Bluebird Care - Cardiff Reviews 3

TrustScore 3.5 out of 5

3.7

Suite B, St.Hilary Court, Copthorne Way, CF5 6ES Cardiff, South Glamorgan, GB


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Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care - Cardiff

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info

  • Suite B, St.Hilary Court, Copthorne Way, CF5 6ES, Cardiff, South Glamorgan, United Kingdom

  • 02922671498

3.7

Average

TrustScore 3.5 out of 5

3 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great care

My wife has been receiving care from Bluebirds for many years now
We have always been really happy with the care and support received

April 28, 2024
Bluebird Care - Cardiff logo

Reply from Bluebird Care - Cardiff

Thank you for taking the time to leave a review, we really appreciate it. We are delighted to hear that you are really happy with the care and support your wife has been receiving.

Rated 3 out of 5 stars

Friendly Carers

On the whole friendly and helpful, I believe that you have to give 28 days notice to cancel any visits which is not always possible as weekends away or bank holidays you may get invited out or away by your family unexpectedly , I think 48hrs is reasonable.

April 26, 2024
Bluebird Care - Cardiff logo

Reply from Bluebird Care - Cardiff

Thank you for your feedback and for taking the time to leave a review, your feedback is greatly appreciated. We are happy you found our service friendly and helpful.

Rated 5 out of 5 stars

Much happier with Bluebird

EVERSINCE BLUEBIRD CARE came on board we have been much happier with the care, attention and pleasantness of all the carers who visit and look after my Mum.

February 6, 2024
Bluebird Care - Cardiff logo

Reply from Bluebird Care - Cardiff

We are so pleased to hear you are happy with our service and the care our staff provide. Thank you for taking the time to leave a review!

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