits perfect and looks great thanks to the sales rep and special thanks to the installer who made sure the blinds fit perfectly.

November 14, 2025
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Reply from Blinds To Go - WHITBY

Hello Bonnie,
Thank you so much for your wonderful review!
We’re thrilled to hear that our team provided excellent customer service and helped you select the perfect product for your bay window. It’s great to know everything fits perfectly and looks fantastic.

A special thank you for recognizing both the sales rep and the installer we’ll be sure to pass along your kind words to them. They’ll be delighted to hear they made a positive impact.

Thanks again for choosing Blinds To Go we truly appreciate it, and we’re always here if you need anything in the future!

Rated 5 out of 5 stars

The fit was great

The fit was great, and the products are stylish. Thanks for the easy to use website!

December 15, 2025
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Reply from Blinds To Go - WHITBY

We are so glad to know you are pleased with your products and experience!

Rated 4 out of 5 stars

Great service!

Great service at store and on the phone. Blinds arrived before promised. Fit all our windows perfectly. The only improvement I could see would be better written instructions for installation or even a quick video.

December 18, 2025
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Reply from Blinds To Go - WHITBY

We're glad you enjoyed your experience and that our service met your expectations. Thank you for the suggestion regarding the installation instructions; we'll explore how to improve them.

Rated 5 out of 5 stars

Made it very simple

It’s very simple. I really appreciate the call back after ordering online in the event something was missed. The only problem I have with the roller shades are the plastic chains. The adapter that joins them together is very weak and breaks easily. I understand it is due to safety precautions, but it would be nice to have something more durable.

December 16, 2025
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Reply from Blinds To Go - WHITBY

Thank you for taking the time to provide us with this feedback! We are glad you had a great experience and appreciate your honesty about the improvements we can make on our product!

Rated 5 out of 5 stars

Excellent !!

Excellent !!! Seda was so helpful! The blinds fit perfectly 😊

January 13, 2026
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Reply from Blinds To Go - WHITBY

Thank you!

Rated 2 out of 5 stars

We're not happy with the appearance of our blinds.

We're not happy with the appearance of the bottom of the blinds. There is a lot of slack and tattered string on the bottom of the 4 blinds. Some are worse than others but all are unacceptable . When we told the store about the issue and said we weren't happy, they asked for photos which we sent to them. They're reply asked us to bring the blind back to them. We live in Lindsay which is an hour away. My wife and I have severe arthritis and getting out of the car after a long drive is quite painful. We made 2 trips already, 1 to order the blinds, 1 to pick up the blinds. It's unfair to ask us to return the blinds to the store again because of poor workmanship at their facility. It's very time consuming and costly. We think a fair solution would be to have them send a courier to pick the blinds up at our home and return them once they have been repaired or replaced. We had to wait weeks to get our blinds only to have this happen, it's no fault of ours. Now we will have to be without blinds again for an unknown length of time. Occured at Store 042. Whitby On.

January 7, 2026
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Reply from Blinds To Go - WHITBY

Thank you so much for taking the time to speak with me on the phone today. I’m glad we were able to discuss the issue and find a solution that works for you.

I completely understand how frustrating this situation has been, especially after the long wait for your blinds and the effort it took to make trips to the store. We want to make this process as easy as possible for you.

I’m happy to confirm that our installer will come out to you, so you won’t have to make another trip. Our goal is to fix this quickly and properly, and ensure your blinds are in perfect condition.

Thank you again for bringing this to our attention and for giving us the opportunity to correct it. We truly appreciate your patience and understanding.

Rated 5 out of 5 stars

Great service and product

Smooth process choosing and ordering my motorized blinds. Technician came out to measure and install in a timely fashion. When we had an issue connecting to the wifi hub, our rep made sure a technician walked us through the process until we got it connected. I highly recommend Blinds To Go. This is my second order with them and I will be back.

December 13, 2025
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Reply from Blinds To Go - WHITBY

This is great to hear, so glad you were happy with your recent experience!

Rated 5 out of 5 stars

Highly Recommended (Whitby)

What made our experience great was the knowledge and from start to finish.

Very smooth process. Helpful advice!

Thank you

Diane

December 31, 2025
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Reply from Blinds To Go - WHITBY

This is wonderful to hear! We are glad to have provided such a smooth process and great experience!

Rated 5 out of 5 stars

Helpful

The staff were efficient and knowledgeable!!!!

October 15, 2025
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Reply from Blinds To Go - WHITBY

This is wonderful to hear Bob! Thank you for the great review!

Rated 5 out of 5 stars

I've ordered a few times at the Whitby…

I've ordered a few times at the Whitby location and always receive fast, friendly, and knowledgeable service. Blindsd are easy to install and come with an amazing warranty! Highly recommended :)

November 2, 2025
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Reply from Blinds To Go - WHITBY

We're happy to hear that you consistently receive great service at our Whitby location. It's wonderful that you find our blinds easy to install and appreciate the warranty. Thanks for the recommendation!

Rated 5 out of 5 stars

It was a great experience

It was a great experience. The customer service was excellent. We gave the parameters of what type of blinds we were looking for and the customer service representative showed us several options within our budget. Delivery was fast and within the timeline given when we purchased the blinds.

November 9, 2025
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Reply from Blinds To Go - WHITBY

We're happy to hear that you had a great experience. It's wonderful that our team could show you options within your budget and that the delivery was fast and on time. Thanks for your feedback!

Rated 5 out of 5 stars

Professional and polite customer…

Professional and polite customer service!
Pleased with our blinds
Thank you blinds to go!

November 17, 2025
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Reply from Blinds To Go - WHITBY

Hi Ellen, We are so glad you are pleased with your blinds and our service. Thank you for your feedback; it means a lot to us!

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