Bluebird Care - Bedford & Wellingborough Reviews 

17
TrustScore 4.5 out of 5

4.5

Unit 2 & 3 Dombey Court, Pilgrim Centre, Brickhill Drive, MK41 7PZ Bedford, Bedfordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ken Jackson . I have used Bluebird care for the last few years and have always received outstanding service . All the staff are always very helpful and friendly nothing is ever too much trouble. T... See more

Company replied

Rated 5 out of 5 stars

The Bedford team have been very proactive and supportive with their care of my mum. Easy to contact. Professional with their advice. All enquiries are taken seriously, no matter how small. All me... See more

Company replied

Rated 5 out of 5 stars

I’ve worked for bluebird care for a while now and i can honestly say its been an amazing company. I work as a live in carer and the company has gone above and beyond with supporting me as an employee... See more

Rated 5 out of 5 stars

I’ve been working for Bluebird Care on and off for the last 9 years. When I came back to work at Bluebird Care after a couple of years away it was like coming home! It’s a great company to work for... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care - Bedford & Wellingborough

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info

  • Unit 2 & 3 Dombey Court, Pilgrim Centre, Brickhill Drive, MK41 7PZ, Bedford, Bedfordshire, United Kingdom

  • 01234975666

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

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This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(17)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff and care

Ken Jackson . I have used Bluebird care for the last few years and have always received outstanding service .
All the staff are always very helpful and friendly nothing is ever too much trouble.
They spend time chatting with me as well as efficiently tending to all my needs .
Emily has been visiting me from the very start . She is always happy and friendly helping me in my home and we always have a friendly chat .
All the staff are excellent and I look forward to their visits

May 30, 2026
Unprompted review
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

Hi Vb,

Thank you for taking the time to share such lovely feedback. We are delighted to hear you have received outstanding support from our Bedford team. It is wonderful to know our staff are consistently helpful, friendly, and attentive, and that they take the time to enjoy a friendly chat during their visits. We are especially pleased to hear your kind words about Emily and her continued, supportive care. Your comments mean a great deal to both our carers and office team. We remain committed to delivering care with compassion, dignity, independence and high-quality support at its heart. Thank you again for your trust and recommendation.

Kind regards,
Bluebird Care – Bedford

Rated 5 out of 5 stars

Bluebird is beyond of excellent

Bluebird is not only good, excellent,or great, IT'S SUPERB, last few years I have been working in different companies looking for perfect life-work balance, and I have found Bluebird, where management team , carers, organisation of work, support from management are just beyond of excellence. Management there always available ready to support , listen, guide and appreciate work and effort. I'm shortly in Bluebird but already feel like in family, the team is professional, well trained, experienced, supportive, kind and friendly. I'm very happy, lucky and honoured to be part of Bluebird!

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve worked for bluebird care for a…

I’ve worked for bluebird care for a while now and i can honestly say its been an amazing company. I work as a live in carer and the company has gone above and beyond with supporting me as an employee.This is a very supportive and caring team that provides very good care . Working with them genuinely feels like home .

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great team work

Very grateful to be part of the Bluebird care company.The management team is very supportive.Having to make a difference in people’s lives with the right support has made me love my job even more.I look forward to many more fulfilling years to come

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Care for my grandma

I used Bluebird Care for the first time for my grandma and I can’t recommend them enough.
From the first phone call to the excellent care we received from the carers, they made the whole process easy.
The compassion shown by the care team was second to none, I wouldn’t hesitate to use them again

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great care

I could not fault the care that Lynne and Rachael gave to my mum when they found she had fallen at home.
Since we have increased mums visits to twice a day all those that have been in to help her have taken great care of her treating her with dignity and respect.

October 14, 2024
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

Hi Cathy, Thank you for taking the time to leave such a lovely review. It's great to hear how helpful and professional you've found our team to be. We're thrilled to have helped you both through this time. Bluebird Care

Rated 5 out of 5 stars

Review

Anne Marie came and did our 6 monthly review. We were able to discuss things in a helpful way and she tries to accomadate our needs including earlier a later visit for our son's wedding. The carers are all very good.

July 26, 2024
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

Thank you for your kind words Gill! We’re delighted that Amreet was able to accommodate your needs and that you found the review helpful. Our team strives to provide flexible and supportive care, and we’re pleased to hear our care experts are meeting your expectations. Thank you for choosing Bluebird Care.

Rated 5 out of 5 stars
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

We're glad to hear that Andrew! Friendly and helpful is what we aim for at Bluebird Care. Thank you for your review!

Rated 5 out of 5 stars

Welcome to my world wearing the Gert suit. Understanding the needs of our customer.

Fantastic training today, full body suit understanding the needs of our customers. Trainor very knowledgable. Thank you Teri.

April 30, 2024
Unprompted review
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

That's fantastic to hear Lynne! It sounds like a really engaging training session. I'm glad the GERT suit helped you to understand our customer's needs more deeply. And a big thanks to Teri for sharing her knowledge!

Rated 5 out of 5 stars

Dementia training was well put…

Dementia training was well put together. Wearing the gert suit really made me aware of how people suffering with dementia feel.

April 30, 2024
Unprompted review
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

Thanks for sharing your experience, Beverley! We're thrilled our dementia training, especially the use of the Gert suit, was so impactful. Understanding how dementia affects people is crucial for providing excellent care. It's a pleasure to have you as part of the team!

Rated 5 out of 5 stars

Bedford Bluebird Care

The Bedford team have been very proactive and supportive with their care of my mum.
Easy to contact. Professional with their advice. All enquiries are taken seriously, no matter how small.
All members of staff have been courteous and polite.

March 25, 2024
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

Thank you so much for taking the time to leave this fantastic review of our Bedford team Ruth! We're thrilled to hear they've been proactive, supportive, and professional in caring for your mum.
It means a lot that you find them easy to contact and that they take all enquiries seriously, no matter how small. We strive to provide excellent customer service and ensure our staff are courteous and polite at all times.

We'll be sure to pass your kind words on to the Bedford team. Thank you again for choosing Bluebird Care!

Rated 5 out of 5 stars

Sorry, I’ve written everything in the wrong place!!!

All the care staff are so pleasant, friendly and very professional. I so appreciate their help as it both speeds up and eases both my start and end to the day leaving me calm and at peace with the world rather than agitated at my own clumsy efforts to cope.
Thank you Bluebird.

March 23, 2024
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

We're so happy to hear that, VS! Our care staff truly make a difference, and it sounds like theirs is a positive impact on your entire day. Their pleasantness, friendliness, and professionalism are exactly what we strive for. We appreciate you trusting Bluebird Care to help you start and end your day with calmness and peace of mind. Thank you for the wonderful review!

Rated 5 out of 5 stars

Great Company

I have worked at Bluebird Care for almost 9 years. I started as a care assistant and have since progressed to care champion, mentor and now a supervisor. I have found that the standard of training offered is excellent with plenty of opportunities and encouragement to progress in a career I love. My colleagues are very supportive and we work closely as a team to ensure that all our customers have exceptional care. I would not want to work for any other care company.

March 7, 2024
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

Inspiring journey, Michele! From Care Assistant to Supervisor in 9 years - that's amazing. We're thrilled with your growth and love for Bluebird Care. Thanks for highlighting our training and supportive team!

Rated 5 out of 5 stars

Great company to work for

I have worked for Bluebird Care Bedford for almost 10 years. I first started as a care assistant and have worked my way up to my current role as customer care manager. I have really enjoyed my time with the company so far and have been given many opportunities to develop my career. Best care company in Bedford to work for!

March 7, 2024
Bluebird Care - Bedford & Wellingborough logo

Reply from Bluebird Care - Bedford & Wellingborough

Huge congrats on your journey, Amreet! 10 years with Bluebird Care Bedford is fantastic! We're so proud to see you grow from Care Assistant to Customer Care Manager. Thanks for praising our development opportunities and for calling us the best in Bedford - that means a lot!

Rated 5 out of 5 stars

Love my job!

I’ve been working for Bluebird Care on and off for the last 9 years. When I came back to work at Bluebird Care after a couple of years away it was like coming home!
It’s a great company to work for and I really appreciate all of the amazing opportunities I have been given so far! I have learned a lot over the last few years and I am so grateful for the training and professional development I’ve received. I can’t wait to see what the future holds for my career at Bluebird Care.
100% recommend this company!!

February 28, 2024
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Reply from Bluebird Care - Bedford & Wellingborough

Hi Emily, Thank you for taking the time to leave us a wonderful review! It's a pleasure to work you with every day and to see you flourish in your role. All the best, Bluebird Care Bedford

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