incompetant staff
Used them several times to prepare food for my husaband for short periods when I am away. This time left written instruction to use packet of frozen stir fry from freezer to cook + rice or noodles to go with, sandwich for evening and leave out pasty for morning. Also to make a flask of coffee.Carer asked my disabled husb to go to kitchen to help him cook it. Rang as cdnt find frozen stuff in fridge. Eventually got him to look in freezer & he said he had it & shd he put it in boiling water. I explained how to cook it & told him to let husb choose rice or noodles. He gave my husband a plate of rice [cooked entire packet] with some cold brocolli. Then gave him a large frying pan of plain noodles, which my husband didn't want. Left house with no sandwich, coffee or snack for morning. When I found out later I rang their emergency line. Man apologised & said wd take it up in the morning. This no help as my husband left with no food for evening & morning. He eventually agreed to send someone to make a sandwich. When I got home next day the frozen veg was still in the freezer, don't know where he got the brocolli.
Nice staff come round to assess your needs and circumstances & give appearance of a professional organisation. When the carers come it is a different story. On an earlier date the carer couldn't understand how to take a fish pie out of the freezer & microwave it. Instead she took out 4 pieces of frozen salmon, microwaved it, & gave it to my husband lukewarm with nothing else.