Bluebird Care - Northumberland South Reviews 

16
TrustScore 4.5 out of 5

4.5

Unit 30, Apex Business Village, NE23 7BF Annitsford, Northumberland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This care company is one of the best the staff are very good at there jobs responsible and efficient office staff are very approachable would recommend the company

Rated 5 out of 5 stars

I work for Bluebird coming up 2 years and I find the team excellent and so supportive. Our manager is Sue ia only ever a phone call away and she dose everything in her power to provide support and... See more

Company replied

Rated 5 out of 5 stars

I've never worked in the care sector before and I can't tell you how pleased I am that I started with Bluebird Northumberland South. I genuinely didn't know what to expect but I never expected I would... See more

Company replied

Rated 4 out of 5 stars

Whilst I have had no experience of other companies in this field, I feel sure that the assistance we have received could not be bettered. Unfortunately I have a doctrine that prevents me from ever giv... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care - Northumberland South

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info

  • Unit 30, Apex Business Village, NE23 7BF, Annitsford, Northumberland, United Kingdom

  • 01912502244

4.5

Excellent

TrustScore 4.5 out of 5

16 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(16)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bluebird care

This care company is one of the best the staff are very good at there jobs responsible and efficient office staff are very approachable would recommend the company

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Love working for this company

Love working for this company . So supportive and helpful. Like a little family. Look forward to going to work every day

December 17, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thanks so much for the lovely review Tracey! And well done for passing your probation, you have been a great addition to our team

Rated 5 out of 5 stars

Wonderful company to work for

Wonderful company to work for. Have previously worked in other care and this one doesn’t compare. Support always available when needed. Couldn’t recommend enough.

November 12, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thanks for the lovely review Abbie. Glad you are enjoying your time with us!

Rated 5 out of 5 stars

Brand new to care

I've never worked in the care sector before and I can't tell you how pleased I am that I started with Bluebird Northumberland South. I genuinely didn't know what to expect but I never expected I would enjoy work as much as I actually do. The support from Sue and the office staff is second to none and are always there no matter what and the customers are all lovely too. Would absolutely recommend them as a company to work for. I only wish I'd done it sooner.

October 25, 2024
Unprompted review
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Reply from Bluebird Care - Northumberland South

Thanks for the lovely review Dawn. You have been a great asset ever since you have started with us

Rated 5 out of 5 stars

I have been working at Bluebird Care…

I have been working at Bluebird Care Northumberland South for over 6 years now, I initially started as an apprentice and now I oversee all aspects of the office as well as overseeing the invoicing & payroll side of the things. The support I receive from Sue, Wah & April is excellent and we all have a good working relationship which makes it a good place to work. The carers always offer their support when needed which shows what a great environment it is to work in.

August 21, 2024
Unprompted review
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Reply from Bluebird Care - Northumberland South

Thanks for the review Callum, your hard work over the last 6 years has been greatly appreciated and you are always willing to learn new things

Rated 5 out of 5 stars

Good company to work for

Worked for this company 6 years now and have always found the 0ffice staff very helpful. The training is good and there is someone available 24/7 to assist you.

March 25, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thanks for the review Barry! You have been great addition to our team over these last 6 years , thank you for all your support

Rated 5 out of 5 stars

Blue bird care

I have worked for Blue Bird Care for nearly 8 yrs Great company for both staff and clients the staff are great people who.s aim in life is to provide the best care service possible

March 20, 2024
Unprompted review
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Reply from Bluebird Care - Northumberland South

Thanks for the review Wendy! You have been a great asset to our team over these last 8 years

Rated 5 out of 5 stars

Bluebird

I work for Bluebird they are a kind, caring company.Bluebird puts thier staff and customers in the heart of everything they do.

March 19, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thanks for the lovely review Emma!

Rated 5 out of 5 stars

I work for Bluebird coming up 2 years…

I work for Bluebird coming up 2 years and I find the team excellent and so supportive.
Our manager is Sue ia only ever a phone call away and she dose everything in her power to provide support and really cares for her staff and also the office staff April and Callum also are there to supporting and helping.

My family also used the Blubird care services for my father-in-law and all we can say is they took excellent care of him
They all deserve a medal as they always go above and beyond.

March 19, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thanks for the kind review Tracy! We appreciate all the hard work and support you have given us

Rated 5 out of 5 stars

The best employer I've ever had!

I have worked in the care sector for almost 20 years & have never been supported, considered & valued so much as an employee ever!

Sue, April & Callum should be proud of the hard work they do every day to have a happy team...if we're happy our customers are happy! & I've not had one single complaint yet!
Keep doing what you're doing!

March 19, 2024
Unprompted review
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Reply from Bluebird Care - Northumberland South

Thanks for the glowing review Jude! We will make sure to pass on the lovely comments. Also, thanks for your excellent level of care and support, it is greatly appreciated

Rated 5 out of 5 stars

Best Care Company around

Best company I have ever worked for.
Our manager is very Customer and staff focused and the support you get is brilliant, her door is always open which is great in a job like ours.
I would say anyone who is looking for a job in care come to Bluebird Care you will not regret it.

March 19, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Appreciate the kind words Dawn! Thanks for all your hard work over the years, you are a great asset to the team

Rated 5 out of 5 stars

Bluebird "Superb" Care

Having Bluebird care for my mother as she wishes in her own home has taken a huge burden off my shoulders. Unlike previous providers the level of care and support has been first class. Bluebird have been superb at liaising with and helping us to negotiate the chaos that is the adult care and health services to obtain the necessary equipment and additional support services necessary for my mother's care and for them to be able to care for her.

The organisation and systems employed from the local office are superb helping to identify any problems as they occur and the local office manager Sue's dedication ensure that these are very swiftly dealt with as they occur.

My mother's team leader Dawn and her excellent team are also very dedicated to and available for the clients in her care. Again she is quick to identify any problems via Bluebirds excellent monitoring systems and to deal with any issues as inevitably they do occur.

I can not recommend Bluebird highly enough.

March 18, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thank you for the amazing review. Our team takes pride in providing an excellent customer experience and keeping people safe and happy in their home and we're glad you feel we do this well!

Rated 5 out of 5 stars

Fantastic Service

My father has received support from Bluebird care since October 2023. He is 98 years of age and is my world. The care is first class and exceptional! Carers are just how a carer should be compassionate, kind and caring. My Dad tells me he feels safe with all of them, especially his night time carer!
Carers have helped my father when he was seriously ill get well and keep him safe! All carers go the extra mile to support my father with his personal care and making sure he has something to eat and drink. They have not only supported my father but our family when we needed them the most, they stepped in to help us! To that I will be forever grateful! I can’t praise the carers enough and the manager too. The manager is also on hand to help if needed and is very supportive! I would be lost without them. I would highly recommend this service to anyone needing help for their elderly parent.

March 18, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Hi June, thanks so much for the lovely review, we will make sure to pass the message on to the relevant carers that attends Dad

Rated 4 out of 5 stars

Care when you need it most

Whilst I have had no experience of other companies in this field, I feel sure that the assistance we have received could not be bettered. Unfortunately I have a doctrine that prevents me from ever giving 10 out of 10 or five stars to anyone or for any service or assistance I receive, hence the above rating.

March 11, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thanks so much for the glowing review!

Rated 5 out of 5 stars

A reliable care company.

Bluebird so far have been very reliable and obliging. Their carers have always satisfied my father-in-law's needs fully.

March 14, 2024
Unprompted review
Bluebird Care - Northumberland South logo

Reply from Bluebird Care - Northumberland South

Thank you for taking the time on leaving us a lovely review, we are glad you are satisfied with our services

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