Working for Bluebird Care Richmond & Twickenham has been a very positive experience. The team is supportive, approachable, and genuinely committed to delivering excellent care. It is rewarding to work... See more
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Location
Switch locationElectroline House, 15 Lion Road, TW1 4JH Twickenham, London, GB
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This is the fourth occasion that we have used Bluebird Care as a live in support system for my mother whilst we were on holiday. From the initial planning visits to the choosing of a carer , we were... See more
Company replied
Made me very welcome and like family amazing company to work for training is on point and the staff carers and company all work together to give the customers the care they deserve
I can highly recommend this company, quality of the service provided by this care company is really high
Company details
About Bluebird Care - Richmond & Twickenham
Written by the company
Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.
Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.
At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.
We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.
Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.
Join Thousands of Satisfied Customers
Written by the company
- At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.
Our Guarantee
Peace of Mind, Guaranteed
At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
- Your care plan will be personalised to meet your unique requirements.
- Our dedicated team will deliver compassionate care with professionalism and respect.
- We will always listen to your feedback and strive to exceed your expectations.
- If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.
With Bluebird Care, you can rest assured knowing that your well-being is our top priority.
Contact info
Electroline House, 15 Lion Road, TW1 4JH, Twickenham, London, United Kingdom
- 0203 835 4731
4.0
Great
5 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically takes over 1 month to reply
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Supportive Team and High Standards of Care
Working for Bluebird Care Richmond & Twickenham has been a very positive experience. The team is supportive, approachable, and genuinely committed to delivering excellent care. It is rewarding to work for an organisation that truly values both its customers and care staff. There is a strong focus on professionalism, good communication, and treating every customer as an individual. It is a pleasure to be part of a service that prioritises quality and compassion and is definitely an outstanding provider.
April 24, 2026
Unprompted review
Reply from Bluebird Care - Richmond & Twickenham
Hi Sylwia,
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that your experience working with Bluebird Care Richmond & Twickenham has been so positive and that you feel supported by an approachable team committed to high-quality care. It is especially meaningful to know you recognise the focus on professionalism, clear communication, and treating every customer as an individual with dignity and respect.
Your comments reflect the values that are so important in care, and it is wonderful to hear how rewarding it is for you to be part of a service that prioritises compassion alongside high standards. Feedback like yours means a great deal to the whole team and helps reinforce the importance of both our carers and office staff working together.
Kind regards,
Bluebird Care – Richmond & Twickenham
Highly recommended ,
I can highly recommend this company, quality of the service provided by this care company is really high
April 16, 2025
Unprompted review
Made me very welcome and like family…
Made me very welcome and like family amazing company to work for training is on point and the staff carers and company all work together to give the customers the care they deserve
April 2, 2025
Unprompted review
Live in care with Bluebird Care
This is the fourth occasion that we have used Bluebird Care as a live in support system for my mother whilst we were on holiday.
From the initial planning visits to the choosing of a carer , we were kept in touch about everything. The carer Zulene was lovely and got on very well with my Mother and it was good that she was able to meet my mother before the care plan began .
February 1, 2025
Unprompted review
Reply from Bluebird Care - Richmond & Twickenham
Hi Zena,
Thank you for taking the time to leave a review, we'll pass this on to the team.
We're glad to hear that you found our service and communication to be so helpful.
All the best,
Bluebird Care Richmond & Twickenham
Despicable company policies
Despicable company policies! Charging clients when they have to stay in hospital, want 28 days cancellation notice and will override a discharge nurse decision about how much care a palliative patient needs to suit their greedy policies!!! Look around as other care agencies are a lot more flexible. Carers (Daniella, Rita, Michelle, Maria D., Joanna & and many others) however, have been amazing.
To the response from today 31.7.24, that is a total lie about informing clients from the outset with regards to the hospital charges. Is there no end??? Are you seriously trying to let people believe that in your initial meeting with a new client you actually inform them of charging them if they have to stay or if they end up dying in hospital??? I would love to be a witness to that conversation!! No sane person would agree to this! But then you would take advantage of the elderly and frail like it was done with my parents. We were certainly not informed of that charge! We found this out afterwards! I cannot believe you are still trying to justify this charge when other care agencies do not charge this. Your charges are so extremely high that you should be able to cover your staff wages as hospital visits are not always planned, that is the nature of your business.
With regards to flexibility, you know exactly what I was referring to. You have read my emails. This was about how you only offer hourly slots and not 30 min or even 45 min slots like other agencies do. Not even to a person who was coming home with a palliative care package. Blue Bird tried to change this arrangement to suit their greedy policies.
Your response is so repulsive and insulting and I am so glad I never agreed to meet with you, Ms Fairchild
May 18, 2024
Unprompted review
Reply from Bluebird Care - Richmond & Twickenham
Thank you for your comments and we are sorry you are disappointed in our policies that were clear in the terms and conditions you agreed to. You have commented on the fantastic quality of our care teams and the reason we charge is so that we can continue to pay our care team when our customers go into hospital. In our experience, customers want to retain the same care team when they get discharged from hospital and our policies are to protect staff salaries whilst their regular customers are not at home. We do offer our customers to continue their care and have their carers visit them whilst in hospital; so we do feel there is flexibility. We are very clear before starting any service to outline these terms and as a company that wishes to retain and develop our best and brightest staff our policies are designed to aid us in doing this. Melony Fairchild - Operations Director
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