Been with Bluebird for about a year. They provide care services, such as stoma care that many of the other companies do not provide. They have really supported Mum, and clearly worked with Mum t... See more
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Bluebird in Ely couldn't do enough to help us and we couldn't have done it without them... They liaised with other medical professionals on our behalf and made the whole awful process so much easier.... See more
Company replied
The service provided by Bluebird care really cannot be faulted. The carers always arrive punctually and work efficiently and professionally. Because support is provided by the same few carers, they a... See more
Very straight forward and easy to get the information needed to set up the care for my Grandmother. Friendly staff, good knowledge to give clear and quick responses to queries. first time needi... See more
Company details
About Bluebird Care - Huntingdonshire
Written by the company
Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.
Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.
At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.
We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.
Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.
Join Thousands of Satisfied Customers
Written by the company
- At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.
Our Guarantee
Peace of Mind, Guaranteed
At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
- Your care plan will be personalised to meet your unique requirements.
- Our dedicated team will deliver compassionate care with professionalism and respect.
- We will always listen to your feedback and strive to exceed your expectations.
- If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.
With Bluebird Care, you can rest assured knowing that your well-being is our top priority.
Contact info
Avro House, 49 Lancaster Way, CB6 3NW, Ely, Cambridgeshire, United Kingdom
- 01480414888
4.4
Excellent
18 reviews
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Replied to 35% of negative reviews
Typically takes over 1 month to reply
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Stayed late when Mum needed extra help
Been with Bluebird for about a year. They provide care services, such as stoma care that many of the other companies do not provide.
They have really supported Mum, and clearly worked with Mum to ensure she maintained as much independence as she could.
The other week, on last visit of the night, Mum needed 111. Nicola stayed late to help Mum get though to 111 and set up the home visit she needed.
Thank you Nicola we are very grateful for what you did.
The care provision has evolved to meet Mum's changing care needs.
My thanks to all of the team who have been so supportive and vital in keeping Mum independent and at home.
July 10, 2026
Unprompted review
Reply from Bluebird Care - Huntingdonshire
Hi Steven,
Thank you for taking the time to share such thoughtful feedback. We are so pleased to hear that our team has been able to support your mum over the past year and adapt her care as her needs have changed, helping her maintain as much independence as possible in the comfort of her own home.
We’re especially grateful for your kind words about Nicola. Staying late to support your mum and help arrange the care she needed through 111 is a wonderful example of the compassion and dedication our carers show every day. Your appreciation will mean a great deal to Nicola and the whole team.
Thank you for trusting Bluebird Care to support your family.
Kind regards,
Bluebird Care – Huntingdonshire
We are really pleased with the care Mum…
We are really pleased with the care Mum has received. Mum really likes the carers and they know her well and are lovely with her. The office staff are really responsive and very helpful and supportive. I would definitely recommend
September 20, 2025
Unprompted review
i can not recommend Bluebird Care as an…
i can not recommend Bluebird Care as an employee enough, they look after us and suppoet us in every way. Nothing is to much trouble when I call or vist the office.
August 1, 2025
Unprompted review
Just brilliant
Just brilliant! Had a not so good experience with another company, when I enquired here, they just helped me in every way.
They are truly different to others and this shows in the carers, they are so professional and friendly
July 1, 2025
Unprompted review
Very straight forward and easy to get…
Very straight forward and easy to get the information needed to set up the care for my Grandmother.
Friendly staff, good knowledge to give clear and quick responses to queries.
first time needing to reach out and use this kind of service so the calm and knowledge of the Blue bird team put my mind at ease
May 21, 2025
Unprompted review
The service provided by Bluebird care can't be faulted…
The service provided by Bluebird care really cannot be faulted. The carers always arrive punctually and work efficiently and professionally. Because support is provided by the same few carers, they are familiar with the routine and location of everything.
On a personal level the carers are friendly, smiling and anxious to help in any way - a pleasure to have around.
May 15, 2025
Unprompted review
Delightful carers
Delightful carers, clearly competent at their job. Telephone staff very good too. Efficient.
Inflexibility on time of arrival of carers is a problem when I have my own medical appointments to go to.
December 30, 2024
Reply from Bluebird Care - Huntingdonshire
Hello Christine,
Thank you for your review, we'll be sure to pass this on to the team!
We're delighted to have provided you with an efficient service.
Best wishes,
Bluebird Care Huntingdonshire
Reply from Bluebird Care - Huntingdonshire
That's wonderful to hear! Thank you for taking the time to leave a review. We'll be sure to pass on your kind words to the care team. They work hard to make a difference, and knowing they're appreciated always makes their day!
I do not recommend. New management took over Bluebird care…
New management took over Bluebird care in Huntingdon Cambridgeshire when Mum was being cared by them, which was satisfactory at the time; the new management gave us no warning of this then proceeded to change the care arrangements we had in place for Mum. They then made life very difficult for us as a family including fees going up and paying for there parking or to take the time off mums care. The management staff were rude and abrupt on the phone and were only interested in making money not about mums care. We left having to give them a months notice and found a much more flexible, approachable kind and caring Care Team in Huntington.
I DO NOT RECOMMEND Bluebird Huntingdon
March 24, 2024
Unprompted review
Reply from Bluebird Care - Huntingdonshire
Dear ED
Thank you for taking the time to review our service with Huntingdon, albeit, which is still a new area for us.
We are very aware that any takeover of new owners can feel disruptive and in these situations, it’s not unusual for this news to be delivered after the event has taken place. For this reason, we ensured that all of our new customers were greeted by our team within 48 hours of this happening, to be on hand to answer any questions and offer reassurance. We appreciate that there are always going to be changes needed, the majority of which are to improve the service, but fully understand that these changes are not for everyone. I am pleased that overall, the majority of customers are still with us.
It’s really saddening that you feel our team displayed rudeness on the telephone. This is certainly not indicative of our service nor of the feedback we regularly receive.
It would be very helpful to understand when this happened to ensure that we offer further development and training. We have looked back on our quality tracker and cannot see any concerns raised of this nature, so maybe this wasn’t raised at the time.
We take constructive feedback very pragmatically and always encourage our customers and their families and representatives to do this at the time of the event to both avoid delay in resolving the matter and minimise any distress for them.
This review feels like it could have been a while ago now but nonetheless, we would endeavour to listen and resolve any outstanding matters. Please do email us at customercarebc@bluebirdcare.co.uk or call us at 01480 277111 if you wish to discuss this matter privately.
Kind Regards,
Carolyn Dailey, Principal Director
It is a fantastic company
It is a fantastic company. Their training were quite amazing. The facilitator was very good.
June 14, 2024
Unprompted review
Reply from Bluebird Care - Huntingdonshire
Thank you, Febie! We're thrilled you think Bluebird Care is fantastic. Our training programs are designed to be informative and engaging, and we're so glad the trainer made a positive impact on your learning experience. We appreciate you joining the team!
Outstanding all round! Highly recommend!
Bluebird in Ely couldn't do enough to help us and we couldn't have done it without them... They liaised with other medical professionals on our behalf and made the whole awful process so much easier. Nothing was too much trouble! The staff without exception were incredible and Dad adored all of them. He was a proud man and they were not only very professional, but also friendly and approachable. Can't recommend them highly enough! Dad enjoyed their company immensely and they became part of the family during the time they were with us. Wouldn't hesitate to use again. Highly recommend!
April 9, 2024
Reply from Bluebird Care - Huntingdonshire
Dear Claire Dean,
Thank you so much for leaving this incredibly moving review of Bluebird Care Ely. Our hearts go out to you during this difficult time, and we're truly honored to hear how our team made a positive difference for you and your dad.
It means the world to us that you felt we went above and beyond to help. Liaising with medical professionals and easing the burden during a challenging time is exactly what we strive for.
We're also deeply touched that your dad adored the staff. Our carers take pride in building trusting and positive relationships with our customers.
Thank you again for your kind words and for highly recommending Bluebird Care Ely. We'll be sure to pass your compliments on to the entire team. Our thoughts are with you and your family.
Sincerely,
The Bluebird Care Team
I am really happy with my job and I…
I am really happy with my job and I love my Company.
April 25, 2024
Unprompted review
Reply from Bluebird Care - Huntingdonshire
We love to hear that, Tatiana! Thank you for being part of the Bluebird Care team!
Supportive carers
The carers are very supportive and mindful of my mothers condition. Contacting the office is easy and they are helpful, and make positive suggestions to improve her care.
April 19, 2024
Reply from Bluebird Care - Huntingdonshire
Dear Jane,
Thank you for sharing your positive experience! We're thrilled to hear our carers are supportive and mindful of your mother's condition. That's a top priority for us.
We're also happy to know contacting the office is easy and our team is helpful, making positive suggestions to improve your mother's care. Collaboration between carers and families is key to providing the best possible support.
Thank you for choosing Bluebird Care. We wish your mother all the best!
Sincerely,
The Bluebird Care Team
Welcoming team
I have now been working for Bluebird Care for 6 weeks. My experience so far has been amazing. The initial training in the first week was very informative and kept me engaged and I learnt a lot. The training has continued to be amazing throughout my training period. Everyone has been very welcoming and I feel like I am truly part of a highly professional team and I am excited to continue my journey with all of the lovely staff at Bluebird Care.
April 16, 2024
Unprompted review
Reply from Bluebird Care - Huntingdonshire
Welcome aboard, Sam! We're so happy to hear your first 6 weeks at Bluebird Care have been amazing! Engaging and informative training is what we strive for, and it sounds like it's setting you up for success. We appreciate you feeling welcome and part of a professional team. We're excited to have you on board for your journey with Bluebird Care!
Appalling
Until they were taken over in 2023, Bluebird provided my mum with carers who could empathize with her situation - dementia, frailty, COPD, etc. However, since takeover they proved themselves to be obstructive, bureaucratic, astonishingly unhelpful and, for reduced level of care mum received, well over-priced.
Read the very small print if you intend hiring this company.... mum went into hospital after a fall. She was in for three weeks, during which time Bluebird continued to charge her for each and every visit that they were due to attend... I spoke with various members of staff who all confirmed that even with several months' notice of upcoming visits by relatives, (when their services would not be required) they would still charge the full rate. Is this legal...? DO check their money-focused approach to 'care' before signing on the dotted line. I trust they go into administration ASAP.
By the way, other providers such as 3BNCare we're excellent, attentive, empathetic, available, flexible - and HALF the price....
April 15, 2024
Unprompted review
Reply from Bluebird Care - Huntingdonshire
Hello, thank you for leaving us a review, we do appreciate and consider all feedback and where we can, continue to improve our services.
We took over Bluebird Care Huntingdon in January 2024 so we cannot comment on previous management or delivery of the care service.
We wish you and your family all the best and we do hope your mum is doing well following her stay in hospital.
Bluebird Care Huntingdon
Excellent service
I am very impressed with your professionalism and willingness to accommodate as much as possible. You’re always willing to listen to any concerns I may have and are very helpful. I am impressed with the standards of the staff and being dressed appropriately.
March 26, 2024
Unprompted review
Reply from Bluebird Care - Huntingdonshire
Thank you so much for the kind words, JC! We take pride in our professional and accommodating approach. It means a lot that you feel heard and supported. We also value maintaining high standards for our staff, and we're happy you appreciate their professionalism in appearance as well. Thank you for choosing Bluebird Care!
As for my opinion working with bluebird…
As for my opinion working with bluebird and bluebird customers have been great
All need ppe provided and all services are submitted to customers
Customers are happy to meet all their support needs
March 20, 2024
Unprompted review
Reply from Bluebird Care - Huntingdonshire
Hi Rosemary, thanks for the feedback! We're happy to hear you enjoy working with Bluebird Care and our customers. It's a pleasure to have you as part of the team!
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