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Written by the company
Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.
Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.
At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.
We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.
Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.
Written by the company
Peace of Mind, Guaranteed
With Bluebird Care, you can rest assured knowing that your well-being is our top priority.
The Rear Building, 77 Fortess Road, NW5 1AG, Camden, London, United Kingdom
3.7
3 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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I’ve been using Bluebird Care since I was discharged from hospital following a stroke. The care I have received thus far has been excellent and all the carers have always been very kind, friendly and respectful. I always look forward to seeing them each morning. The admin team are always very accommodating to my needs and work around my schedule.
When I first rang Bluebird.(Camden/Hampstead)to enquire about becoming a carer.Gemma was the 1st person I spoke to.She was very polite,friendly & professional.I felt comfortable already.I went on to do the training with Aka who made the training interesting & also she was very polite,kind & welcoming,not forgetting all the other members of the Camden/ Hampstead team who are really nice,helpful & caring.Nothing is too much bother for them.I am so happy that I am a member of the Bluebird team now.I,ve
definitely made the right decision to become a carer for Bluebird.
Reply from Bluebird Care - Camden & Hampstead
Thank you Linda for writing the review. We are really happy that you are now part of our great team.
edit- they asked for more info..i gave it...head in the sand type people because no response. Also refund still hasn't come through. Camden branch- it's shocking to have received incorrect invoices which are very much in the company's favour. Overbilled - then getting them to sort it out has been a nightmare. It feels like they could not care less and struggle to provide an accurate bill. They say their billing software makes mistakes...but then apparently they don't think to fix these mistakes unless you keep contacting them.
I shudder to think how many have been affected by this. I am reporting them to Trading Standards. In addition, they violated GDPR and sent loads of my personal information to a complete stranger via email (who let me know this happens regularly) I'm also reporting this violation.
Don't even get me started on the care itself. The first woman they sent me was an absolute nightmare who was on her phone every possible minute and even when I commented on it she could not tear herself away from puppy videos on instagram. She said she knew how o cook yet left everything uncooked saying she did not know how to- oh and also left me with the mess and slunk out the door. She also asked very intrusive questions about my age and what surgery I'd had. Very inappropriate no common sense and lazy. I cannot tell you how stressed this made me, it was truly awful.
Eventually, I found someone pretty good (although she did damage my countertops as she used them to chop vegetables on!!??) but I'd never use this company again, instead of making life easier it made things so much more stressful.
Reply from Bluebird Care - Camden & Hampstead
Hello A**,
We encourage and value feedback at Bluebird Care Camden & Hampstead as it can help us to improve the service we offer. This is the second negative review score we have had since we started supporting people in our community over 11 years ago. I have tried to contact you as I would like to speak with you to understand more and try our hardest to resolve any issues that ultimately resulted in you providing our organisation with a 1-star review.
Please email me at georgemorris@bluebirdcare.co.uk or call on 0207 4490557. We hope to hear from you. Thank you, George Morris (Director)
18th April
Since sending you the above response, investigating your complaint fully and sharing our findings with you, we have not heard back from you. Please do contact us at any point, as mentioned we would appreciate the opportunity to speak.
Thank you,
George
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