Always love getting a parcel from Bluebell’s Burrow! And an added surprise was one parcel wrapped and finished with a lovely Maileg sticker (the Love Heart sweets don’t last long!!) Thank you once aga... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just recently started collecting Maileg and found Bluebell's Burrow stocked some bits I was after. They have a lovely selection of Maileg, super fast delivery and even added a little treat in the box... See more
Company replied
I’ve used bluebell’s burrow on many occasions . It’s a fantastic company who always provides an amazing service and products . Very quick delivery and so well wrapped and packaged . Love the fact you... See more
Company replied
It wasn’t difficult to use the website and choose what I wanted to order. Order confirmation came swiftly and was delivered within the stated timescale . The mice were very safely packed so arrived in... See more
Company details
Written by the company
Bluebell's Burrow is a small, friendly, family-run business established in June 2015. We pride ourselves on delivering exceptional customer service and quality products designed to be loved - and to last. We've slowly grown and now stock one of the largest Maileg ranges in the UK, as well as Minikane, Olli Ella, Rockahula and Mimi and Lula toys and accessories.
Contact info
c/o Fusion 3 P L Ltd, Block 7, Units 1/2/3, Vestry Industrial Estate, TN14 5EL, SEVENOAKS, United Kingdom
- hello@bluebellsburrow.co.uk
- bluebellsburrow.co.uk
4.8
Excellent
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very poor response to customer queries/problem.s.
They need to sort out their customer service regarding answering customer queries/problems instead of 'ghosting' them.
December 4, 2025
Unprompted review
Reply from Bluebell's Burrow
Hi Bruce - we have responded to your emails about a missing tag from your item, including an email again this morning. It is disappointing to then receive a 1 star review rather than responding to the email
Excellent experience
Excellent experience. Rapid dispatch and my item was beautifully wrapped in tissue paper and sent along with some sweets. Very generous. Would most definitely shop here again.
November 24, 2025
Reply from Bluebell's Burrow
Thank you so much for supporting our small business x
Reply from Bluebell's Burrow
Thank you for the 5 star review !
Certainly
Certainly! Please provide the text of the review that you would like me to rephrase.
November 20, 2025
Unprompted review
Always a wonderful experience
Always a wonderful experience. Thank you for such prompt responses to emails and queries. We love your shop.
October 29, 2025
Reply from Bluebell's Burrow
Thank you that is so kind x
An amazing company that deliver swiftly…
An amazing company that deliver swiftly and goods exactly as described!!
October 27, 2025
Reply from Bluebell's Burrow
Thank you for supporting Bluebells!
Lovely selection of beautiful inspiring…
Lovely selection of beautiful inspiring toys that are perfect for creative young minds
Very good delivery and service
October 27, 2025
Reply from Bluebell's Burrow
Thank you that is so kind x
I received my order quickly and…
I received my order quickly and perfectly packaged, thank you, Sally
October 18, 2025
Unprompted review
Reply from Bluebell's Burrow
Thank you for the 5 star review x
A great selection of Maileg mice and…
A great selection of Maileg mice and accessories at competitive prices. Items were carefully packed with a little sweet treat which was cute!
Delivery was quick too. I like to support small businesses and will definitely be a returning customer 😊
October 15, 2025
Unprompted review
Reply from Bluebell's Burrow
That is so lovely to hear - thank you for the 5 star review !
Beautifully curated range and a special feeling shopping experience
Fast delivery and everything was thoughtfully packaged. It all felt very special and we were thrilled with the Maileg gifts we ordered for our daughter. The whole website and experience was fantastic.
October 6, 2025
Reply from Bluebell's Burrow
Thank you - that is so lovely to hear x
Lovely new products
Order was for new products not yet in any of the stores I visit so I was so exited to open the parcel. Love the free gifts also.
September 29, 2025
Reply from Bluebell's Burrow
Thank you for supporting our small business x
Really speedy delivery
Really speedy delivery, well packaged, lovely items. Will certainly shop again.
September 29, 2025
Reply from Bluebell's Burrow
Thank you that is very kind x
Great range of Maileg items, wonderful customer service
This company really was a delight to buy from.
I wanted to buy from them as they have the largest range of Maileg toys that I could find online, and at a competitive price. I contacted them directly as I live outside of the area where they said they post to. I emailed Tim, who said he’d look into it for me, and he did. A couple of days later he emailed to say I was able to make my order. Fantastic. My order arrived quickly, and it was packaged beautifully. I would highly recommend, and I’ll be ordering again in the future. Many thanks.
October 3, 2025
Unprompted review
Reply from Bluebell's Burrow
Thank you so much for your very kind review - we really appreciate it x
Lovely Maileg Christmas tree for our…
Lovely Maileg Christmas tree for our mouse house.
I am very happy with this tree, which is rechargeable and with Bluebells Burrow for theirs quick delivery & nice packaging.
August 29, 2025
Reply from Bluebell's Burrow
Thank you for the 5 star review !
As always beautiful Maileg rabbit and…
As always beautiful Maileg rabbit and amazing service from Bluebells Burrow
August 26, 2025
Reply from Bluebell's Burrow
Thank you x
Loved gift
The item arrived quickly it was beautifully packaged and my granddaughter was speechless with joy when she opened it. Thank you
August 26, 2025
Reply from Bluebell's Burrow
Oh that's so lovely! Thank you for the 5 star review x
I love buying from Bluebells Burrow!
I love buying from Bluebells Burrow!
They have a great range of Maileg toys (the mice are a particular favourite) and the website is easy to navigate.
The items ship quickly and are packaged well. There is usually a race to see who can find the sweets hidden in the parcel!
Overall it is a great experience and I would recommend buying from them.
August 26, 2025
Reply from Bluebell's Burrow
Thank you for the kind review and supporting our small business we really appreciate it x
Reply from Bluebell's Burrow
Thank you for the 5 star review !
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